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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6037 reviews)

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4.54

Based on 6,037 reviews, last reviewed 17th Dec 2024

No new 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Cora has gone downhill since new AI I have been with Natwest for our company for 13 years. Cora was always amazing and if couldn't answer then you got a real person quickly. In more re... Read more Reviewed on: 17th December 2024

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About this product

NatWest Group - Cora Digital Assistant reviews (6037)

Review of the NatWest Group - Cora, Digital Assistant:

help0000000000000000000000000000000

⁰00000000ppppppppp000000000000000000000000000 Reviewed on: 20th March 2023

very nice

cora is a very nice person to me Reviewed on: 30th March 2023

impossible to find or progress

Wanted answers re switching. No way forward using Cora' Not able to make contact with human. Today cannot even find Cora Reviewed on: 30th March 2023

Useless

Anyone who rates Cora higher than 1 star must know something I don't Reviewed on: 30th March 2023

Silly cora

SHE didn’t fix the game and it still doesn’t work please sort Cora out Reviewed on: 30th March 2023

Never

The system is over automated and is not able to help with general enquired. Change address/order new card. What happened to customer service?? Reviewed on: 30th March 2023

Great

Best service you can get best bank Reviewed on: 30th March 2023

Cora

The chat is good and they do help Reviewed on: 30th March 2023

Responds accurately to questions with real support on hand

I have been able to get quick accurate answers linking from Cora to a real Natwest support person quickly and swiftly. It's great to have confidence in this 24/7 support. Reviewed on: 30th March 2023

poor service

Never get correct answers have to phone !! Just poor customer service from a bank cutting back on branches and staff. Reviewed on: 30th March 2023