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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2080 reviews)

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4.50

Based on 2,080 reviews, last reviewed 7th Mar 2025

1200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

The NatWest App is user friendly A to Z, making the... The NatWest App is user friendly A to Z, making the account easy to manage. I've not had the need to contact a live agent for help from day one till d... Read more Reviewed on: 7th March 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2080)

Review of the NatWest, Basic Account:

Meets the essentials

Does everything you need to but the app can be confusing to navigate if you're not technology fluent Reviewed on: 13th January 2025

Trust Nat West they're the Best

I find banking with Nat West so easy. If I have a query or concern, the staff go above and beyond to help. The apps are easy to navigate, even for me at 69! Keep doing what you're doing Nat West, you are the best. Reviewed on: 25th February 2023

Great banking app

I can use the app to withdraw money without my card. Reviewed on: 25th February 2023

Good reliable service

Good pleasant staff always helpful and polite on phone and in branch just how a bank should be Reviewed on: 25th February 2023

Easy to use

Easy to open my bank account Simple to understand the app Helpful Reviewed on: 25th February 2023

Brilliant bank

This bank is so helpful,they treat there clients with the up most respect,fantastic Reviewed on: 25th February 2023

Review

Have been with natwest since I was a teenager, services and customer service are excellent Reviewed on: 25th February 2023

Absolutely gutted

Was really happy with this bank until one day, out of nowhere for no reason my account was frozen, I was treated as a criminal while I done absolutely nothing. I had all and even more evidence to proof that money in my account are my legal money, but nobody bothered to check. My account were frozen for almost a year, I had no access to my own money, couldn't pay bills, feed my family, fell in to deep depts, my credit history got destroyed. Suddenly they reopened my account, even if I had access to my money, by that time I vere to deep in areas in all other credit Landers, my credit history to low, so I getting charged even higher interest fees. And NatWest didn't bother even to apologize for that inconvenience. Reviewed on: 24th February 2023

Great bank

I had a few problems with a old bank and went to NatWest yes it's only a basic account but it was easy to set up easy to understand and I also added my husband to the account quick and easy ..I've had few questions and NatWest were great at answering them and not problems what so ever Reviewed on: 24th February 2023

Outstanding!

Friendly and attentive customer service, and the mobile online banking app is simple and clean. Your experience can be tailored and you can live chat, receive a call or even a video call. Reviewed on: 24th February 2023

Natwest is great

I find everything easy and accommodating my only queries are on the pending seem to go on to long after purchasing things thou it doesn't effect my overall experience Reviewed on: 24th February 2023

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