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NatWest: Fixed Rate Mortgage reviews

Name: Fixed Rate Mortgage
Rating: 4.26 (189 reviews)

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4.14

Based on 189 reviews, last reviewed 21st Oct 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

71%

13%

14%

Latest highest rating:

5

Quick and easy first mortgage, then renewal was stra... Quick and easy first mortgage, then renewal was straightforward and no hassle. No complaints. Reviewed on: 18th June 2024

Latest lowest rating:

1

Online mortgage has been inaccessible for 2.5 years! Reference number: 84261762 I have not been able to access my online mortgage for 2.5 years because of their faulty IT platforms/systems. And of course... Read more Reviewed on: 21st October 2024

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About this product

NatWest is a financial services provider offering a range of products and services. Its fixed rate mortgage will offer a set interest rate over a specific amount of time, usually between two to five years, but sometimes ten. It’s important to be confident that you understand the terms, conditions and interest rates of a mortgage. Always ask the lender or an independent advisor if you need help understanding your options.

If a fixed rate mortgage seems right for your circumstances, find out how satisfied homeowners are with NatWest’s product. Our NatWest fixed rate mortgage reviews are written by genuine borrowers with real experience of the lender and product. Gain valuable insight to make an informed decision when taking out your mortgage.

Learn why customers chose the fixed rate mortgage and how satisfied they’ve been throughout the term. Read about the application process and how supportive NatWest was throughout. Find out more about NatWest’s customer service and how well the provider solves its borrowers’ issues. All of this and more can be found in our NatWest fixed rate mortgage reviews.

If you’ve ever taken out a NatWest fixed rate mortgage, write a review on Smart Money People today. Why did you choose the lender and product and are you happy you did? What are the main pros and cons you’ve experienced with the fixed rate mortgage? Don’t forget to include whether you would recommend the lender and product to your family and friends. Share any experience you have with the customer service team. Whether good or bad, write a NatWest fixed rate mortgage review today. Together, we can help people like you make better financial decisions.

NatWest Fixed Rate Mortgage reviews (189)

Review of the NatWest, Fixed Rate Mortgage:

Horrendous experience, changed the charges midterm

We met a mortgage advisor who, amongst other things, suggested we consider a permission to let letter to fit our circumstances. She explained that this incurs a one off fee and would last the duration of our 5 year fixed term. She helped us to compare this to other options and it was, not by a great amount, the best financial option. We were also looking at other companies but with the permission to let offer Natwest was fractionally cheaper so we went with it. Less than one year into our 5 year fix we received a letter advising they were changing their permission to let and now want £120 per year to maintain it. We complained explaining that whilst we were happy to take this into consideration after the fixed term it isn't fair to fix us into a deal that they change to ask for more money from when we are already fixed in. The whole complaint process was a fiasco, they arranged appointments that when we had them they said weren't the right one so they couldn't help, they failed to contact us at arranged times and the whole process was laborious and complex. At the end they, surprise surprise, didn't uphold our complaint and want their first extra payment this month...alongside our mortgage repayment and having already paid for the letter on the first place. It's been incredibly stressful as I was heavily pregnant when having to deal with it originally and now we have a newborn and a demand for £120 that we never even signed up for. Absolutely disgusted with their service and will never go with them again. Reviewed on: 6th February 2020

Great product

I had such good advice given to me by the Natwest advisor, he was very firendly and helpful. Reviewed on: 4th April 2018

Remortgage rip off

Natwest offering 1.9 pct to remortgage and 1.4 to new customers for 2 yrs fixed . Pretty much every other bank is offering 1.35 for either new or old. Government owned. Natwest is ripping off poor current customers who have poor LTV and who cannot move over to other banks whilst similarly trying to attract new business. Poor poor show. . Reviewed on: 26th February 2018

Fantastic Process from start to finish

Really quick and easy service from start to finish. Reviewed on: 4th February 2018

When no one else would.

Our bank Santander refused our mortgage based on hand written wage slips, even though the money went into same account. Natwest didn't mind the wage slips, gave me exactly what I wanted in a quick efficient manner. Reviewed on: 13th January 2018

Great for first time buyers

I had no issue being given a mortgage with Natwest as a first time buyer. My income fluctuates as I receive commission on top of a basic wage but this was taken into account, which many banks did not, so I was able to borrow enough to get me on the ladder! Reviewed on: 8th November 2017

EXCELLENT

Natwest were great when we brought our first house, very helpful, warm and friendly. I would highly recommend this bank! Reviewed on: 6th November 2017

Competitive and easy application process

Great simple process - surprising for a large bank. Reviewed on: 30th June 2017

Great customer service

Fantastic helpful staff who provide accurate helpful information regarding mortgage options. Very helpful throughout the process. Reviewed on: 29th June 2017

Obvious

NatWest were predictable and obvious when I took out my remortgage with them. Nothing hidden everything as I thought it would be. Well done!! Reviewed on: 22nd June 2017

Brilliant experience from start to finish

When we decided to buy our first house, the first place we went to was our bank. Natwest were incredibly knowledgable about the different mortgage options available to us. It was clear, concise & I never once felt bombarded or "blinded with science" Once we'd signed on the dotted line as it were, the process was extremely easy & everything went through really quickly. All in all, we've been really happy with the experience we've had & wouldn't hesitate recommending them to anyone. Reviewed on: 7th June 2017

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