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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1294 reviews)

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4.77

Based on 1,294 reviews, last reviewed 19th Jun 2025

33% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very insightful and helpful Very insightful and helpful in providing multiple options to choose the best option for my mortgage Reviewed on: 19th June 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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Newbury Building Society Mortgages reviews (1294)

Excellent, clear service

Letter nice and early to advise product ends. Phone call interview, everything covered and explained clearly. Paperwork through nice and quick. All very straightforward, very happy Reviewed on: 6th September 2019

Reply from Newbury Building Society Hi Lynda, thank you for taking the time to leave feedback for us, pleased to hear when the service we provide has been straightforward and stress free. Response date: 6th September 2019

New fixed rate

Quick efficient and friendly service Reviewed on: 6th September 2019

Reply from Newbury Building Society Hi Tracey, thank you for leaving feedback, it's much appreciated! Response date: 6th September 2019

Part rent part buy mortgage

You were a great in my achieving something I have been working towards for a long time and if is very much appreciated. Reviewed on: 6th September 2019

Reply from Newbury Building Society Hi Alison, thank you for taking the time to leave feedback, it's much appreciated. Congratulations on achieving home ownership! Response date: 6th September 2019

Fast responses and understanding

Last year I suffered some medical issues and so was on sick pay for a long time. They didn’t pry and simply asked why my earnings were lower than expected and after receiving a simple explanation were very understanding and continued with the explanation. They worked very well and were very responsive. They also sent a lovely hamper as a moving in gift which was a lovely touch. Reviewed on: 4th September 2019

Reply from Newbury Building Society Hi Emilia, thank you for taking the time to leave feedback, it's much appreciated. Congratulations on your new home! Response date: 4th September 2019

Excellent

Helpful and Great service if they had a place where i live i would transfer all me business to this building society Reviewed on: 3rd September 2019

Reply from Newbury Building Society Hi Anita, thank you for taking the time to leave feedback for us, it's much appreciated. Response date: 3rd September 2019

excellent service

The survey went well, the communication with us was good, the interest repayments are competitive, the legal process was excellent. Everything happened to time. The agent who found you was very helpful Reviewed on: 30th August 2019

Reply from Newbury Building Society Hi Keith, thank you for taking the time to leave feedback, it's much appreciated. Response date: 30th August 2019

Mortgages do get paid in the end!

Growing old isn't all bad. Now paid off the last of our Newbury Building Society mortgages after several properties and many years. In the beginning they trusted me with a loan when others wouldn't. They were always good to me and I always made every payment. Kind of works in the long term - and we both did OK. Bad luck Halifax - you missed out. Reviewed on: 30th August 2019

Reply from Newbury Building Society Hi Richard, thank you for taking the time to leave feedback and congratulations on having made your final mortgage payment! Thank you for your custom over many years and hope you enjoy being mortgage free! Response date: 30th August 2019

Mortgage

Our experience with Newbury Building Society has been great from start to finish. Buying a house is always a stressful experience and throw in a wedding on top then you’ve got two of the most stressful situations (albeit happy) to go through at the same time! Having a seamless experience with the mortgage meant we could focus on planning our wedding and our future together, knowing our plans for our house were quietly coming together behind the scenes Reviewed on: 27th August 2019

Reply from Newbury Building Society Hi Mrs G, thank you for taking the time to provide feedback, it's very much appreciated. Congratulations on your wedding and your new home! We are glad the hassle free mortgage experience meant you could spend more time on your wedding! Response date: 27th August 2019

Smooth & Easy Process

Newbury have helped us achieve our mission of getting onto the property ladder using the shared ownership scheme. We managed to get a great mortgage deal and have had a smooth process. Reviewed on: 24th August 2019

Reply from Newbury Building Society Hi, thank you for taking the time to leave us feedback. Congratulations on your new home and good to hear the process was hassle free. Response date: 27th August 2019

First time buyer - so far so good!

So for my experience has been pleasant, the people I have spoken to on the phone have been accommodating and helpful. I got my mortgage through a broker and Newbury have provided a good service thus far. Reviewed on: 23rd August 2019

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback for us. Always good to hear when customers have had a positive experience. Response date: 27th August 2019

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