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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (1420 reviews)

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4.83

Based on 1,420 reviews, last reviewed 22nd Sep 2026

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Excellent from Start to Finish - Newbury BS Fantastic As a whole of market Mortgage Adviser/IFA it was an absolute pleasure from start to finish. The team were able to confirm that my client would be suit... Read more Reviewed on: 22nd September 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1420)

Although handled through a broker, feedback very satisfactory.

Very impressed with the speedy response to some minor queries, and the friendly efficient manner when phoning the customer support team. Also absolutely delighted with the Home Survival Box, which I thought was a lovely and very personal touch. Thank you, Newbury, for that! Much appreciated!! Reviewed on: 27th February 2020

Reply from Newbury Building Society Hi Lever, thank you for taking the time to leave feedback for us. It's much appreciated and we are so pleased you liked the box! Happy new home! Response date: 28th February 2020

Good Mortgage offer and was easy to apply

The experience was swift and easy. i received a good offer for the type of mortgage i took. Once settled, i will look more into what Newbury Building society has to offer. Reviewed on: 25th February 2020

Reply from Newbury Building Society Hi Chris, thank you for your kind words. We look forward to assisting you in the future. All the best. Response date: 26th February 2020

Beyond helpful

I was scared about how to deal with my mortgage, and expected to come in for a formal meeting. I was delighted to be offered a telephone interview, Kayleigh completely understood my situation, and was very helpful offering a solution and explaining what I had to do. All was rearranged with no problems. I don't know why I worried, Newbury Building Society has always found a way to help me since I first enquired about a mortgage 24 years ago. Thank you. Reviewed on: 22nd February 2020

Reply from Newbury Building Society Hi Dawn, thank you for your kind words and for taking the time to leave feedback. We will share your comments with Kayleigh, who will be so pleased to know this. Thanks again, it's much appreciated. Response date: 24th February 2020

professional, accessible and efficient service

Easy to get hold of someone knowledgeable to talk to, kept promises with timings and managed expectations efficiently. Friendly, personal service and no hard sell on other NBS 'products' was appreciated Reviewed on: 22nd February 2020

Reply from Newbury Building Society Hi Ollie, thank you for taking the time to leave feedback, it's much appreciated. Its always good to hear service has been straightforward and helpful. Response date: 24th February 2020

Justine the superstar

I told Justine to make sure she is still there in 3 years time when we renew again, as she is a credit to your company and a fantastic help to our family! She managed to make the process of renewing easy, despite my 2 year old chatting in the background for most of the call! It's our first mortgage so always scary but Justine made it feel like a walk in the park! You have kept a customer because your company genuinely seems to care. She even delayed the renewal to get us on a better deal that wasn't released at the time, so top marks all round. One happy family here! Reviewed on: 21st February 2020

Reply from Newbury Building Society Hi, thank you so much for taking the time to leave feedback, I know Justine will be thrilled to hear this. It's always great to hear that the mortgage process has been made stress free and straightforward. Congratulations on your new home and we also hope Justine will still be here in three years! Response date: 21st February 2020

Efficient and friendly service

Good not having to go through a telephone gateway system. Good 'old fashioned' service! Reviewed on: 14th February 2020

Reply from Newbury Building Society Hi George, thank you for taking time to leave feedback for us. It's lovely to hear that the service we provide is appreciated! Many thanks Response date: 14th February 2020

A very good traditional mutual building society

We are in our 70s and had difficulty extending our mortgage for another ten years with our existing lender. Of all the mortgage providers Newbury offered the best deal by far for our age group. In addition the service provided by the underwriting team was informative, professional and friendly. Regular visits to the branch in Newbury ( a beautiful old town with superb setting on the Kennet and Avon canal are an unexpected bonus. Reviewed on: 9th February 2020

Reply from Newbury Building Society Hi Jeff, thank you for taking the time to leave feedback it's much appreciated. It's always great to hear we have been able to help. Response date: 10th February 2020

Mortgage overpayment

Popped into branch to make an overpayment. Swift and smooth transaction and new mortgage documents received within two days. Reviewed on: 8th February 2020

Reply from Newbury Building Society Hi Daniel, many thanks for taking the time to leave feedback, it's much appreciated. Response date: 10th February 2020

Great Customer Care

Great customer service and friendly service. Only took a few stars off due to there being a fee of £20 for any extra copies of a redemption statement, whereas other high street lenders don't always charge. Other than that, very happy. Reviewed on: 7th February 2020

Reply from Newbury Building Society Hi James, thank you for taking the time to leave feedback. We will share your comments with our colleagues regarding the fee. Many thanks Response date: 10th February 2020

First time buyer

Very smooth, quick and easy transaction, from applying to completion, with the help of our mortgage broker. Reviewed on: 31st January 2020

Reply from Newbury Building Society Hi Hayley, thank you for taking the time to leave feedback, its much appreciated. Congratulations on your new home! Response date: 3rd February 2020

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