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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2064 reviews)

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4.50

Based on 2,064 reviews, last reviewed 12th Feb 2025

500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Love using the app to keep an eye on my... Love using the app to keep an eye on my transactions Reviewed on: 12th February 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2064)

Review of the NatWest, Basic Account:

Loss of funds and appalling service

First they declared my bank account dormant. Closed it and took all the money. It's almost impossible to contact their customer services. They don't answer emails. Their chatline doesn't work and you can't change your phone number to make a complaint because the website crashes Reviewed on: 27th December 2024

Great banking app

Very easy to do everything I need to do on the NatWest App. I rarely need to go into a branch as most things can be done online. Reviewed on: 4th March 2023

Always helpful

I find APP makes life a lot easier to keep updated on my account. Reviewed on: 4th March 2023

Account

Excellent service. Knowledgeable staff service. Would recommend Natwest banking. Reviewed on: 4th March 2023

Great App

Love the ease of using the App and how accessible everything is. Reviewed on: 4th March 2023

Good banking app

Good app. Easy to navigate. No issues Reviewed on: 4th March 2023

The best bank and app ever.

An amazing app. Is so easy to use and so helpful. Now I don’t need to go to bank I can do everything from my phone. Reviewed on: 4th March 2023

Happy customer

I have been a customer with Nat west for 35 years . They are helpful , professional and a great bank , always helpful and I’m more than happy with them . Reviewed on: 3rd March 2023

Natwest really understands its customer needs.

Natwest has really took on board the needs of the customer with an absolutely an amazing App and produces it suggests (not force) products that really benefit you. Reviewed on: 3rd March 2023

Spot on

Always easy to use the app,and never need to worry about where my money is going.Spot on. Reviewed on: 3rd March 2023

Account, credit card and flexible mortgage review of great service.

Always had first class service from NatWest, quick decision making and professional in all dealings. Reviewed on: 3rd March 2023

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