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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2064 reviews)

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4.50

Based on 2,064 reviews, last reviewed 12th Feb 2025

500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Love using the app to keep an eye on my... Love using the app to keep an eye on my transactions Reviewed on: 12th February 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2064)

Review of the NatWest, Basic Account:

Loss of funds and appalling service

First they declared my bank account dormant. Closed it and took all the money. It's almost impossible to contact their customer services. They don't answer emails. Their chatline doesn't work and you can't change your phone number to make a complaint because the website crashes Reviewed on: 27th December 2024

Best bank

I have recommended Natwest bank to many people, not all have joined but majority of them have Reviewed on: 13th March 2023

The most helpful bank

Never had such a helpful bank team, they are always there for support. They take good care of their costumer's, they always checking on me and how I can improve my accounts Reviewed on: 12th March 2023

Banking made easy

NatWest is an amazing app which has enabled me to manage my finances and made life stress free Reviewed on: 12th March 2023

Great service

Good service and mobile app is so good Reviewed on: 12th March 2023

Good

It's been very good experience with Reviewed on: 12th March 2023

Great app and smooth service

Great app, smooth easy and intuitive. Reviewed on: 12th March 2023

It would be nice to apply for loans with basic

It would be nice to apply for loans with the basic account but unfortunately you can't as I could of really done with one or even an overdraft but nope but still a good bank with with them for years now and had no problems Reviewed on: 12th March 2023

Great Bank super service

Very easy to use and I can do everything I need via my phone app Reviewed on: 12th March 2023

Best and easy communication

NatWest is very highly recommended, App NatWest is easy to use it’s looks like one stop shop everything’s is there, and if you need more assistance just chat to Cora and they transfer you into available agent for clear and specific answers. Reviewed on: 12th March 2023

Never disappoints

My NatWest banking app is so dependable that it never disappoints. I have not had to step into a banking hall for years now because I efficiently do all my transactions and process my requests via the bank app. Reviewed on: 11th March 2023

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