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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2064 reviews)

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4.51

Based on 2,064 reviews, last reviewed 12th Feb 2025

500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Love using the app to keep an eye on my... Love using the app to keep an eye on my transactions Reviewed on: 12th February 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2064)

Review of the NatWest, Basic Account:

SUCCESSFUL EXPERIENCE!

Thank you for being absolutely fantastic/brilliant for the last twenty years! Thank you for going over and above! Thank you for the excellent service! I will NOT be banking with other banks! Thank you very, very much for helping to get my refund back! I know that you will have done an impeccable job of going the extra mile in doing your absolute/very best no matter what! Reviewed on: 23rd January 2023

Great Bank best customer service

Very positive and very good banking experience for me Reviewed on: 1st April 2023

I am a vulnerable customer and they always help me.

Because I'm a disabled and vulnerable customer and can get mixed up, they helped me by helping me set up this app. Now I know exactly how much money goes in and how much goes out. It really helps me. Because I can't open my mail, I never used to know what was happening, but now if anything is going wrong, they phone me. They are very nice and kind. Thank you. Reviewed on: 31st March 2023

Easy to use app

Excellent app. Intuitive, quick to use. Reviewed on: 31st March 2023

Fab bank

Fab bank never had any issues. Always happy to help Reviewed on: 31st March 2023

Simple

The app is very simple and easy to use. My girlfriend and my dad both have natwest accounts as do many other people I know. I think the app is very straight forward and to have multiple accounts show to help you keep track of where you are is genius. Reviewed on: 31st March 2023

Amazing Bank App

Possess such a user friendly app. Reviewed on: 30th March 2023

LONDON CALLING

Used this bank in the 80’s when I started my first design job in London. 30+ years later and now in the Financial sector. Stayed with this bank. No need to change. Great high interest rate in savings account and my application took minutes. Despite cash incentives to SWITCH. Bank history of over 30 years is good for credit rating. Reviewed on: 30th March 2023

Innovative

A banking app that is actually straight forward and works and is fit for purpose Reviewed on: 30th March 2023

The best app

Very helpful and fantastic account I have recommended many family and friends Reviewed on: 30th March 2023

Amazing

Easy to use, quick service and the saving accounts are great. Reviewed on: 30th March 2023

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