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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1294 reviews)

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4.77

Based on 1,294 reviews, last reviewed 19th Jun 2025

33% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very insightful and helpful Very insightful and helpful in providing multiple options to choose the best option for my mortgage Reviewed on: 19th June 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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Newbury Building Society Mortgages reviews (1294)

Perfect Customer Service

With the help of a local Mortgage advisory, Steven Douglas, Newbury Building Society was top of the list and Steve could not recommend them enough. Due to our personal circumstances, we needed a lender that would actually look at our application and not a computer to say yes or no, and this is exactly what we got. A friendly and understanding professional reviewing our application and accepting us with a quick follow up call to discuss some of the financial issues in the past. We are now the very proud owners of our first home on a shared ownership with our mortgage provided by Newbury BS. Within the first day of being in our new house, we received an amazing gift box. Not a little token box either, a proper box full of goodies including a cafetière, coffee, tea, biscuits LOADS of gift vouchers and discount codes for Weyfair and similar, wine and beer vouchers. Could not be happier!!! Reviewed on: 22nd August 2019

Reply from Newbury Building Society Hi Jack, thank you for taking the time to provide feedback, it's greatly appreciated. Congratulations on becoming home-owners! So pleased you enjoyed the welcome gift as well :-) Response date: 23rd August 2019

Mortgage

Excellent service and communication from start to finish Reviewed on: 21st August 2019

Reply from Newbury Building Society Hi Jason, thank you for taking the time to leave feedback, and congratulations on your new mortgage! Response date: 22nd August 2019

such a professional service and they just understand people who run their own companies.

As the owner of a small company, I get very negative experiences from the high street banks and societies. I am all right if I have 3 months pay slips and a contract with a 90 notice period. So different if you run a 10+ year old business. you are not really wanted and the offers are laughable. The staff have no comprehension of the company ownership world and that included the bank where my company account is and my personal account has been for 30+ years! NBS was os different. The team understand the world of owning your business and its finances and how this can impact a mortgage assessment. Reviewed on: 21st August 2019

Reply from Newbury Building Society Hi, Thank you for taking the time to leave feedback. We are so pleased to read that your experience with us has been positive. We agree, being self-employed should not prevent you from obtaining a mortgage. Response date: 22nd August 2019

Great rates and esy transaction

Had no problems with newbury everything went smoothly - first time buyer Reviewed on: 16th August 2019

Reply from Newbury Building Society Hi Jake, congratulations on buying your home! Thanks for taking the time to leave feedback for us. Response date: 16th August 2019

So easy to contact really friendly and personable, can't do rough to help.

Incredibly helpful and easy to talk to. I couldn't of wished for better customer care and service. Reviewed on: 16th August 2019

Reply from Newbury Building Society Hi Gill, thank you for taking the time to leave us feedback, it's much appreciated - so lovely to hear when our customers have had a positive experience :-) Response date: 16th August 2019

Really helpful

Really helpful customer service, explained everything to us and ensured we understood everything. Quick and easy to do over the phone. Reviewed on: 16th August 2019

Reply from Newbury Building Society Hi Kirsty, thank you for taking the time to leave feedback - it's much appreciated! Response date: 16th August 2019

Absolutely superb!

The NBS were amazing to deal with, so helpful and the whole experience was seamless! I would highly recommend! Reviewed on: 13th August 2019

Reply from Newbury Building Society Hi Tommy, Thank you for taking the time to leave feedback, we are so pleased to hear your experience was good! Response date: 14th August 2019

Refreshingly straightforward!

After several stressful experiences with my original lender and others it was a great relief to be told that NBS were able to provide me with an appropriate solution for my re-mortgage. The entire operation was completely painless due to the uncomplicated application process and the considerate, informal manner employed by your advisor, Angela. Reviewed on: 12th August 2019

Reply from Newbury Building Society Hi Roger, many thanks for taking the time to leave feedback. It's much appreciated and we will be sure to let Angela know your comments. Response date: 13th August 2019

Good product

Very good product for older borrowers ie over 70. Interest only Loan - 19 year term - 5 year fixed rate. Best product on the market for this age group. Reviewed on: 10th August 2019

Reply from Newbury Building Society Hi Josephine, many thanks for taking the time to leave us feedback. It's much appreciated. Response date: 13th August 2019

Very straight forward

Applying for my mortgage was simple, uncomplicated and stress free with Newbury. Would recommend! Reviewed on: 9th August 2019

Reply from Newbury Building Society Thank you for taking the time to leave us feedback, pleased to read that the process was stress-free! Response date: 13th August 2019

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