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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2080 reviews)

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4.50

Based on 2,080 reviews, last reviewed 7th Mar 2025

1200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

The NatWest App is user friendly A to Z, making the... The NatWest App is user friendly A to Z, making the account easy to manage. I've not had the need to contact a live agent for help from day one till d... Read more Reviewed on: 7th March 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2080)

Review of the NatWest, Basic Account:

Meets the essentials

Does everything you need to but the app can be confusing to navigate if you're not technology fluent Reviewed on: 13th January 2025

Natwest has been brilliant

Awesome app, easy to bank with and no issues over the past 5 odd years of banking with them. Am also taking a Green mortgage with Natwest soon. Reviewed on: 26th February 2023

Everything I need in one app

I have been with Nat West for 43 years, times have moved on since then but using the banking app is so useful and so simple to use on my phone… love it Reviewed on: 26th February 2023

Excellent

Basic bank account with Nat west easy to manage on line and app easy to use feels secure to use. Lucky enough to have a local branch still and staff are always helpfull Reviewed on: 26th February 2023

Great app, easy to use

The NATWEST banking app is great. It's easy to use and does exactly what I need. Reviewed on: 25th February 2023

Brilliant easy to use app

I bank with a few banks & Natwest have to most simplest banking app to use. Why make it complicated. Reviewed on: 25th February 2023

8 years, 0 problems.

The best banking experience a foreigner can have. Reviewed on: 25th February 2023

Best and only the best my bank

Service good , personal are kind and helpful .I really love this bank . Reviewed on: 25th February 2023

Lifetime Bank

I have banked with Natwest since I was 12 years old, I'm now 51! They have ALWAYS been fantastic in every way. Reviewed on: 25th February 2023

Easy to use, excellent service

Always fast and simple to use,very secure Reviewed on: 25th February 2023

Service

Great customer service at the Macclesfield branch. Staff very friendly and helpful Reviewed on: 25th February 2023

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