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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6037 reviews)

View other NatWest Group - Cora products

4.53

Based on 6,037 reviews, last reviewed 17th Dec 2024

No new 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Cora has gone downhill since new AI I have been with Natwest for our company for 13 years. Cora was always amazing and if couldn't answer then you got a real person quickly. In more re... Read more Reviewed on: 17th December 2024

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About this product

NatWest Group - Cora Digital Assistant reviews (6037)

Review of the NatWest Group - Cora, Digital Assistant:

Scheduled payment problem

Tried to set up a future dated payment in the app. Will not let me select a future date. Asked for help with Cora - issue not resolved - need to speak to a real person! Reviewed on: 21st February 2023

Super helpful

It leads you to the right direction. It's efficient and not to time consuming. Reviewed on: 11th April 2023

Excellent

I have lot of doubts while I switched my account to NatWest so I asked help in Cora. It gives me a proper solutions. Reviewed on: 11th April 2023

Gave me the info I needed

Gave me the info I needed and then when I needed to speak to an agent, put me in a queue. Reviewed on: 11th April 2023

Inaccessible. Not helpful.

I cannot access Cora on any of the pages I have been advised to visit. Instead, I keep getting sent though a loop of vague, unhelpful information which opens the same useless tabs over and over again. I don’t want to read about Cora or take lessons, I just want assess to customer support. Reviewed on: 11th April 2023

Useless

No intuitive logic, better off waiting for over an hour on hold for a human idiot Reviewed on: 11th April 2023

Cora's ok

Cora comes up with the goods when needed easy to use Reviewed on: 11th April 2023

Great service

There's always help when you need it Reviewed on: 11th April 2023

Vote for Cora

Excellent understanding when talking to Cora. Highly recommend! Quick reply’s and saves plenty of time. Reviewed on: 11th April 2023

You got to get this .

Life usually in banking is difficult to understand. The sites difficult to navigate and it just is a miserable process. Then this came along, Cora. If you need help, if jargon is touch and it needs to be made simpler, we'll that's what Cora does. If you don't have the time or no carer to take you to the bank. Cora helps. You simply cannot go wrong. It's easy to use and if you need to speak to someone Cora can help get to the right someone. Reviewed on: 11th April 2023

Amazing experience!

Easy & straight-forward process Definetly recommend! Reviewed on: 11th April 2023

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