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NatWest: Business Banking reviews

Name: Business Banking
Rating: 3.06 (194 reviews)

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2.71

Based on 194 reviews, last reviewed 21st Oct 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

42%

Latest highest rating:

5

I am a new business customer with NatWest and so far... I am a new business customer with NatWest and so far my experience with them and the app has been excellent Reviewed on: 28th March 2025

Latest lowest rating:

1

This is a terrible bank. This is a terrible bank. I had business banking with them and in covid took a bounce back loan as I had to close my business. having really struggled ... Read more Reviewed on: 21st October 2025

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About this product

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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NatWest Business Banking reviews (194)

Excellent Customer Service

Staff are knowledgeable and helpful. Reviewed on: 17th August 2022

I would give natwest 0 stars if I could

I would give natwest 0 stars if I could. I am overseas and have been logged out of my bank account. I have supplied them with my: Sort code / account number / customer number / pin / address home / mothers maiden name and about 5 other specific details. They still won’t give me access, leaving me stranded overseas with no way of getting to my money. They say I need to receive a text when I try to log into the app, but I can’t because I have no signal. As soon as I get home, I am cancelling the account. Reviewed on: 1st August 2022

Business Profile Mess

NatWest requesting these profiles is a nightmare, the web page sometimes opens with a blank page, you spend hours on the phone to achieve very little. They are requesting information they have had for years, which has not changed, why they dont just ask if any details have changed? Probably thats to easy and the accountants handling this for NatWest (I think KPMG) wouldnt be able to charge an extortionate. Reviewed on: 22nd July 2022

dont do it, go somewhere else

lost my debit card,week later new one arrived,all good but for some reason they suspended my account,waited a week for a code, which could be sent by maiil,tex or email,guess which they used,then it didn't work,second one sent,didn't work, guess what,yep that didn't work,so now we await the third code,which if and when i get it i have to ring them ? EMAIL,TEXT,please ,but not snail mail. they say i can still travel the ten plus ,no sorry 12 plus to the nearest bank,as they closed the nearst two,and stand and sort y affairs,or use the cassh points ? did i mention i am disabled ? well if you are as well i would not recommend this lot. Reviewed on: 8th July 2022

Don't waste your time and money

I'm a business customer and I use Natwest Bankline and phone app daily. The app has some concerning faults - like showing doubled transactions - 60K bill payment doubled up will raise your heart rate in a second, this leads to going through and check paper statements one by one. The app also has a error message every time I try to create a payment template. Using bankline on Google Chrome means that after the latest update you are not able to view standing orders, direct debits or payment summaries. Cache needs to be cleared weekly just to do basic banking. Reporting this to Natwest is waste of time, you can do this via their chat which will kick you out when the connection is timed out. Even if you do manage to raise a complaint or feedback it takes weeks or months to be reviewed - and you don't get a confident reply - no refunds for the time you have wasted due NatWest errors. Don't get me started on the "Business profile update" - it is impossible to get right if you have multiple companies due the disastrously badly designed program where you have to submit numerous documents. They will not inform you why the submission has failed and the phone waiting times are long, you will get cut off or they simply dont answer. But of course the Business Profile update is mandatory as they will freeze your account if you don't do it in time. As an example, I started the process for 3 companies in March, I've just got an email 1st of July to state 2 companies have been approved. Do not use this bank for anything important. Reviewed on: 7th July 2022

Save yourself time and hassle to go somewhere else

Wish we had listened to the bad reviews here on how frustrating the process of opening/ registering a business account with Natwest which could of save us hours of frustrations on the phone calls with the staffs who are so limited with what they can do by the out dated system which obviously is broken. Took us 3 attempts over the courses of 3 weeks having completed the business banking online banking registration, and every single time the staffs were saying they haven't not received our applications; and there is a known fault/ error with the application system which apparently they cannot do anything about it. They can't escalate to management either. Absolutely no words to describe how terrible our experience with NW Business banking is! Reviewed on: 5th July 2022

Absolutely shocking system / process of opening a business account

fairly average

Natwest's recent validation and compliance process has been an ongoing nightmare, petty query afer petty query Reviewed on: 24th March 2022

NAT West business

It's awful service all the way, the process is terrible and you cannot go into the branch to solve the issues. Appalling Reviewed on: 24th March 2022

Disgraceful

I have been trying to set up Internet banking for 2 months. Every time I call I am told it is sorted and I that I will hear back but nothing. Reviewed on: 4th March 2022

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