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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.62 (2055 reviews)

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4.61

Based on 2,055 reviews, last reviewed 3rd Oct 2024

No new 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Patient Staff When I had an issue with my old bank account they took the time to help me sort it all out. Reviewed on: 26th May 2024

Latest lowest rating:

2

Poor customer service I've been a client with the bank for 14 years but the service throughout especially when it had to do with scams that can happen in someone's life was... Read more Reviewed on: 3rd October 2024

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2055)

Poor customer service

I went to a branch to get money from my account, it was my goddaughters 21st birthday and I wanted to give her £4000 towards her car. The staff in the branch demanded to know why I wanted my money, they said if I didn't tell them, they could refuse to give me my money. Even when I told them why I wanted my money, I was then told by the staff not to be rude. I asked them if they had sufficient funds to give my my cash if I closed down all my accounts with immediate effect I soon got my cash. Natwest customer service is appalling Reviewed on: 16th March 2023

The review giving 3 stars

The review is low because my nearest nat west bank is now 10 miles away since the St Neots branch closed. Reviewed on: 16th March 2023

Excellent best bank ever used

Security is excellent and I was recommended by my mam . Reviewed on: 16th March 2023

Great app!!

Extremely easy to use from transferring money, making payments etc. All going great! Highly recommended! Reviewed on: 16th March 2023

Best banking

Staff are always welcoming and friendly. Always find a solution to whatever problem you may have. They take the time to actually listen to the customers needs and then guide you towards what would actually work for you.The facility is always clean and presentable. After not going into the bank for almost 3yrs it was heart warming to hear the staff greeting you bu name. This really shows how much the staff puts into giving their customers first class service. Reviewed on: 15th March 2023

Easy, quality banking

Very user friendly, Natwest move with the times and continue to update their services in a way that offers real life value to it's customers Reviewed on: 15th March 2023

Great app

The app is easy to use and easy for making payments. I will recommend it for whoever is interested . Reviewed on: 15th March 2023

EASY ACCESS TO BANKING APP

Straight forward easy access from Banking App to well laid list of accounts and easy understanding of instructions, particularly as I am a pensioner with only a tablet.The local branch are also the same,I have taken my tablet if I have a problem ,again patience and time in showing me help to resolve the problem. Please if possible keep the local branch open.Also telephone help is just the same, again patience and understanding.Thank you all at the bank Reviewed on: 15th March 2023

Natwest banking app

Excellent customer service and easy to use app Reviewed on: 15th March 2023

Accessible and secure

Natwest have longer opening times to cater for people who work, online chat where you actually talk to real humans and make it really easy to talk to someone for advice on mortgages. I feel like they have your best interests in mind as a company which is rare Reviewed on: 15th March 2023

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