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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (1420 reviews)

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4.83

Based on 1,420 reviews, last reviewed 22nd Sep 2026

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Excellent from Start to Finish - Newbury BS Fantastic As a whole of market Mortgage Adviser/IFA it was an absolute pleasure from start to finish. The team were able to confirm that my client would be suit... Read more Reviewed on: 22nd September 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1420)

A Very Personal Service

I have recently re-mortgaged with Newbury. The negotiation and execution was very efficient, flexible and personal. I am very pleased with the final result and feel I have become a member of the 'Newbury Family'. I look forward to a good relationship in the future. Reviewed on: 3rd April 2020

Reply from Newbury Building Society Hi Mike, Welcome to the Newbury! Thank you very much for taking the time to leave feedback, it is really appreciated by us all. We will l share your comments with teams who helped you - it really does help to hear when their actions have provided a great service to our members. Response date: 3rd April 2020

Excellent

Very helpful informative, excellent customer service by Eve McDowell fantastic service definitely recommend Newbury building society Reviewed on: 27th March 2020

Reply from Newbury Building Society Hi Antony, thank you for taking the time to leave feedback , it's much appreciated! We will share your comments with Eve , who will be thrilled to hear them! Thanks again. Response date: 27th March 2020

Superb personal service

We wanted to repay a lump sum off our mortgage. Due to fear of scams we transferred some of the amount and then were able to check with mortgage adviser that amount had arrived with them. We were then able to transfer remainder with confidence and had acknowledgement of that payment from the adviser. Reviewed on: 27th March 2020

Reply from Newbury Building Society Hi Jacqui, thank you for taking the time to leave feedback for us, we really appreciate it. Response date: 27th March 2020

Friendly - speedy and good value. Super!

As our "deal" was coming to an end we got in tocuh and booked an appointment. We found a date to go in very quick and quickly reviewed the best way forward. The paperwork was light and quick and the decision very fast. Very happy with the new mortgage. Reviewed on: 27th March 2020

Reply from Newbury Building Society Hi, thank you very much for taking the time to leave feedback for us, it's much appreciated. It's lovely to hear the service you received was smooth and efficient. Response date: 27th March 2020

Always receive good customer service.

I have always received good customer service with Newbury Building Society and they are quick and efficient at resolving an issues when I contact them. Only marked them down one star for this review as most recent contact with them there was lots of crossed wires and a lack of clear communication between them and housing association regarding remortgaging my shared ownership property. Reviewed on: 25th March 2020

Reply from Newbury Building Society Thank you, Ali, for taking the time to provide feedback. It's important for us to hear when our service has not met the high standards we have set ourselves. We will share your comments with our colleagues and hope that your matter is now settled. Thanks again for letting us know. Response date: 25th March 2020

Re arranging to interest only

Very helpful staff at every stage. process was painless and completed efficiently. Reviewed on: 23rd March 2020

Reply from Newbury Building Society Thank you for taking the time to leave feedback for us. It's much appreciated. Response date: 23rd March 2020

A bit disorganized

Constantly lost files and delays all round but got there in the end. Just not pro-active as other lenders but hey ho at least it is all done now and pleased with the result Reviewed on: 22nd March 2020

Reply from Newbury Building Society Hi Abbas, thank you for your feedback, we are sorry to hear that you feel the service was not smooth, we will have a look at the issues and learn where we can improve on this. Thanks for taking the time to let us know. Response date: 23rd March 2020

Very helpful staff.

The staff were outstanding and if I didn’t under something the help me and explained clearly with zero jargon. An excellent experience fir a first time mortgage buyer. Thank you. Reviewed on: 21st March 2020

Reply from Newbury Building Society Hi Julie, thank you for taking the time to leave feedback for us, its much appreciated and lovely to hear the service you received was so efficient and straightforward. Response date: 23rd March 2020

Good service without any issues

From first meetings and through the end to end process things went to plan and the required time frame, with minimal interaction , like a well oiled machine. Reviewed on: 13th March 2020

Reply from Newbury Building Society Hi Rod, thank you for taking the time to leave feedback. It is much appreciated. Response date: 16th March 2020

Stressful

I was given a target date which we missed and had an unexpected bill which I didn't account for which I was made aware of after I handed over my deposit. I was charged an extra £345 for a problem that was not my fault Reviewed on: 10th March 2020

Reply from Newbury Building Society Hi Robert, we are sorry to hear this, would it be possible to contact you to discuss as we would like to understand your situation better? Many thanks Please email us on marketing @newbury.co.uk and we will be in touch. Response date: 11th March 2020

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