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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2064 reviews)

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4.50

Based on 2,064 reviews, last reviewed 12th Feb 2025

500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Love using the app to keep an eye on my... Love using the app to keep an eye on my transactions Reviewed on: 12th February 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2064)

Review of the NatWest, Basic Account:

Loss of funds and appalling service

First they declared my bank account dormant. Closed it and took all the money. It's almost impossible to contact their customer services. They don't answer emails. Their chatline doesn't work and you can't change your phone number to make a complaint because the website crashes Reviewed on: 27th December 2024

Great!

Good products and an easy to navigate website Reviewed on: 10th March 2023

Not the best banking experience

I have a basic account as well as other few different products with Natwest like loans and credit cards. Basic account is okay but not ideal. For example I can't download a statement from 5 years ago with the address that I had 5 years ago. Any historic statement will be updated with the current address. this has presented to be an issue when showing proof of address elsewhere. Reviewed on: 10th March 2023

Very good app, no issues with it.

NatWest Banking App is very user friendly, never had any issues with it. Regularly updated and well maintained. Reviewed on: 10th March 2023

Very good

I am personally happy having an account with NatWest. It is really a good bank to have an account with. Customer service at its best. Reviewed on: 10th March 2023

Easy banking

Everything you need is with natwest and only takes a few clicks Reviewed on: 10th March 2023

Crap bank

Happy to take all your benefit money off you and leave you with nothing to buy food etc. Reviewed on: 9th March 2023

Easy to use banking app on all platforms, responsive on request.

Whenever I had personal or business related inquiries I was served within no time Reviewed on: 9th March 2023

Left Me High and Dry

Blocked my Debit card and Bank account for nearly 2 weeks whilst I was abroad. Reviewed on: 9th March 2023

Banking made easy

I’ve been banking with NatWest for 8 years, I’ve never had any problems and trust this bank. I can access my basic account via online banking and set up direct debits and make payments quickly and easily. I 100% recommend NatWest basic account. Reviewed on: 9th March 2023

Kept uptodate

I have no problems banking with NatWest the app is informative and easy to use I'm kept upto date with all my transactions security is good Reviewed on: 9th March 2023

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