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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2081 reviews)

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4.49

Based on 2,081 reviews, last reviewed 10th Mar 2025

1200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

4

Been with them since I started work on 1990 Been with them since I started work on 1990 Reviewed on: 10th March 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2081)

Review of the NatWest, Basic Account:

On line and app both easy to use and assistance in b...

On line and app both easy to use and assistance in branch when needed Reviewed on: 26th February 2025

Swag

Pretty lit, helpful dons and pretty neat app design, rate it Reviewed on: 16th March 2023

V good bank n app with good customer service

I always have a very good experience with Natwest Reviewed on: 16th March 2023

Banking with NatWest great

Very helpful and offer great product especially to there existing customers. The app very easy to use and also friendly costumer service thanks to NatWest in their competitive rate for mortgage. Reviewed on: 16th March 2023

Good bank and app

I use this bank for my everyday banking needs and also for savings. When I go into branch the staff are always great. The app is great and the interest rate are good. Reviewed on: 16th March 2023

Difficult large corporation.

Need to be more accessible and customer focussed. Reviewed on: 16th March 2023

Poor customer service

I went to a branch to get money from my account, it was my goddaughters 21st birthday and I wanted to give her £4000 towards her car. The staff in the branch demanded to know why I wanted my money, they said if I didn't tell them, they could refuse to give me my money. Even when I told them why I wanted my money, I was then told by the staff not to be rude. I asked them if they had sufficient funds to give my my cash if I closed down all my accounts with immediate effect I soon got my cash. Natwest customer service is appalling Reviewed on: 16th March 2023

The review giving 3 stars

The review is low because my nearest nat west bank is now 10 miles away since the St Neots branch closed. Reviewed on: 16th March 2023

Excellent best bank ever used

Security is excellent and I was recommended by my mam . Reviewed on: 16th March 2023

Great app!!

Extremely easy to use from transferring money, making payments etc. All going great! Highly recommended! Reviewed on: 16th March 2023

Best banking

Staff are always welcoming and friendly. Always find a solution to whatever problem you may have. They take the time to actually listen to the customers needs and then guide you towards what would actually work for you.The facility is always clean and presentable. After not going into the bank for almost 3yrs it was heart warming to hear the staff greeting you bu name. This really shows how much the staff puts into giving their customers first class service. Reviewed on: 15th March 2023

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