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NatWest: Fixed Rate Mortgage reviews

Name: Fixed Rate Mortgage
Rating: 4.26 (189 reviews)

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4.14

Based on 189 reviews, last reviewed 21st Oct 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

71%

13%

14%

Latest highest rating:

5

Quick and easy first mortgage, then renewal was stra... Quick and easy first mortgage, then renewal was straightforward and no hassle. No complaints. Reviewed on: 18th June 2024

Latest lowest rating:

1

Online mortgage has been inaccessible for 2.5 years! Reference number: 84261762 I have not been able to access my online mortgage for 2.5 years because of their faulty IT platforms/systems. And of course... Read more Reviewed on: 21st October 2024

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About this product

NatWest is a financial services provider offering a range of products and services. Its fixed rate mortgage will offer a set interest rate over a specific amount of time, usually between two to five years, but sometimes ten. It’s important to be confident that you understand the terms, conditions and interest rates of a mortgage. Always ask the lender or an independent advisor if you need help understanding your options.

If a fixed rate mortgage seems right for your circumstances, find out how satisfied homeowners are with NatWest’s product. Our NatWest fixed rate mortgage reviews are written by genuine borrowers with real experience of the lender and product. Gain valuable insight to make an informed decision when taking out your mortgage.

Learn why customers chose the fixed rate mortgage and how satisfied they’ve been throughout the term. Read about the application process and how supportive NatWest was throughout. Find out more about NatWest’s customer service and how well the provider solves its borrowers’ issues. All of this and more can be found in our NatWest fixed rate mortgage reviews.

If you’ve ever taken out a NatWest fixed rate mortgage, write a review on Smart Money People today. Why did you choose the lender and product and are you happy you did? What are the main pros and cons you’ve experienced with the fixed rate mortgage? Don’t forget to include whether you would recommend the lender and product to your family and friends. Share any experience you have with the customer service team. Whether good or bad, write a NatWest fixed rate mortgage review today. Together, we can help people like you make better financial decisions.

NatWest Fixed Rate Mortgage reviews (189)

Review of the NatWest, Fixed Rate Mortgage:

Horrendous experience, changed the charges midterm

We met a mortgage advisor who, amongst other things, suggested we consider a permission to let letter to fit our circumstances. She explained that this incurs a one off fee and would last the duration of our 5 year fixed term. She helped us to compare this to other options and it was, not by a great amount, the best financial option. We were also looking at other companies but with the permission to let offer Natwest was fractionally cheaper so we went with it. Less than one year into our 5 year fix we received a letter advising they were changing their permission to let and now want £120 per year to maintain it. We complained explaining that whilst we were happy to take this into consideration after the fixed term it isn't fair to fix us into a deal that they change to ask for more money from when we are already fixed in. The whole complaint process was a fiasco, they arranged appointments that when we had them they said weren't the right one so they couldn't help, they failed to contact us at arranged times and the whole process was laborious and complex. At the end they, surprise surprise, didn't uphold our complaint and want their first extra payment this month...alongside our mortgage repayment and having already paid for the letter on the first place. It's been incredibly stressful as I was heavily pregnant when having to deal with it originally and now we have a newborn and a demand for £120 that we never even signed up for. Absolutely disgusted with their service and will never go with them again. Reviewed on: 6th February 2020

Easy-peasy 1,2,3

We recently took out our first mortgage with Natwest and couldn't be happier with the service that they provided. Everything we needed to know was answered swiftly and explained to us clearly. The mobile banking app makes it really easy to view our payments, balance etc. The app is sleek in design and very user friendly. Reviewed on: 8th January 2019

Easy service

Easy banking and mortgage service Reviewed on: 25th December 2018

Thumbs up

Good service and becuse of them I have my home Reviewed on: 7th December 2018

Super easy to join and a great deal

Natwest were very accomodating in difficult circumstances and did all they could to help and speed up the process Reviewed on: 22nd November 2018

Very quick and easy

We had a change in the purchase price and the new mortgage amount was sorted in a couple of days. Would definitely recommend! Reviewed on: 11th November 2018

Awesome mortgage

Love the fact it links to my normal banking app and you can monitor your mortgage through the year. Add that to great service and good value. Reviewed on: 8th November 2018

Good product, fair rates

Easy to renew when the rate expires too. Reviewed on: 8th November 2018

Great mortgage advisor

not the cheapest rate but by far the best service we have ever received from a mortgage advisor or broker. Reviewed on: 6th November 2018

Quick

The quickest mortgage offer I’ve ever experienced Reviewed on: 5th November 2018

Woeful Incompetance

It's no wonder Natwest have 1 star on Trustpilot. I used to think that Northern Rail were the worst company I have ever used, that was until I applied for a mortgage with Natwest. Never have I known such woeful incompetence at every single stage of the mortgage process. We were delayed by over a month (and are still delayed) due to multiple instances of consultants writing down very simple pieces of information down wrongly. We paid for a home-buyer's report over a month ago and it still hasn't been done due to Natwest first getting the estate agents address wrong, then getting our address wrong, then getting our phone number wrong, then the surveyor that Natwest forced us to use cancelling on the day of the appointment! During each of these failings we were never once informed by Natwest what was going on, and we only found out when we called up ourselves. We are now at the stage where we have to call Natwest every day just to get some simple information out of them, this always takes around an hour as they take so long to answer the phone. This is no way to treat paying customers, especially those you are entering into a multi-decade relationship with. Sort it out. "You're ruining moving day for us". Reviewed on: 18th October 2018

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