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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (1402 reviews)

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4.85

Based on 1,402 reviews, last reviewed 28th Jul 2026

24% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Always excellent communication. Always excellent communication. The products were clearly explained and the team make you feel at ease enabling you to make appropriate decisions. Reviewed on: 28th July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1402)

Great Customer Care

Great customer service and friendly service. Only took a few stars off due to there being a fee of £20 for any extra copies of a redemption statement, whereas other high street lenders don't always charge. Other than that, very happy. Reviewed on: 7th February 2020

Reply from Newbury Building Society Hi James, thank you for taking the time to leave feedback. We will share your comments with our colleagues regarding the fee. Many thanks Response date: 10th February 2020

First time buyer

Very smooth, quick and easy transaction, from applying to completion, with the help of our mortgage broker. Reviewed on: 31st January 2020

Reply from Newbury Building Society Hi Hayley, thank you for taking the time to leave feedback, its much appreciated. Congratulations on your new home! Response date: 3rd February 2020

Moving away from mortgage with NBS

Our mortgages has been with the newbury building society for the last 3 years. Unfortunately, we found a more competitive rate elsewhere for our remortgage,. There were a number of hitches moving our mortgaged and with the conveyancing (none due to the newbury) and the staff at NBS were enormously helpful, and were paramount to getting it finally over the line. I can't fault the service we have received in the last 3 years, and if it wasn't for the more competitive rate, we definitely wouldn't have moved! Reviewed on: 24th January 2020

Reply from Newbury Building Society Hi Lucy, thank you for taking the time to leave feedback, it's much appreciated and we hope to welcome you again in the future. Response date: 27th January 2020

Newbury Building Society

Very friendly personal service everytime. You are always a person and not a number. Reviewed on: 24th January 2020

Mortgage application

Newbury were extremely helpful and professional in arranging a mortgage. They were cognisant of my particular financial and employment circumstances which had led other financial institutions - including HSBC my bank for 40 years - to reject my mortgage application. Reviewed on: 24th January 2020

Reply from Newbury Building Society Hi Nick, thank you for taking the time to leave feedback for us, it's much appreciated. Response date: 24th January 2020

Helpful

The lady was helpful and not pushy, she discussed our options and left us to think about the change before committing. Reviewed on: 18th January 2020

Reply from Newbury Building Society Hi Gemma, thank you for taking the time to leave feedback. It's much appreciated. Response date: 20th January 2020

Very thorough, responsive and helpful through the process.

Arranged via a broker who liased with NBS. When dealing personally with NBS I found the people to be very helpful, friendly and professional. NBS made every effort to ensure the deadline for remortgage was achieved. Many thanks Reviewed on: 18th January 2020

Reply from Newbury Building Society Hi David, thank you for taking the time to leave feedback, it's much appreciated and we are pleased to hear your experience has been so positive. Response date: 20th January 2020

Nice people, poor processes

Good initial support and advice followed by slow, bureaucratic and painful financial decision making. Just glad they didn't opt to take the kidney, lung and urine samples I was beginning to expect. Reviewed on: 17th January 2020

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we are sorry to hear that you found the process painful. Can we ask someone to contact you to discuss what happened? Response date: 17th January 2020

Excellent

From start to finish our mortgage experience with the Newbury has been a positive one. I would definitely recommend them as a lender. Reviewed on: 13th January 2020

Always the most helpful

We have been with Newbury since we had our first mortgage 15 years ago. Every time we need to remortgage, they offer us a completely brilliant and super competitive remortgage, so we’ve never changed. This time they’ve helped us port our mortgage over to a new property - zero hassle and one hundred percent helpfulness. Particular thanks to Kate who always guides us through our mortgage queries. Reviewed on: 12th January 2020

Reply from Newbury Building Society Hi Gemma, thank you for taking the time to leave feedback for us. It's always so rewarding to hear that we have helped our members and that the transactions have been straight forward and hassle free. We will be sure to share your comments with Kate, who will be so pleased to hear them. Response date: 13th January 2020

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