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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (1402 reviews)

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4.85

Based on 1,402 reviews, last reviewed 28th Jul 2026

24% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Always excellent communication. Always excellent communication. The products were clearly explained and the team make you feel at ease enabling you to make appropriate decisions. Reviewed on: 28th July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1402)

Pleasant experience

Very prompt professional responses, fairly plain sailing. There were a few hurdles to jump over and loops to go through but we got there in the end and I got my mortgage accepted! Reviewed on: 20th December 2019

Reply from Newbury Building Society Hi, thank you for taking the time to provide feedback, it's much appreciated and congrats on the mortgage! Response date: 20th December 2019

Friendly people, great rates!

We were looking for a RIO mortgage after our existing lender wouldn't extend our term after my early retirement (I sold my company). On our initial call with Eve McDowell, one of your Mortgage Advisers, we failed the strict RIO affordability checks (my state pension hasn't started yet) but Eve was quick to suggest a standard mortgage at a great rate. Eve kept us informed by email during the application process and helped answer any questions. We completed the remortgage in about six weeks and are now very happy Newbury customers. Thanks to Eve and the team for making this a very pleasant experience. Reviewed on: 20th December 2019

Reply from Newbury Building Society Hi Ced, thank you for taking the time to send feedback, we will be sure to share your comments with Eve, who will be so pleased to read them. Many thanks again, it's much appreciated. Response date: 20th December 2019

Fantastic

Received fantastic service, very happy! Reviewed on: 17th December 2019

Reply from Newbury Building Society Hi Bryher, thank you for taking the time to leave feedback, it's much appreciated! Response date: 18th December 2019

Simple and easy process to change to a new mortgage product.

I was coming to the end of my fixed term mortgage deal and wanted to arrange a new deal. I arranged a telephone interview to discuss options which took place at the allocated time and during the interview we went through my options. After making a decision all the paperwork was sent through as promised and the time taken to arrange was minimal with support easily accessible when required. Reviewed on: 17th December 2019

Reply from Newbury Building Society Hi Adrian, thank you for taking the time to leave feedback. It's great to hear that your experience was straightforward and hassle free. Response date: 18th December 2019

Great Customer Service

Good Customer service but rates are not the best in industry Reviewed on: 13th December 2019

Reply from Newbury Building Society Hi, thank you for your feedback, it's much appreciated. Response date: 16th December 2019

VERY VERY LIKELY

GOOD MORGTAGE PROVIDER WITH EASY TO UNDERSTAND COMMUNICATIONS Reviewed on: 9th December 2019

Reply from Newbury Building Society Hi William, thank you for taking the time to leave feedback for us. It's much appreciated. Response date: 9th December 2019

Excellent and friendly service.

The whole experience of applying for a mortgage, which can be stressful, was made so much more pleasant by the assistance of the mortgage advisor. Reviewed on: 7th December 2019

Reply from Newbury Building Society Hi Patrick, thank you for taking the time to leave feedback. We are so pleased to hear when we have made the process easier. Response date: 9th December 2019

Not Just Box Ticking

Unlike a lot of lenders who have a tick box system Newbury Building Society look beyond this and treat each case individually. It certainly worked for my ‘not normal’ circumstances. Can’t thank Newbury Building Society enough. Reviewed on: 29th November 2019

Reply from Newbury Building Society Hi Angie, thank you for taking the time to leave feedback, it's very much appreciated. It's great to hear when we have been able to help. Response date: 2nd December 2019

The stress of a new build

They have never failed to be friendly, helpful and efficient during what has been a very stressful period of our lives Reviewed on: 29th November 2019

Reply from Newbury Building Society Hi Lindsey, thank you for taking the time to leave feedback for us. We are so pleased to hear that we helped make the stressful times a little less so. Response date: 29th November 2019

Excellent personal service.

I have been with NBS for many years, and they have always been responsive and helpful with their communication. Reviewed on: 29th November 2019

Reply from Newbury Building Society Hi Nigel, Thank you for taking the time to leave feedback for us. It's always rewarding to hear positive feedback on our service. Thank you Response date: 29th November 2019

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