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NatWest: Basic Account reviews

4.51
Based on 2,064 reviews, last reviewed 12th Feb 2025
500% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
78%
See only 4 star reviews
13%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

5

Love using the app to keep an eye on my... Love using the app to keep an eye on my transactions Reviewed on: 12th February 2025
Judith Thompson 's avatar
Judith Thompson

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025
Panos Ef's avatar
Panos Ef

About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2064)

Review of the NatWest, Basic Account:

SUCCESSFUL EXPERIENCE!

4
Thank you for being absolutely fantastic/brilliant for the last twenty years! Thank you for going over and above! Thank you for the excellent service! I will NOT be banking with other banks! Thank you very, very much for helping to get my refund back! I know that you will have done an impeccable job of going the extra mile in doing your absolute/very best no matter what! Reviewed on: 23rd January 2023

Great company, Easiest app

5
NatWest have been there for me every time I’ve needed help or advice, and such pleasant well mannered staff. Reviewed on: 19th March 2023

Best bank

5
Which I had changed to NatWest years ago. Get top service. Reviewed on: 18th March 2023

Easy Banking

5
NatWest are a very forward thinking bank. Very easy to deal with & have very helpful staff. Reviewed on: 18th March 2023

Very easy switch

5
Recently switched from another bank. I was pleasantly surprised at how smoothly it all went. I finally feel like I'm in the 21st Century with the NatWest app. Reviewed on: 18th March 2023

Best bank

4
Netwest bank has been the best so far for me haven’t had any issues with me using their service and online banking, been using this bank for 11 to 12 years now and happy with them Reviewed on: 18th March 2023

They have very good service.

5
For me this is one of the best Banc of London. Reviewed on: 18th March 2023

Best Bank Ever

5
I have been banking with Natwest since the 90s and couldn't wish for a better service Reviewed on: 18th March 2023

Faultless

5
A great banking app that continues to evolve and improve. Reviewed on: 18th March 2023

Different

4
The banking app is so different from the other banks. Easy and straightforward. Most importantly, I like how it analyses where and how much you’ve spent your money in a month categorically. Reviewed on: 17th March 2023

Great customer service

5
Brilliant customer service from NatWest bank all ways helpful and understanding with ur needs and and money best bank iv been with Reviewed on: 17th March 2023

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