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NatWest: Business Banking reviews

Name: Business Banking
Rating: 3.15 (201 reviews)

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3.15

Based on 201 reviews, last reviewed 7th Jul 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

42%

Latest highest rating:

5

Great service, friendly, local branch Great service, friendly, local branch Reviewed on: 7th July 2026

Latest lowest rating:

1

Extremely disappointed with the treatment we have re... Extremely disappointed with the treatment we have received from NatWest and Tyl. Our business accounts and payment facilities were suddenly shut down... Read more Reviewed on: 8th May 2026

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About this product

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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NatWest Business Banking reviews (201)

Disgusting customer service

Absolutely no help for small business owners who have had a account for years ! All they want in new customers to rip off, bank elsewhere Reviewed on: 24th November 2022

Terrible Business Account Service

I've been waiting 10 months and 1 week for password reset information. They never answer the phone, or they do as they are doing now. I arranged a ring back and I can hear a conversation about somebody's worries about something that came up on a credit check, but nobody is actually talking to me! It's going to be quicker to just set up a new account. Reviewed on: 17th October 2022

A Very Gangster Approach To Customers

Very let down by Natwest, the buisness relationship managers need a new title. They actually think they own and run your business. They bully and dictate. Getting away from them as soon as possible Reviewed on: 16th October 2022

CONSTANT problems - just avoid if you are a business owner

Takes HOURS to get anything done on the phone, passed from team to team, asked to come into branch, branch have no idea what they are doing. It took me an hour in branch to change one phone number and a further 2 hours on the phone the next day because the branch apparently 'had not effected the change properly'. Regular payments to staff are flagged as fradulent, triggering a cumbersome 'ID verification' process where they ask you if you are a real person, and then tell you to go back into the branch in person anyway. You go into the branch and then the changes they said took effect have not in fact taken effect - by far the worst bank I have ever used (and I have also lived in 2 other countries with less sophisticated banks). If you value your time, just avoid! Reviewed on: 11th October 2022

I need a stiff drink....

I recently decided to open a business account as a sole trader, I mistakenly mixed my pin code up without realising the after math I've created. My account has been restricted, I can't log in via the mobile app, I can't see my balance online, and I cannot send money anywhere. I have no idea what's happening. They made me update my number for no reason, so no my account is locked from changes for 3 days. I cannot de-restrict my account until their stupid, out dated, and crappy looking card reader gets here...you know, when they could just text me..or call me...or EVEN email me. So now I'm sat scratching my head wondering why the heck I signed up to this bank. I have a customer waiting for a refund payment that's now going to take an extra week to get to them because of NatWest's outdated security procedures. What a head ache. I think I'm just going to swap after this is sorted. I only signed up for Free Agent. At least the customer assistant was friendly. Reviewed on: 26th September 2022

Wont let me give a zero

Awful experience hide behind computer bots grotesquely impersonal. No interest in your business whatsoever avoid this bank at all costs. No business banking managers anymore in branch and no contact details. Reviewed on: 5th September 2022

DT

Worst bank in the world. Been a private and multiple business customer for 45 years. Have to go through a validation process for months now - I've had 2 accounts restricted for various periods - have to prove I'm from the UK, how long have I been with the Bank. They didnt do their part of the process properly sent me £250 - which is no compensation for the loss and fraustration and stress of it all. Thye blocked payment to HMRC VAT - what was that to prevent a fraud! If you want a loan - forget it - it won't happen regardless of an excellent track record of paying back every loan we ever had. I can't express my fraustration with this bank enough - and except that moving accounts and opening them seems to be a nightmare with anybank, I would move. I'm only surprised I haven't had to submit a blood sample for a DNA profile check! (well not yet anyway) Reviewed on: 25th August 2022

Excellent Customer Service

Staff are knowledgeable and helpful. Reviewed on: 17th August 2022

I would give natwest 0 stars if I could

I would give natwest 0 stars if I could. I am overseas and have been logged out of my bank account. I have supplied them with my: Sort code / account number / customer number / pin / address home / mothers maiden name and about 5 other specific details. They still won’t give me access, leaving me stranded overseas with no way of getting to my money. They say I need to receive a text when I try to log into the app, but I can’t because I have no signal. As soon as I get home, I am cancelling the account. Reviewed on: 1st August 2022

Business Profile Mess

NatWest requesting these profiles is a nightmare, the web page sometimes opens with a blank page, you spend hours on the phone to achieve very little. They are requesting information they have had for years, which has not changed, why they dont just ask if any details have changed? Probably thats to easy and the accountants handling this for NatWest (I think KPMG) wouldnt be able to charge an extortionate. Reviewed on: 22nd July 2022

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