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NatWest: Business Banking reviews

Name: Business Banking
Rating: 3.09 (193 reviews)

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2.77

Based on 193 reviews, last reviewed 8th Apr 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

42%

Latest highest rating:

5

I am a new business customer with NatWest and so far... I am a new business customer with NatWest and so far my experience with them and the app has been excellent Reviewed on: 28th March 2025

Latest lowest rating:

1

Unwanted account still open since 2023 Requested my application be cancelled due to ridiculous questions being asked during application process - not only did they proceed to open the accou... Read more Reviewed on: 8th April 2025

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About this product

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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NatWest Business Banking reviews (193)

12 years as a costumer for no reason I had all my accounts closed without explanation or chance to appeal.

Unfortunately after 12 years as a Natwest customer, all my accounts are being threatened with being closed without any explanation and with no possibility of appeal or response to any email. I think it's horrible, against all international legal standards I'm a small company of Courses and I've never had any problems with the Natwest bank and I've never failed to pay any debt in Natwest, I repudiate their dictatorial acts and advise everyone who wants to open an account at NatWest not to open one, as NatWest is a company that can close your account at any time without explanation. Reviewed on: 7th December 2022

Frozen business account for no reason

After banking with NatWest for over a year they suddenly frozen my account 8 weeks ago with no reason at all. And still will not give me any information or access to monies or statements. Luckily I had just paid my vat but now I need to file my next quarter with no access to 6 weeks of my banking. I have called at least twice a told be told the same thing, some one will call you from the bank, yet nothing. I am a relatively small business and to loose my balance and having to operate on weekly takings holding off outgoing payments is not good for any business. I could have lost my business all together and their customer service is useless and arrogant. Reviewed on: 6th December 2022

Disgusting customer service

Absolutely no help for small business owners who have had a account for years ! All they want in new customers to rip off, bank elsewhere Reviewed on: 24th November 2022

Terrible Business Account Service

I've been waiting 10 months and 1 week for password reset information. They never answer the phone, or they do as they are doing now. I arranged a ring back and I can hear a conversation about somebody's worries about something that came up on a credit check, but nobody is actually talking to me! It's going to be quicker to just set up a new account. Reviewed on: 17th October 2022

A Very Gangster Approach To Customers

Very let down by Natwest, the buisness relationship managers need a new title. They actually think they own and run your business. They bully and dictate. Getting away from them as soon as possible Reviewed on: 16th October 2022

CONSTANT problems - just avoid if you are a business owner

Takes HOURS to get anything done on the phone, passed from team to team, asked to come into branch, branch have no idea what they are doing. It took me an hour in branch to change one phone number and a further 2 hours on the phone the next day because the branch apparently 'had not effected the change properly'. Regular payments to staff are flagged as fradulent, triggering a cumbersome 'ID verification' process where they ask you if you are a real person, and then tell you to go back into the branch in person anyway. You go into the branch and then the changes they said took effect have not in fact taken effect - by far the worst bank I have ever used (and I have also lived in 2 other countries with less sophisticated banks). If you value your time, just avoid! Reviewed on: 11th October 2022

I need a stiff drink....

I recently decided to open a business account as a sole trader, I mistakenly mixed my pin code up without realising the after math I've created. My account has been restricted, I can't log in via the mobile app, I can't see my balance online, and I cannot send money anywhere. I have no idea what's happening. They made me update my number for no reason, so no my account is locked from changes for 3 days. I cannot de-restrict my account until their stupid, out dated, and crappy looking card reader gets here...you know, when they could just text me..or call me...or EVEN email me. So now I'm sat scratching my head wondering why the heck I signed up to this bank. I have a customer waiting for a refund payment that's now going to take an extra week to get to them because of NatWest's outdated security procedures. What a head ache. I think I'm just going to swap after this is sorted. I only signed up for Free Agent. At least the customer assistant was friendly. Reviewed on: 26th September 2022

Wont let me give a zero

Awful experience hide behind computer bots grotesquely impersonal. No interest in your business whatsoever avoid this bank at all costs. No business banking managers anymore in branch and no contact details. Reviewed on: 5th September 2022

DT

Worst bank in the world. Been a private and multiple business customer for 45 years. Have to go through a validation process for months now - I've had 2 accounts restricted for various periods - have to prove I'm from the UK, how long have I been with the Bank. They didnt do their part of the process properly sent me £250 - which is no compensation for the loss and fraustration and stress of it all. Thye blocked payment to HMRC VAT - what was that to prevent a fraud! If you want a loan - forget it - it won't happen regardless of an excellent track record of paying back every loan we ever had. I can't express my fraustration with this bank enough - and except that moving accounts and opening them seems to be a nightmare with anybank, I would move. I'm only surprised I haven't had to submit a blood sample for a DNA profile check! (well not yet anyway) Reviewed on: 25th August 2022

Excellent Customer Service

Staff are knowledgeable and helpful. Reviewed on: 17th August 2022

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