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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6039 reviews)

View other NatWest Group - Cora products

4.58

Based on 6,039 reviews, last reviewed 24th Feb 2025

No new 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Ridiculous System A simpe task to order a cheque book to pay the milkman was a mamoth task with stupid circular questions. A simple 'order checkbook' button after logi... Read more Reviewed on: 24th February 2025

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About this product

NatWest Group - Cora Digital Assistant reviews (6039)

Review of the NatWest Group - Cora, Digital Assistant:

MAKES YOU FEEL ALL WILL BE OK

EXCELLENT service WRIGHT ANSWERS MOST OF THE TIME LOL ALL OF THE T I M E........ Reviewed on: 6th March 2023

Barely works

Bot never understands what I'm trying to explain, I'd rather have a real person who is avaliable to talk to 24/7. This bot just makes everything more difficult and frustrating. Reviewed on: 23rd March 2023

Getting carried away

I’m so grateful that the bank will veer me away from real danger. Everybody is going to be grateful using all the information NatWest banking values us as equals. Reviewed on: 23rd March 2023

Useless

Terrible service tried to cancel a credit card impossible so just as easy to hide it and not use Reviewed on: 23rd March 2023

Cannot answer an obvious question

Asked what happened to COMPOUND INTEREST.. IT COULDNT RESPOND Reviewed on: 23rd March 2023

useless website

cant connect to call anyone chat or email to clarify accounts suitable to me Reviewed on: 23rd March 2023

Cora review

Very useful and easy to use, although limited in amount it can help with Reviewed on: 23rd March 2023

Dawn Francis

My name is Dawn Francis help me to open a account online Reviewed on: 23rd March 2023

Not helpful at all

The cora chatbot is unable to route to any agent and just keeps on giving error and window keeps vanishing. Trying to find the number to contact customer support, until then leaving this review for the chat bot to be updated properly to avoid such issues. Reviewed on: 23rd March 2023

Nice job

A job well done, it's satisfactory. Reviewed on: 23rd March 2023

waste of time, repeatedly

I have a NatWest personal account. After raising a complaint about online banking (from which I'm locked out), I was told to use the Chat to communicate and I've been trying every day for a week. Then I get stuck in a loop of questions that the bot cannot answer I get put in a queue and I wait for hours for an agent who never gets back to me. What would make this faster and more efficient? Being logged in! Thanks! If I could I wouldn't need to chat with an agent. Reviewed on: 23rd March 2023