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NatWest: Basic Account reviews

4.50
Based on 2,101 reviews, last reviewed 15th Jun 2025
7% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
78%
See only 4 star reviews
13%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025
Ricky G's avatar
Ricky G

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025
Eric U's avatar
Eric U

About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2101)

Good bank!

5
It's so easy to find my way through the app and it's a lot easier than most bank apps. The customer service is amazing & they are all very professional Reviewed on: 5th April 2023

Excellent service

5
Always receive excellent service Reviewed on: 5th April 2023

15 years with them

5
No issues whatsoever. Been with them since 2008 Reviewed on: 5th April 2023

Satisfactory

5
The in service at natwest is a great one for me and the customer care always attends to customers and diligently and solve any issues brought up Reviewed on: 5th April 2023

Amazing

5
Services and App are top class. Using for the past over a decade without any issues. Reviewed on: 5th April 2023

Brilliant

5
Very understanding and well organised already recommended it to family and friends Reviewed on: 4th April 2023

Reliable easy to contact

3
Thank you Nat West been a customer for 50+ years know you are always there for me Reviewed on: 4th April 2023

Easy to track your money

5
I use the app every day. It’s easy to see transactions and everything shows up instantly so I know what’s going on. My hubby now has his own NatWest account and loves it too. Reviewed on: 4th April 2023

Love Natwest

5
Staff always polite and helpful. Know their product well. Reviewed on: 4th April 2023

Simply amazing

5
Amazing bank. Polite and helpful customer service. Would highly recommend to anyone. Reviewed on: 4th April 2023

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