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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6037 reviews)

View other NatWest Group - Cora products

4.54

Based on 6,037 reviews, last reviewed 17th Dec 2024

No new 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Cora has gone downhill since new AI I have been with Natwest for our company for 13 years. Cora was always amazing and if couldn't answer then you got a real person quickly. In more re... Read more Reviewed on: 17th December 2024

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About this product

NatWest Group - Cora Digital Assistant reviews (6037)

Review of the NatWest Group - Cora, Digital Assistant:

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⁰00000000ppppppppp000000000000000000000000000 Reviewed on: 20th March 2023

Amazing!

After taking out the switching offer I had credited my account with £1250 which was the minimum payment to meet the £200 switching offer cora was so helpful and easy to use and out of hours service so great to have that option working all week during 9-5 hours it's hard to speak to someone during the evening. I will be coming back when I have another query. Thank you cora Reviewed on: 28th March 2023

Fantastic service

Cara helps no matter what it is you need Reviewed on: 28th March 2023

Cora's the best!

Every time I had a problem to solve Cora was the best! Reviewed on: 28th March 2023

I don't no. At the moment star

Struggling to set up account .Don't. Understand what else you need .Our names Post code ext .Who we are . and we want to switch to NatWest Reviewed on: 28th March 2023

very enCORAging

it may not be AI but i, eh, would highly recommend. Reviewed on: 28th March 2023

Cora

Simple to use. User friendly digital bot Reviewed on: 28th March 2023

Smart, Intelligent and Proactive

I have had many interactions with Cora, it is well maintained, well-informed chat bot with several possibilities to help me as a customer. It doesn't simply introduce with me to some links, it has contextual knowledge and I can refer to what I had been talking about in previous lines. It works. Reviewed on: 28th March 2023

A useful tool

This is a useful tool to help with your issues without having to wait on hold for a long time. Reviewed on: 28th March 2023

Answers kept going in circles

I’d answer a question, select an option, it gave an option I selected an option and it took be back the original option, just round and round with no option I can see I am not helping would you like to talk to some one. Reviewed on: 28th March 2023

Great

Very helpful! Seems to have more functionality then most messaging services Reviewed on: 28th March 2023

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