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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (1402 reviews)

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4.85

Based on 1,402 reviews, last reviewed 28th Jul 2026

24% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Always excellent communication. Always excellent communication. The products were clearly explained and the team make you feel at ease enabling you to make appropriate decisions. Reviewed on: 28th July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1402)

Good service without any issues

From first meetings and through the end to end process things went to plan and the required time frame, with minimal interaction , like a well oiled machine. Reviewed on: 13th March 2020

Reply from Newbury Building Society Hi Rod, thank you for taking the time to leave feedback. It is much appreciated. Response date: 16th March 2020

Stressful

I was given a target date which we missed and had an unexpected bill which I didn't account for which I was made aware of after I handed over my deposit. I was charged an extra £345 for a problem that was not my fault Reviewed on: 10th March 2020

Reply from Newbury Building Society Hi Robert, we are sorry to hear this, would it be possible to contact you to discuss as we would like to understand your situation better? Many thanks Please email us on marketing @newbury.co.uk and we will be in touch. Response date: 11th March 2020

Late life mortgage

Mortgage advisor was very clear in helping us select the best product . Subsequent mortgage was set up efficiently with clear paperwork & funds released in a timely manner. Reviewed on: 9th March 2020

Reply from Newbury Building Society Hi Peter, thank you for taking the time to provide feedback. It's much appreciated. Response date: 10th March 2020

ReMortgage

Everyone very helpful from start to finish. Reviewed on: 9th March 2020

Reply from Newbury Building Society Hi Brian, thank you for taking the time to leave feedback, it's much appreciated. Response date: 10th March 2020

Simple and quick process

I recently remortgaged my property and Newbury made the process very simple to do and it was all sorted in a matter of days Reviewed on: 8th March 2020

Reply from Newbury Building Society Hi Lauren, thank you for taking the time to leave feedback, it'a great to hear the experience has been straightforward. Many thanks Response date: 9th March 2020

mortgage

Good Society! Professional and highly efficient Reviewed on: 7th March 2020

Reply from Newbury Building Society Hi Shanna, thank you for taking the time to leave feedback, it's much appreciated. Response date: 9th March 2020

Remortgage

As always can’t fault my dealings with Newbury building society , good genuine advice. Reviewed on: 6th March 2020

excellent service and no fuss

After trying for many months to obtain a suitable mortgage product for myself as an overseas worker with family in the UK finally the Newbury have the foresight to accommodate the demand and offer a product where the larger banks fail. Reviewed on: 2nd March 2020

Reply from Newbury Building Society Hi Rob, thank you for taking the time to leave feedback, it's much appreciated. Response date: 3rd March 2020

Great service knowledgeable staff

Good rates all the time truly friendly society Reviewed on: 28th February 2020

Reply from Newbury Building Society Hi Chris, thank you for your kind words and taking the time to leave feedback for us, it is much appreciated. Response date: 2nd March 2020

New Product advice

Highly efficient and well explained. The advisor telephoned at exactly the time you said she would. Reviewed on: 28th February 2020

Reply from Newbury Building Society Hi Chris, thank you for taking time to leave feedback for us. It's much appreciated. Response date: 28th February 2020

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