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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (1420 reviews)

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4.83

Based on 1,420 reviews, last reviewed 22nd Sep 2026

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Excellent from Start to Finish - Newbury BS Fantastic As a whole of market Mortgage Adviser/IFA it was an absolute pleasure from start to finish. The team were able to confirm that my client would be suit... Read more Reviewed on: 22nd September 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1420)

Professional, friendly.

Our experience with Newbury Building Society has been second to none. The team is friendly and very professional. They take time to clarify our doubts and explain The products that better suit out needs. Reviewed on: 29th May 2020

Reply from Newbury Building Society Hi Isabel, thank you for taking the time to leave feedback for us - it's much appreciated by us all. Response date: 29th May 2020

Re mortgage

Newbury Building Society were exceptional in the organisation of my re-mortgage particularly as this was in the Covid 19 crisis period. They organised an appointment promptly and discussed my options with me. The paper work was sent to me promptly. I’d recommend this financial service provider to friends or relatives. Reviewed on: 29th May 2020

Reply from Newbury Building Society Hi Sascha, thank you for taking the time to provide feedback - we really appreciate it. Response date: 29th May 2020

They listened and made things happen!

My circumstances didn’t fit into a ‘Normal’ box but I am a viable customer. At Newbury Building Society they actually looked at how they could help me, which is very unusual these days and they took the frustration out of our transaction. I would highly recommend them. Thank you Reviewed on: 29th May 2020

Reply from Newbury Building Society Hi Sarah, thank you for taking the time to leave feedback for us, it is much appreciated. Response date: 29th May 2020

Easy to deal with local lender for a development loan.

Alway easy to contact and discuss maters with someone you know, much nicer using a local building society than a faceless national lender. Rates could be more competitive though! Reviewed on: 22nd May 2020

Reply from Newbury Building Society Hi Clinton, thank you for taking the time to leave feedback, we review and measure all feedback and will be sure to include your comments. Much thanks. Response date: 22nd May 2020

Good local lender experience

As a mildly complicated borrower with various different streams of income, mortgages are never straightforward! I have used The Newbury Building Society for over 20 years and have always found that senior management are prepared to think outside the box and take a wider view on my ability to repay. I thank them for that. Reviewed on: 22nd May 2020

Reply from Newbury Building Society Thank you DW, for taking the time to leave feedback for us. We really do appreciate it. Response date: 22nd May 2020

Personal experience

It’s lovely to have a bank that treats you as a person rather than numbers in a computer. Well done NBS Reviewed on: 22nd May 2020

Reply from Newbury Building Society Hi, thank you so much for taking the time to leave feedback for us, it's much appreciated Response date: 22nd May 2020

Simply outstanding service

You won’t find a more helpful team. They went above and beyond with our mortgage transfer to our new home. Reviewed on: 19th May 2020

Simply amazing team

Such a helpful team, who still make decisions at a branch level. I’ve moved three times and had my mortgage with them every time. Cheapest Rates are not always best, but you’ll get the highest level of customer service. When we needed help during Covid-19 it was sorted within 24 hours. Reviewed on: 19th May 2020

Reply from Newbury Building Society Hi Lesley, thank you for taking the time to provide feedback - we really do appreciate it :-) Response date: 19th May 2020

repaying mortgage

very nice and helpful staff who talked me thought what i had to do Reviewed on: 16th May 2020

Reply from Newbury Building Society Hi Julian, thank you for taking the time to leave feedback - it's much appreciated. Response date: 18th May 2020

Change of mortgage product

Phoned and spoke with Eve who was soooo helpful, I have no clue about mortgages but she guided me through in 30 minutes and saved me about £50 a month, what’s not to like. :) Reviewed on: 11th May 2020

Reply from Newbury Building Society Hi Martin, thank you for taking the time to leave feedback, we will be sure to share your comments with Eve, who will be so pleased to know she helped! Thanks again - it's much appreciated. Response date: 12th May 2020

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