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NatWest: Business Banking reviews

Name: Business Banking
Rating: 3.15 (201 reviews)

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3.15

Based on 201 reviews, last reviewed 7th Jul 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

42%

Latest highest rating:

5

Great service, friendly, local branch Great service, friendly, local branch Reviewed on: 7th July 2026

Latest lowest rating:

1

Extremely disappointed with the treatment we have re... Extremely disappointed with the treatment we have received from NatWest and Tyl. Our business accounts and payment facilities were suddenly shut down... Read more Reviewed on: 8th May 2026

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About this product

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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NatWest Business Banking reviews (201)

Lost our documents and very un-reliable, no replies.

Absolutely terrible service from the start. In the process of opening a business account they lost our documents and did not reply to us at all until I had to visit the branch to confront them about it. After several phone calls, 3 weeks and a number of attempts we were told copies of our passports were lost... Stay clear. Reviewed on: 10th February 2023

Awful Customer service

Terrible to try to speak to. Do not respond to emails. Phone system is a joke. Staff are rude and uninterested. Reviewed on: 9th February 2023

Very rude and controlling

The worst for business banking, they won't let you do as you please with your money and will move it around without your authorisation and the business managers are extremely rude and unhelpful Reviewed on: 8th February 2023

Terrible service when scammed

NatWest has been awful when’s scam took place that was obviously an inside share of data problem. Not accountability, hours waiting and being transferred to the wrong people, stress like we’ve never known, lost 21k. Fake NatWest website, didn’t respond to money being transferred quickly to get it back, waiting, slow, service people were useful. Bank relationship managers for business and personal were useful and had no autonomy to do anything. Over £10m gone through act and awful service Reviewed on: 8th February 2023

NatWest Business Profile Platform lets them down

Been with NatWest business for 2 decades, day to day basic stuff is fine. we are a not for profit, no debt, nothing complicated. The thing that I hate so much, and is cause of so much frustration is their 'Business Profile' system. When they brought it in, they send a letter during lockdown so we didn't get it in time and they suspended our account without warning for 3 days. we lost decent money, had months of sorting out cancelled DDs etc. the issue is, as we are not for profit, Directors come and go over the years. The platform doesn't allow you to update it proactively, it's locked down until they decide the platform doesn't match companies house and then send you (post only) a threatening letter saying if don't update they will suspend your account. This business profile platform is truly awful, and whoever is in charge, shouldn't be in a job. (in case of any bias, i worked proudly for NatWest for 5 years in management, still a shareholder, but this platform shames them. Reviewed on: 19th January 2023

Easy to use and good range of functions!

The NatWest mobile app is easy to use and intuitive. There are loads of products for Businesses as well as some great features like face ID for extra security, quick payment requests via link or QR code, and easy management of settings/notifications to help manage my day-to-day banking needs. Reviewed on: 18th January 2023

Incredible bank!

They do everything I need and more. Their business banking app has all the tools I need to run my business. Reviewed on: 18th January 2023

Canceled my Accounts without no reason

Unfortunately after 12 years as a accounts are being threatened with being closed without any explanation and with no possibility of appeal or response to any email. I think it's horrible, against all international legal standards I'm a small I strongly advise, any business owner to don't open a business account in because of a lack of stability and trustability, you never know when they are going to close your account. Reviewed on: 13th December 2022

12 years as a costumer for no reason I had all my accounts closed without explanation or chance to appeal.

Unfortunately after 12 years as a Natwest customer, all my accounts are being threatened with being closed without any explanation and with no possibility of appeal or response to any email. I think it's horrible, against all international legal standards I'm a small company of Courses and I've never had any problems with the Natwest bank and I've never failed to pay any debt in Natwest, I repudiate their dictatorial acts and advise everyone who wants to open an account at NatWest not to open one, as NatWest is a company that can close your account at any time without explanation. Reviewed on: 7th December 2022

Frozen business account for no reason

After banking with NatWest for over a year they suddenly frozen my account 8 weeks ago with no reason at all. And still will not give me any information or access to monies or statements. Luckily I had just paid my vat but now I need to file my next quarter with no access to 6 weeks of my banking. I have called at least twice a told be told the same thing, some one will call you from the bank, yet nothing. I am a relatively small business and to loose my balance and having to operate on weekly takings holding off outgoing payments is not good for any business. I could have lost my business all together and their customer service is useless and arrogant. Reviewed on: 6th December 2022

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