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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1231 reviews)

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4.76

Based on 1,231 reviews, last reviewed 30th Nov 2024

5% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

I didn’t have any issues at all. I didn’t have any issues at all. When I needed to call it was dealt with promptly. The welcome hamper was a nice surprise. Reviewed on: 30th November 2024

Latest lowest rating:

1

I made an overpayment on 22nd August . I made an overpayment on 22nd August . I received a written letter in the post on 7th September , (dated 2nd September ) with details of my balance an... Read more Reviewed on: 7th September 2024

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Newbury Building Society Mortgages reviews (1231)

Review of the Newbury Building Society, Mortgages:

Very helpful staff.

Very helpful staff. Great communication. Able to speak to people easily. Assisted throughout the process. Provided us with a product that works for us. Reviewed on: 8th November 2024

Reply from Newbury Building Society Hi Karen, we appreciate the time taken to leave us a review, thank you. Response date: 11th November 2024

Excellent customer service.

Excellent customer service. Prompt and efficient. Reviewed on: 24th May 2024

Reply from Newbury Building Society Hi, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 28th May 2024

Arranged a bridging loan quite quickly and without i...

Arranged a bridging loan quite quickly and without involving a broker (or broker's fee!) Reviewed on: 21st May 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd May 2024

All very efficient and easily dealt with.

All very efficient and easily dealt with. I had expected a better rate on the mortgage as I have been with you for many years and there is so little remaining to pay but that will just serve as an incentive to pay off the balance even faster. Reviewed on: 21st May 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd May 2024

Renew mortgage conditions

It was a great & excellent experience dealing with a Mortgage Adviser from Newbury Building Society. Help myself on order to decided better rate in order to save interest on our mortgage. Reviewed on: 20th May 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th May 2024

The underwriters understood the ability of people ag...

The underwriters understood the ability of people age 70 who are still in business to afford and fulfil their repayment liability . in simple terms common sense in granting a mortgage for upto the age of 89. Reviewed on: 20th May 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th May 2024

Eve was fantastic!

Eve was fantastic! I really appreciated how she listened to my request and offered me the best option for me. She was patient and friendly and really explained the technical terms to me. I normally dread these sorts of things but I came away feeling confident and with a smile on my face. Reviewed on: 19th May 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Eve, who will be so pleased to hear them. Response date: 20th May 2024

Great communicators, clear and concise

I was very impressed with the frequency and clarity of communication of the various people involved in the steps along the way. Also, the flexibility of staff in arranging the in-person discussions to accommodate my schedule. Reviewed on: 17th May 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it! Response date: 17th May 2024

was able to redeem mortgage early- all very smooth a...

was able to redeem mortgage early- all very smooth and efficient Reviewed on: 17th May 2024

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Response date: 17th May 2024

Eve McDowell

I would like to call out Eve McDowell who provided me with what I can only describe as the best banking experience I have ever had. And I work in a bank so I know what it is like! She is polite, professional, responsive and courteous and should be recognised at the highest level of your institution. Because of Eve, the Newbury has me for life. Rgds, Ben Taylor Reviewed on: 16th May 2024

Reply from Newbury Building Society Hi Ben, thank you so much for taking the time to leave feedback for Eve - we agree! I will share with Eve and her line managers - we also share internally and have feedback stars, so thank you, your kind words will be very much appreciated. Emma Response date: 16th May 2024

Professional and customer-focused

Newbury provided us a professional and customer-focused service for the mortgage we had with them. It was easy to speak with them and their information has always been clear and helpful. Reviewed on: 15th May 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 15th May 2024

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