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NatWest: Business Banking reviews

Name: Business Banking
Rating: 3.08 (192 reviews)

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2.76

Based on 192 reviews, last reviewed 8th Apr 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

42%

Latest highest rating:

5

I am a new business customer with NatWest and so far... I am a new business customer with NatWest and so far my experience with them and the app has been excellent Reviewed on: 28th March 2025

Latest lowest rating:

1

Unwanted account still open since 2023 Requested my application be cancelled due to ridiculous questions being asked during application process - not only did they proceed to open the accou... Read more Reviewed on: 8th April 2025

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About this product

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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NatWest Business Banking reviews (192)

Not treated very good

The experience I had from Natwest and RBS was awful. I am asked them for a request and went through so many departments. I was on hold for ages and they did not even help. I am going to take my custom somewhere else. Felt so humiliated Reviewed on: 26th January 2022

Nat west the best

Superb account and support mechanism. Great friendly staff at all times Reviewed on: 25th January 2022

Terrible bussiness banking

Has taken over 8 weeks to set up my account. No help over the phone, full of lies. Would give 0 stars if i could. Worst set up process and terrible customer service. Reviewed on: 19th December 2021

Avoid Nat west bank

My self and my business partner open business account with nat west . We deposit money from our personal account to the buisness account in order to buy a van for our business. When we tried to biy the van they blocked our money and they told us they will call a police. This is management in Darlington branch . They left us with out work and effecting our company. What is the worse thing they have used my phone numbers 15 years ago which was not given in my new application. When you phone them they tell you we can not talk about the account is under investigation. Can you imagine the managment is letting you know that they will contact police. Imagine if you are criminal you will know police will come to you. I am opening new account and after they will investigate my new account just close my account with them. Reviewed on: 16th December 2021

Not interested in helping, just want to fine you as much as they can

Terrible customer service interaction. Whilst they may not realise or even understand that there is a serious global pandemic crisis going on, outside of their little wealthy unaffected bubble, their customer interaction is hopeless. They send back dated threatening letters (so by the time you receive the letter via 'snail mail' then the time limit has expired, so they can bombard you with a variety of fines to line their already over-flowing pockets. They ignore your emails and calls, and when they bombard everyone you have ever known with telephone calls, texts and emails while trying to get hold of you 'urgently', when you do get through to them, then you can't actually get an appointment for another week plus - I suppose so that they can bill you further fines. All good for their pension pots I guess. AVOID Reviewed on: 20th June 2021

Business Mandate over 6 weeks to resolve

Being a director of a local business my experience with NatWest is awful. Made several attempts to resolve bank mandate and resolve online access. Utter incompetence by Nat West and you cannot even deal with local branch these days. Appalling Reviewed on: 18th June 2021

Unobligated and unhelpful

Shocking and arrogant. The only two words you need to know. Don't worry that we rejected your application (no problem) Dont worry that it will take us a month to tell you this and only if you had to repeatedly call to find out for yourself. We don't give you reasons, we don't give you any advice, just go away and I'll tell someone you're not happy. Not that it will do much btw...... Absolutely disgraceful Reviewed on: 10th June 2021

Business Customer of 6 Years, Cancelled Accounts

After the lockdown affected our business ability to operate Natwest started asking us for all sorts of documents relating to our business structure, information that we did not have to provide previously but was now of utmost importance - list of directors, photo ID of directors, home address of directors, list of people with significant control, copies of DLA signed by our accountants, declaration of beneficial ownership.... We provided all of these and offered our own questions, such as why this was now necessary, why Natwest thought they had a right to our business details as they are just the bank that holds the money we have earned and what was their purpose for wanting these details. Every one of our questions went unanswered, the communication at Natwest to discuss these matters is worse than lacking it simply does not exist. This month and without any notice or warning Natwest closed both my business current and VAT accounts, basically making it impossible for us to trade when we are legally allowed to do so again. There is no one at the end of the phone at Natwest that can offer any assistance whatsoever with this matter. An email address does not exist, so there is conveniently no dated record of correspondence, I had to resort to (and I can't quite believe this) Facebook messenger to try and make contact, I received one reply which was deeply unhelpful and actually mostly consisted of more questions than answers, it has been two hours and I have not had an answer to my response. I feel let down and left out to dry by the bank that I put my trust in, under their persuasion and apparent commitment to small business development. I can tell you now that this commitment they promote is a complete fabrication and the infrastructure does not exist within Natwest to help any small business grow or even stay afloat. Natwest have done more damage to us than I ever thought possible and they refuse to even discuss any of this with me. Absolutely shocking how bad, destructive and disinterested in customer care this bank is. Reviewed on: 20th April 2021

Friendly business

Our local branch very helpful in all activities Reviewed on: 19th March 2021

Great Support

Having been let down by other banks, NatWest were able to open an account for me quickly, at a time that was critical to my company. Reviewed on: 15th March 2021

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