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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2064 reviews)

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4.51

Based on 2,064 reviews, last reviewed 12th Feb 2025

500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Love using the app to keep an eye on my... Love using the app to keep an eye on my transactions Reviewed on: 12th February 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2064)

Review of the NatWest, Basic Account:

Loss of funds and appalling service

First they declared my bank account dormant. Closed it and took all the money. It's almost impossible to contact their customer services. They don't answer emails. Their chatline doesn't work and you can't change your phone number to make a complaint because the website crashes Reviewed on: 27th December 2024

Grat bank

I have my account from a month but since the beginning I loved it, so easy to use and you can do everything though their app. Reviewed on: 26th March 2023

What trust them again

Couldn't be happier with the experience thank you very much Reviewed on: 26th March 2023

Brilliant bank

A very good polite banking service I've had throughout my time with natwest, not complicated at all with online banking too and gets my approval every time Reviewed on: 25th March 2023

Good Bank

I like the ability to approve purchases and the put yourself in the frame feature for extra security (almost failed it due to makeup!). I like the spending feature but would also appreciate 'pots' to compartmentalise my money (like starling) so I know how much I have left each month. My budget is no good if I have to check each budget item to ensure I have not gone over. Reviewed on: 25th March 2023

NatWest deserve more awareness

I moved from HSBC to NatWest, and to say it is a very good bank. I have never had an issue with either the app or the branch itself, I have always found it easy to maintain my budget as well as view my credit score easily which helped me quite a lot. NatWest doesn’t get the recognition it deserves, it has helped me when I had a student account with themselves as well. The extra Cora feature is also very helpful, and helps answer my queries within an hour or even sooner depending on what my query is. Would definitely recommend to family and friends. The best bank I have ever been with by far! Reviewed on: 25th March 2023

Always willing to help

They are a good bank that look after the customer. Reviewed on: 25th March 2023

Great service

I just happy with a service and Shaftesbury team. Reviewed on: 24th March 2023

Recommended anytime

I was treated fairly and in a friendly manner. Reviewed on: 24th March 2023

Great

It has been a great decision banking with Natwest. Reviewed on: 24th March 2023

NatWest banking online is an excellent app

NatWest is a bank I trust. Great communication and help when I need it Reviewed on: 24th March 2023

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