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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2080 reviews)

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4.50

Based on 2,080 reviews, last reviewed 7th Mar 2025

1200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

The NatWest App is user friendly A to Z, making the... The NatWest App is user friendly A to Z, making the account easy to manage. I've not had the need to contact a live agent for help from day one till d... Read more Reviewed on: 7th March 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2080)

Review of the NatWest, Basic Account:

On line and app both easy to use and assistance in b...

On line and app both easy to use and assistance in branch when needed Reviewed on: 26th February 2025

Super happy

The best app ever very easy to use Reviewed on: 4th April 2023

Best bank!

I have been banking with Natwest for the past 6 years and any time I have had issues the customer service was the best, I feel the safest putting my money with Natwest. Reviewed on: 4th April 2023

Excellent app

Excellent app easy to use!! A lot of functionality and versatility! Reviewed on: 3rd April 2023

Great App

Best banking App and most user friendly by far. Reviewed on: 3rd April 2023

Fab app.

So easy to use and you can do everything you need Reviewed on: 3rd April 2023

Good app

App is easy to use never had any problems Reviewed on: 3rd April 2023

Basically Brilliant

I have held my basic bank account with NatWest for over 17 years and have never had any issues whatsoever with it. It was easy to set up and manage my money as it still is. The staff at my local branch are always very friendly and helpful and all queries and information requests are handled in a timely manner with no problems. Everything is always explained in a clear and straightforward way so that I can make informed decisions about my money. Reviewed on: 3rd April 2023

Easymoney

I do like banking with NatWest firstly I use mobile banking everyday keeps me in touch with my everyday in and outs and check all my bills are being paid on time , and paying friends and family by transfers . Reviewed on: 3rd April 2023

The best bank

The best banking app by far,it does it all Telephone service excellent a friendly voice every time .Well done Reviewed on: 3rd April 2023

Great

I love banking with natwest, its simple and easy to use the app, as each time it updates new features are added like the breakdown costs of things i spend money on which is really helpful to keep a track off. Reviewed on: 3rd April 2023

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