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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1294 reviews)

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4.77

Based on 1,294 reviews, last reviewed 19th Jun 2025

33% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very insightful and helpful Very insightful and helpful in providing multiple options to choose the best option for my mortgage Reviewed on: 19th June 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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Review Newbury Building Society: Mortgages now

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Newbury Building Society Mortgages reviews (1294)

Great Service

Pain free process with great service Reviewed on: 3rd August 2019

Reply from Newbury Building Society Hi Steve, thanks for taking the time to leave us feedback. Pleased to hear your experience was straight forward. Response date: 5th August 2019

Always an excellent and professional service

I have been a customer for 10 years now. You get to speak to a human being and not just a computer. Reviewed on: 3rd August 2019

Reply from Newbury Building Society Hi Lesley, thanks for taking the time to leave us feedback, it's much appreciated! Response date: 5th August 2019

Set Build Mortgage

Luke Pummell and his Newbury Building society team were simply outstanding. Clear, concise and conscientious communications throughout my dealings with them made a perceived difficult process easy and efficient. Highly focused on my needs, particularly deadlines to start the build, we’re met in well in advance advance where others said they couldn’t do it. When I had a legal issue Luke stepped in, reassured and proposed a new solicitor who resolved the matter quickly and efficiently. I would happily and strongly recommend Luke and the Newbury Building society to any self builder or small developer looking for finance. Thanks you. Reviewed on: 2nd August 2019

Reply from Newbury Building Society Hi Jim, Thank you for taking the time to provide feedback. I am sure Luke and his team will be thrilled to hear this, and we are all so pleased to hear your self-build project went so smoothly. Congratulations on your build! Response date: 2nd August 2019

Very Good

Good experience , very Patient, fast process Reviewed on: 2nd August 2019

Reply from Newbury Building Society Hi Antonio, Thank you for taking the time to provide a review. We are pleased to hear it was a stress free experience! Response date: 2nd August 2019

Discharge of mortgage

After having mortgages with Newbury Building Society for over 42 years, we have finally paid your last payment. We would like to thank NBS for their service and help over the years, and would recommend NBS to any new customer Geoff and Pam Reviewed on: 28th July 2019

Reply from Newbury Building Society You are most welcome! Thank you for taking the time to leave feedback for us. Response date: 30th July 2019

Saved me money and fast too

My current discount mortgage deal was coming to an end in a couple of months. Offered me a new, cheaper deal, and brought it in to effect straight away. Whole process only took 20 minutes over the phone. Fantastic service, great value product Reviewed on: 26th July 2019

Reply from Newbury Building Society Thank you for your feedback Robin. We're delighted your experience was a positive one! Response date: 30th July 2019

Great service, easy to deal with.

As always, it's easy to deal with the Newbury Building Society. All the staff that we dealt with were friendly, professional and make the whole transaction swift and easy. Reviewed on: 26th July 2019

Reply from Newbury Building Society Thank you for taking the time to leave us feedback, Malcolm. So pleased to hear you experienced a smooth process. Response date: 26th July 2019

Very efficient and speedy process

Your advisor, Rose, could not have been more helpful. Indeed, all staff we spoke to were approachable. The mortgage was granted far more quickly than I expected. Well done, Newbury Building Society! Reviewed on: 19th July 2019

Reply from Newbury Building Society Hi Peter and Jillian, thank you for taking the time to leave feedback, we will pass your comments to Rose and the team, who will be thrilled to hear them. It's always lovely to hear the process has been smooth and efficient. Response date: 22nd July 2019

Excellent service, hassle free and stress free. Very satisfied!

I would say Newbury Building Society are the easiset ones on the market to deal with. You are extremely supportive and helpful! It was so easy to get a mortgage with you! I would definetely recommend my friends to avoid dealing with financial advisors and go straight to you! Reviewed on: 17th July 2019

Reply from Newbury Building Society Thank you Art! Thank you for taking the time to leave feedback for us, its always rewarding for us to hear that we have made the process straightforward and stress free. If you do successfully recommend a friend, do let us know! Response date: 18th July 2019

Extremely efficient

The fastest and easiest application for a mortgage i have ever known. Why can’t all mortgage lenders be as easy to deal with. Hope future relations are as good. 1st glass Reviewed on: 12th July 2019

Reply from Newbury Building Society Hi Sue, so pleased to hear your experience was so straightforward. Thank you for taking the time to leave feedback. Response date: 15th July 2019

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Newbury Building Society: Mortgages reviews

33% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1294)

Great Service

Always an excellent and professional service

Set Build Mortgage

Very Good

Discharge of mortgage

Saved me money and fast too

Great service, easy to deal with.

Very efficient and speedy process

Excellent service, hassle free and stress free. Very satisfied!

Extremely efficient

Review Newbury Building Society: Mortgages now

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