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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6039 reviews)

View other NatWest Group - Cora products

4.57

Based on 6,039 reviews, last reviewed 24th Feb 2025

No new 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Ridiculous System A simpe task to order a cheque book to pay the milkman was a mamoth task with stupid circular questions. A simple 'order checkbook' button after logi... Read more Reviewed on: 24th February 2025

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About this product

NatWest Group - Cora Digital Assistant reviews (6039)

Review of the NatWest Group - Cora, Digital Assistant:

MAKES YOU FEEL ALL WILL BE OK

EXCELLENT service WRIGHT ANSWERS MOST OF THE TIME LOL ALL OF THE T I M E........ Reviewed on: 6th March 2023

You got to get this .

Life usually in banking is difficult to understand. The sites difficult to navigate and it just is a miserable process. Then this came along, Cora. If you need help, if jargon is touch and it needs to be made simpler, we'll that's what Cora does. If you don't have the time or no carer to take you to the bank. Cora helps. You simply cannot go wrong. It's easy to use and if you need to speak to someone Cora can help get to the right someone. Reviewed on: 11th April 2023

Amazing experience!

Easy & straight-forward process Definetly recommend! Reviewed on: 11th April 2023

All the looks none of the brain

Where do i begin.. it is slow when there is no need for it to be, which tells me either Natwest want it to "act more human" which coincides with the "writing a response" prompt that is there for several seconds for each automatic scripted response, or possibly Natwest cannot afford even the most basic IT services for it to run fast. Either way it feels painfully slow and the latter, that this service is not modern and reflects on what may be the wider Natwest service. Secondly, it asks you initially what the query is about, just for it to run through its usual script regardless of what you wrote - as I said, no brain whatsoever! Not just the app but its integration into the business is very poor, with users having to wait for 10+ minutes without an update after Cora assigns me to a human, but once a human is assigned (on mobile there is no indication of a response if the chat is in a different tab) the human also has no patience and ends the chat after only a couple of minutes. Recommendations - Do not ask for the first two options of "Chat Now" and "what the problem is about" - i know IT will say these are there to prevent denial of service and keep costs down bla bla bla, but it is just a lazy approach and should just offer the first list of queries from the script immediatly. Get rid of the delay for answering questions - this is a basic app it should not be slow, especially as it is the front end and responsible for company image and directly responsible for sales. Have an internal OLA for humans responding to queries, even if it is just to say that you've been assigned but they're reading up on your notes. If there is a further delay (more than 5 mins) offer ETA, queue place, or suggestions like, alternative ways to contact including phone numbers, email, call back, or hang-in-there type prompts. How can this service be considered efficient or modern when i have the chat open on my laptop, mobile, and i call up the hotline at the same time, and after 10+ minutes on-hold to get to a human on the phone i still beat the chatbot who hasn't spoken in 10+ minutes! This request was for a new application, and lets just hope the service improves otherwise i will look at public means of sharing my feedback so it may get noticed and go with a different company. Reviewed on: 11th April 2023

so intelligence

Basically, Cora can answer all the general questions and don't need to ask a agent. Reviewed on: 11th April 2023

Cora

Cora is easy to use and so far, has understood everything I have asked Reviewed on: 11th April 2023

Very Helpful

Easy to use, common sense responses Reviewed on: 11th April 2023

Easy to use

Easy to usehsbbdnjdjjdnfnnfmdmmdnnfn Reviewed on: 11th April 2023

Cara saves me time and provide some information that could help my enquiries

10 of 10 for Cara. This innovations has saved me time over and over with some tailored advise and sometimes i don't need to go through to an adviser Reviewed on: 11th April 2023

Fast response

Good service and helps with issues Reviewed on: 11th April 2023

Fantastic service

I have been a Natwest customer for almost 10 years and I cannot find a fault in them. Cora has been a brilliant service that I am able to access at any time, and has been able to help and support me with my questions. Cora is a very simple and easy way to use with online banking, and helps every time I have a question or query. Natwest are a brilliant bank to be with, and they are very loyal to their customers. Reviewed on: 11th April 2023

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