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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6037 reviews)

View other NatWest Group - Cora products

4.53

Based on 6,037 reviews, last reviewed 17th Dec 2024

No new 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Cora has gone downhill since new AI I have been with Natwest for our company for 13 years. Cora was always amazing and if couldn't answer then you got a real person quickly. In more re... Read more Reviewed on: 17th December 2024

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About this product

NatWest Group - Cora Digital Assistant reviews (6037)

Review of the NatWest Group - Cora, Digital Assistant:

Scheduled payment problem

Tried to set up a future dated payment in the app. Will not let me select a future date. Asked for help with Cora - issue not resolved - need to speak to a real person! Reviewed on: 21st February 2023

Good

very nice I am glad that I vote Reviewed on: 10th April 2023

Ineffective process

Computer generated tokenism purporting to be a service. I will abandon my application to open a bank account. Reviewed on: 10th April 2023

i love cora changed my life getting support from a robot as humans can be useless at times

i love cora shes been more usefull then some humans for past 10 years Reviewed on: 10th April 2023

its okay

Doesn't understand everything I say, but it helps. Reviewed on: 10th April 2023

Good

Muito bom., rápido .......,..... Reviewed on: 10th April 2023

Great virtual assistant

But should have more explicit option to talk to a human assistant if stuck. Reviewed on: 10th April 2023

Brilliant

Cora was able to resolve the inquiry today and save me time. Indeed, Cora is real star Reviewed on: 10th April 2023

Cora, my banking buddy

I have used Cora on numerous occasions, to ask questions or make enquiries about my banking options with RBS. Cora is fast and efficient, and invariably points my in the right direction with best advice and invaluable tips. Reviewed on: 10th April 2023

AB South

I thought closing an account would be difficult but you at NatWest made easy Reviewed on: 9th April 2023

Cora Review

For the most part Cora has been very helpful. The digital platform is useful when you really don't have time to wait on the phone or really don't feel like talking to someone over the phone... for the most part what ever the issue is Cora can usually resolve it or point you in the direction for resolution.. Reviewed on: 9th April 2023

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NatWest Group - Cora: Digital Assistant reviews

No new 5 star reviews

150% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

NatWest Group - Cora Digital Assistant reviews (6037)

Scheduled payment problem

Good

Ineffective process

i love cora changed my life getting support from a robot as humans can be useless at times

its okay

Good

Great virtual assistant

Brilliant

Cora, my banking buddy

AB South

Cora Review

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