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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6039 reviews)

View other NatWest Group - Cora products

4.57

Based on 6,039 reviews, last reviewed 24th Feb 2025

No new 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Ridiculous System A simpe task to order a cheque book to pay the milkman was a mamoth task with stupid circular questions. A simple 'order checkbook' button after logi... Read more Reviewed on: 24th February 2025

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About this product

NatWest Group - Cora Digital Assistant reviews (6039)

Review of the NatWest Group - Cora, Digital Assistant:

MAKES YOU FEEL ALL WILL BE OK

EXCELLENT service WRIGHT ANSWERS MOST OF THE TIME LOL ALL OF THE T I M E........ Reviewed on: 6th March 2023

useless

spoke clearly and slowly about my problem. cora understood nothing. waste of time Reviewed on: 31st March 2023

TOP CLASS SERVICE

GREAT BOTH ONLINE AND LOCAL BRANCH WITH EASE OF FACILITIES AND TRANSACTIONS Reviewed on: 31st March 2023

Life changing

No longer do I need to spend hours trying to get through to an operator CORA solves all my issues within minutes ! Reviewed on: 31st March 2023

Helpful

Great gast response really helpful. Always manage to get in to my banking when am locked out. Grateful for the computer help Reviewed on: 30th March 2023

Very responsive and helpful

Cora is very fast and easy to understand the agents Reviewed on: 30th March 2023

Cora is fantastic.

Efficient and accurate and goes further than most AI response systems. Reviewed on: 30th March 2023

Very good service

I received a Wonderful service and very fast service on looking and sorting or solving the problem. Reviewed on: 30th March 2023

Great idea

Great to be able to ask questions and get a response in no time at all. 10/10 Reviewed on: 30th March 2023

Very helpful

Helpful and sorted quite quickly Reviewed on: 30th March 2023

Terrible Customer Service

Your online chat portal is terrible. I have spent hours trying to be put through to an agent as I cannot complete registration for a new account and I keep being put in a queue until my session times out. I would provide a negative score if available Reviewed on: 30th March 2023