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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2101 reviews)

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4.50

Based on 2,101 reviews, last reviewed 15th Jun 2025

7% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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NatWest Basic Account reviews (2101)

Banking app - Natwest

Good banking, easy to use, and if need help , the assistance is there Reviewed on: 7th April 2023

Fantastic

The staffs are very helpful and kind. And the online banking app is very very comfortable. Reviewed on: 6th April 2023

Rubish bank

Was with this bank for 45 years. Closed account and went somewhere else as their customer support was very poor they gave me wrong advise in 4 different occasions. Reviewed on: 6th April 2023

Friendly app

I use it every week and the app is user friendly Reviewed on: 6th April 2023

Only used because I have to

Not great service offshore call centres always have trouble making myself understood. Just recently introduced a biometric validation system - drives me potty takes an age to get anything authorised. No branches near me so I can’t just pop in or take cheques for my business activity They use to be good something has gone wrong. I only bank with them now for my DDI transactions and everyday payments. I wouldn’t use them for anything else as it’s so difficult to talk to a human Reviewed on: 6th April 2023

Control over the account

As the app itself is improving is helping the costumers the aware of their own savings and how to increase knowledge in savings. Reviewed on: 5th April 2023

Mr sivaganesh jeyasinghe

I am very happy about the service Reviewed on: 5th April 2023

Long time customer

Been with bank over 30 years and like the service. Reviewed on: 5th April 2023

Natwest a good bank

First of all it's great to have a local bank (High Wycombe) that's opened ti 4.30pm unlike my other bank Barclays that shuts at 3. The staff are very knowledgeable about the services. I find it easy to use the services in the bank whenever I visit. The app is also straightforward and the security features are excellent Reviewed on: 5th April 2023

Very polite and helpful

Staff are always willing to help you sort out any problems you might have with your accounts Reviewed on: 5th April 2023

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