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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1294 reviews)

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4.77

Based on 1,294 reviews, last reviewed 19th Jun 2025

27% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very insightful and helpful Very insightful and helpful in providing multiple options to choose the best option for my mortgage Reviewed on: 19th June 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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Newbury Building Society Mortgages reviews (1294)

Excellent service

My husband and I have a somewhat unusual financial situation because of our employment and so we struggled to find a mortgage provider that would be willing to lend to us despite our savings and good financial history . We came across Newbury Building Society as they were offering mortgages to those who were applying for Help To Buy Wales and right from the start they were incredibly helpful, reassuring and knowledgable. We had contact with more than one branch of Newbury building society and each team dealt with us with great professionalism and kindness. Obviously we were over the moon when we received approval for our requested mortgage amount but regardless it was a very positive experience. Reviewed on: 21st June 2019

Reply from Newbury Building Society Hi Victoria, many thanks for taking the time to leave feedback for us. We are so pleased to hear your experience was so positive, and congratulations on your house purchase! Response date: 21st June 2019

Very easy to deal with

Newbury Buliding Society were very easy to deal with and made the whole process run smoothly Reviewed on: 21st June 2019

Reply from Newbury Building Society Thanks for taking the time to leave feedback, we are pleased to hear it was a hassle free experience. Response date: 21st June 2019

Straight forward

Generally I've found Newbury to be upfront and straight forward in their dealings. I've had 4 mortgages with them Reviewed on: 17th June 2019

Reply from Newbury Building Society Hi John, thank you for taking the time to leave us feedback. Response date: 18th June 2019

Finished paying my Mortgage

Despite not taking the redemption fee with my final monthly payment by direct debit, thus requiring me to pay this by cheque, I found the whole mortgage process quite satisfactory and straightforward. What was a particular unexpected surprise was the complimentary gift I received a few day later as congratulations on finishing my mortgage. Amazing. Reviewed on: 11th June 2019

Reply from Newbury Building Society Thank you for taking the time to leave this feedback on your recent experience. We are pleased the gift arrived to congratulate you in a timely fashion! We will share your feedback on payment of the redemption fee, to see if this can be improved. Thanks again and we hope you enjoy/ed the gift! Response date: 13th June 2019

Excellent!

With all the hiccups buying a new build with delays etc. Newbury eased the stress with their speedy reassurances with my offer - I can’t recommend them enough Reviewed on: 3rd June 2019

Reply from Newbury Building Society Thank you Nina, we are pleased to hear that you got through the process of purchasing your new build home! We hope you're now happily settled in! Response date: 4th June 2019

Great Experience

I was very pleased with the level of service I received from Newbury. Very customer focused team. Reviewed on: 8th May 2019

Reply from Newbury Building Society Thank you for taking the time to leave feedback on your experience, it's great to read, and glad we have been of help. Response date: 9th May 2019

Mortgage made easy

During my mortgage process NBS made everything effortless. I was given a choice of offer and they really helped me during the process to make all looks effortless. This is best experience of my life Reviewed on: 6th April 2019

Reply from Newbury Building Society Thank you for taking the time to leave a review for us Peter. So pleased to read your experience was so positive. Response date: 8th April 2019

Excellent Mortgage Experience

We employed the services of a mortgage broker who recommended Newbury Building Society whom we had not previously heard of. Newbury came up with a very good and competitive mortgage offer and also provided us with the loan amout we needed. The overall experience from beginning to end was excellent. We would highly recommend Newbury Building Society. Reviewed on: 29th March 2019

Reply from Newbury Building Society Thank you for leaving this feedback Gary. It's always great to hear of positive experiences. Our colleagues will be so pleased to see this. Thank you and welcome to Newbury Building Society as a member! Response date: 1st April 2019

Very fast and efficient service

Throughout the mortgage application I have found the staff at Newbury building society to be very helpful and friendly. They have explained the process to me and the various pros and cons of the different products. I would recommend it to anyone who wants a more personal feel to the mortgage applications. Reviewed on: 28th March 2019

Reply from Newbury Building Society Hi Chinedu, thank you so much for taking the time to leave feedback on your experience with us. It's great to be able to share this with our colleagues that assisted you. We are pleased to welcome you as a member. Response date: 1st April 2019

Excellent service

Excellent & efficient service. We found the application process quick & on the whole stress free. The hamper on completion was a lovely touch! Thank you! Reviewed on: 19th March 2019

Reply from Newbury Building Society You're very welcome! Happy new home! Response date: 20th March 2019

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Newbury Building Society: Mortgages reviews

27% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1294)

Excellent service

Very easy to deal with

Straight forward

Finished paying my Mortgage

Excellent!

Great Experience

Mortgage made easy

Excellent Mortgage Experience

Very fast and efficient service

Excellent service

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Savings

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