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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1294 reviews)

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4.77

Based on 1,294 reviews, last reviewed 19th Jun 2025

39% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very insightful and helpful Very insightful and helpful in providing multiple options to choose the best option for my mortgage Reviewed on: 19th June 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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Newbury Building Society Mortgages reviews (1294)

Excellent Service

As executor of my wife’s estate your staff were most helpful. However your ceiling of £500 before a statutory declaration needs to updated in line with other building societies and banks who use £5,000. Reviewed on: 4th October 2019

Reply from Newbury Building Society Hi Godders3, Thank you for taking the time to provide feedback, we will pass your comments to the team. Many thanks Response date: 4th October 2019

Local and friendly approach

Overall, happy with the outcome but found the assessment process puzzling given the financial details that I provided. However, I understand the need for careful consideration to be given before remortgaging can be agreed. Reviewed on: 27th September 2019

Reply from Newbury Building Society Hi Keith, thank you for taking the time to leave feedback, much appreciated. Response date: 1st October 2019

Friendly and helpful

Kate was knowledgable and confident making the move to a new deal an easy transaction with no drama or surprises. Clear and easy to understand but thorough simple to conclude. Reviewed on: 27th September 2019

Reply from Newbury Building Society Hi Steven, thanks for taking the time to leave feedback, we will be sure to share your comments with Kate. Response date: 1st October 2019

Easy Process, friendly staff

We were really overwhelmed with the thought of buying a house after hearing all the horror stories. Newbury have amazing customer service who are always happy to help which has made the process really easy. The only problem i have is there is no ability to digitally submit documents which can slightly slow the process down. Reviewed on: 27th September 2019

Reply from Newbury Building Society Hi Abigail, thank you for taking the time to leave feedback, its much appreciated. We are looking at improving our digital services and will certainly share this feedback with our teams. Response date: 1st October 2019

Mortgage

Very helpful and easy to use. Plenty of detail and helped us made our decision a lot easier. Clare Taylor assisted us from the beginning to the end and is a great asset to the company. We’re glad we kept our mortgage with Newbury building society and also recieved a great little hamper when we moved in! Reviewed on: 27th September 2019

Reply from Newbury Building Society Hi Tom, thanks for taking the time to leave feedback, it's much appreciated! We will be sure to share your comments with Clare and happy new home! Response date: 1st October 2019

Great Personable Service

Due to an error by our solicitors in not registering our land with land registry it caused issues with completing on our mortgage. We dealt with Jill Bennett who kindly entertained all of my mad cap ideas, with clear resolve and understanding. We were applying for a self build mortgage so not as straight forward as a standard mortgage. We had an eight week delay in obtaining our mortgage but throughout, any advice or help that I required - the service was prompt with clear advice. Our mortgage completed on Thursday 19/9/19 and we will look forward to applying for a standard repayment mortgage with The Newbury once the build is complete. p.s. thank you for our welcome pack - it' s much apprecaited. Reviewed on: 24th September 2019

Reply from Newbury Building Society Hi Lisa, thank you for taking the time to leave feedback, its much appreciated! We will be sure to share this with Jill, and congratulations on your mortgage and build - good luck with the rest of the build! Response date: 1st October 2019

A very straight forward application

Very helpful staff who kept us informed throughout the application Reviewed on: 21st September 2019

Reply from Newbury Building Society Hi Richard, thanks for taking the time to leave feedback, its appreciated. Response date: 1st October 2019

Options discussed was clear and concise

Clear options were discussed to review a mortgage, I felt it was explained to me clearly by a unhurried and friendly person who obviously knew her job. Reviewed on: 13th September 2019

Reply from Newbury Building Society Hi Mandy, Thank you for taking the time to leave feedback for us. It's much appreciated. Response date: 17th September 2019

Professional and friendly staff

I've Had my mortgage with Newbury Building Society for 5yrs and I have just continued this service, as the %rate was good and I've always received excellent customer service and prompt delivery of information required. As a disabled customer, I have been given outstanding explanations of things I did not understand. I highly recommend Newbury Building Society Reviewed on: 13th September 2019

Reply from Newbury Building Society Hi Tracey, thank you for taking the time to leave feedback for us. It's lovely to hear you have had positive experiences with us. Response date: 17th September 2019

Re-mortgaging two Buy-to Let nnortgages

Newbury Building Society exemplify everything that is great about using a local company. The people who helped me were just amazing from the initial conversation all the way through to an excruciatingly difficult completion. I would particularly like to mention the following Newbury Building Society members of staff. Justine Ransom, Mortgage & Savings Adviser at the Wokingham branch for her initial help and assistance with completing the application forms. Then at the Head office mortgage department, Charlotte Courtenay, Mortgage Underwriting Team Leader and Hannah Augur, Mortgage Underwriting Assistant. Hannah spent many hours on the phone going back and forth with my previous lender who were less than helpful. I cannot thank Hannah and Charlotte enough for everything they did to make this re-mortgaging of two properties happen. Thank You. Reviewed on: 9th September 2019

Reply from Newbury Building Society Hi Corrine, thank you so much for taking the time to leave us feedback. We will share your comments with the team members you mention, they will be so pleased to hear them and that they have been able to assist you well with your transactions. It's very much appreciated. Response date: 9th September 2019

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