Write a review

Newsletter

Go to business site

Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (1420 reviews)

View other Newbury Building Society products

4.83

Based on 1,420 reviews, last reviewed 22nd Sep 2026

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Excellent from Start to Finish - Newbury BS Fantastic As a whole of market Mortgage Adviser/IFA it was an absolute pleasure from start to finish. The team were able to confirm that my client would be suit... Read more Reviewed on: 22nd September 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

Visit provider site Read all reviews Write a review

About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Review Newbury Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Newbury Building Society Mortgages reviews (1420)

Leaving you

I have recently taken up a great offer from my bank that unfortunately could not be matched by Newbury. I just want to say that Newbury Building society have always been helpful and supportive whenever I have spoken to anyone about my mortgage. Great service, polite and helpful. As a result I will always consider Newbury an option in the future. Reviewed on: 18th April 2020

Reply from Newbury Building Society Hi Stuart, thank you for taking the time to leave your kind words and we are sorry to see you leave us for now. We hope to welcome you back at some point in the future, but thanks again for the feedback. Response date: 20th April 2020

New Mortgage deal

Very efficient service quickly sorted and and agreement arrived within a few days Reviewed on: 17th April 2020

Reply from Newbury Building Society Hi Jo, thank you for taking the time to leave feedback, it's much appreciated by all of us. Response date: 20th April 2020

Very courteous and helpful service, above and beyond what I could ever expect.

Put me onto a better product without me having to ask. Reviewed on: 17th April 2020

Reply from Newbury Building Society Hi Jim, thank you for taking the time to leave feedback for us - we really do appreciate it! Response date: 20th April 2020

Expertise in exceptionally difficult circumstances

Our product was coming to an end and a very efficient and effective telephone conversation lined up a new product and within 6 hours and exchanges of emails and we were on a new product. Reviewed on: 14th April 2020

Reply from Newbury Building Society Hi Darren, many thanks for taking the time to leave feedback for us - our colleagues will be pleased to hear your comments and that your experience was smooth and efficient. Many thanks again. Response date: 14th April 2020

Great experience but a massive early repayment penalty

Efficient and friendly service from the call staff. Good communication and annual summary of mortgage. Nice welcome pack upon completion and moving into the property. One of a few lenders who were able to lend with a 10% deposit at that time but the flip side of that was a fairly hefty interest rate and punishing early repayment penalty. Reviewed on: 14th April 2020

Reply from Newbury Building Society Hi Jezzer, thank you for taking the time to leave feedback for us, we really appreciate it. Response date: 14th April 2020

Very thorough but happy with service

The mortgage application was a very thorough process and Newbury checked our information in detail. To me this was good as shows they are a responsible lender. As our new build property was delayed we were able to extend or mortgage offer, which was great Reviewed on: 12th April 2020

Reply from Newbury Building Society Hi Andy, thank you for taking the time to leave feedback for us. It's much appreciated. Response date: 14th April 2020

The three Cs

Always courteous, clear and correct. The three Cs - old-fashioned virtues, maybe, but none the less valuable for that. Reviewed on: 8th April 2020

Reply from Newbury Building Society HI Tim, thank you for taking the time to leave feedback, it's much appreciated by us all. Response date: 14th April 2020

Easy and Straightforward

My current remotgage arrangement was coming to an end and after waiting a few days for an appointment over the telephone with an advisor the white thing was renewed on better terms than I had before even after considering all the options and I could not find anything that would have been cheaper elsewhere. Seemingly lower interest rates would not have been cheaper after factoring in the arrangement and/or other fees. Reviewed on: 6th April 2020

Reply from Newbury Building Society HI Roman, thank you for taking the time to leave feedback for us, it is much appreciated. Response date: 6th April 2020

The Professionals

The process was explained in plain English and handled efficiently throughout. Every commitment was met and I came away feeling an important and valued customer. Newbury Building Society never fail to impress me. Reviewed on: 5th April 2020

Reply from Newbury Building Society Hi Ray, thank you for such kind words and for taking the time to leave feedback for us, it really does mean a lot to our colleagues, especially at times like these when continuing to provide a good service with all the changes going on makes it less simple! Many thanks Response date: 6th April 2020

Excellent customer service

The customer service is always excellent. I feel that we get personal good old fashioned service as it should be. The Newbury do not keep you on hold for ever, pass you from pillar to post and say they’ll call you back then don’t like other companies. Staff are friendly, efficient and professional. A pleasure to deal with! Reviewed on: 4th April 2020

Reply from Newbury Building Society Hi Julie, thank you so much for your kind words and for taking the time to leave feedback. It really is appreciated. Response date: 6th April 2020

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Tipton & Coseley Building Society 4.45 from 22 reviews
Mortgages
from Furness Building Society 4.12 from 2 reviews
Mortgages (discontinued)
from Virgin Money 3.02 from 92 reviews

Want to see more from Newbury Building Society?

Savings
from Newbury Building Society 4.88 from 8802 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub