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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6037 reviews)

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4.54

Based on 6,037 reviews, last reviewed 17th Dec 2024

No new 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Cora has gone downhill since new AI I have been with Natwest for our company for 13 years. Cora was always amazing and if couldn't answer then you got a real person quickly. In more re... Read more Reviewed on: 17th December 2024

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NatWest Group - Cora Digital Assistant reviews (6037)

Review of the NatWest Group - Cora, Digital Assistant:

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⁰00000000ppppppppp000000000000000000000000000 Reviewed on: 20th March 2023

Apauling

Useless freezes goes round in a loop Reviewed on: 31st March 2023

Excellent

Very helpful and efficient would highly recommend Reviewed on: 31st March 2023

NADWEST

Dekuji nemám dotas zadní dekuji Reviewed on: 31st March 2023

Cora is completely useless

Natwest's site is plastered in things trying to get you to vote for Cora. Their chat assistant has crashed on me a dozen times this morning, and has replaced any sort of phone support when setting up a new account. Cora is not fit for purpose - unless that purpose is driving away custom and causing your bank to go out of business. Reviewed on: 31st March 2023

Cora - the next alexa

Cora was super helpful, thank you so much. It directed me to the help I needed! Reviewed on: 31st March 2023

Good idea, but no solutions

I understand that banks want to save money by reducing their customer service team. I have nothing against employing AI to do that. I had to use Cora a couple of times, and almost every time I had to speak to a human in the end, as the circular answers of Cora did not solve anything.. I can read the guides online, but if the guidance and FAQ do not answer my questions then I don't want to spend another half hour with Cora before I can finally speak to someone who can string all elements of my question together, not take one word and then poke pointlessly around that one word like Cora, wasting my time with circular questions which lead nowhere. Perhaps other people have less complicated questions, and the system will get better over time. Right now I am rather unimpressed. Reviewed on: 31st March 2023

Very easy to set up an account

If I can do it anyone can I’m not the best person with technology but this was easy Reviewed on: 31st March 2023

Fast and reliable

Excellent understanding of asked questions, quick answers and suggesting tips and offers. Great product, will definitely recommend to my family and my friends! Reviewed on: 31st March 2023