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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (1402 reviews)

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4.85

Based on 1,402 reviews, last reviewed 28th Jul 2026

24% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Always excellent communication. Always excellent communication. The products were clearly explained and the team make you feel at ease enabling you to make appropriate decisions. Reviewed on: 28th July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1402)

Fantastic Service

We received a fantastic service while applying for our new mortgage. Our mortgage advisor Ella was lovely and always provided feedback and help where needed. 100% recommend NBS to friends and family. Reviewed on: 29th November 2019

Reply from Newbury Building Society Hi Katie, thank you for taking the time to leave feedback for us, it's much appreciated. We will be sure to share your comments with Ella, who will be thrilled. Thanks again. Response date: 29th November 2019

Efficient and dast

My mortgage redemption form was emailed to me within a few hours and I seamlessly paid it off that day. No fuss, no bother! All very easy and a few days later I got a letter through the post saying my mortgage with Newbury was now over. Hassle free and easy transactions at all times . Thank you Reviewed on: 29th November 2019

Reply from Newbury Building Society Hi Jane , thank you for taking the time to leave feedback for us, it's much appreciated. Response date: 29th November 2019

A mortgage provider who delivers real customer service

I can honestly say it has been a pleasure dealing with the Newbury Building Society. Everybody is responsive, friendly and professional. Your customer service is excellent, process simple and efficient and the speed at which you make decisions beats the competition hands down. I would happily recommend NBS to anyone. Thank you for making the mortgage transfer so painless. Reviewed on: 27th November 2019

Reply from Newbury Building Society Hi Emma, thank you so much for taking the time to leave feedback, it really is appreciated by us all. We will be sure to share your comments with the teams that have helped with your transfer, they will be so pleased to read this. Thanks again. Response date: 28th November 2019

Excellent service

After visiting the Thatcham branch I felt very satisfied with the service that I received. They were very helpful and understood my needs and what services would be beneficial for me. Reviewed on: 25th November 2019

Outstanding service made re-mortgaging simple and stress free.

The Mortgage Adviser at the Abingdon branch was outstanding and very patient whilst we sorted out our requirements. All the staff dealt with were extremely helpful and very efficient which made the process of re-mortgaging simple and stress free. The product chosen suited our unusual circumstances and is one of the most competitive in the market. Reviewed on: 23rd November 2019

Reply from Newbury Building Society Hi Hugh, thank you for taking the time to leave feedback. We are pleased to hear that your re-mortgaging was a stress-free process. We will share your comments with the team at Abingdon. Many thanks again. Response date: 25th November 2019

complicated assessment

with the Help of Lisa Wedge I achieved this but it was very long and now a year later just taking place. Not all delays were Newbury but Lisa was helpful, less so from the "assessor". Reviewed on: 22nd November 2019

Reply from Newbury Building Society Hi Hazel, thank you for taking the time to leave feedback. We will be sure to share your comments with Lisa and we will look into why the process was complicated to see if we can improve this. Many thanks for letting us know. Response date: 25th November 2019

Fast efficient service

You have acted promptly and efficiently at all times. Reviewed on: 22nd November 2019

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback, we really do appreciate it. Response date: 22nd November 2019

Fantastic

Can't fault the service, quick and efficient and always put customers at the heart of everything they do!! Reviewed on: 21st November 2019

Phone appointment feedback

I received a call back from Eve McDowell (Mortgage Advisor - Wokingham) regarding the transfer of an existing mortgage. I am pleased to say Eve was extremely helpful with her knowledge and ability to communicate, overall I was happy with the outcome of the appointment. Reviewed on: 21st November 2019

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback, it's much appreciated. We will be sure to share your comments with Eve. Response date: 22nd November 2019

Very helpful and I got a better deal than I had before

The service given was professional, friendly and very helpful. The information I needed was presented clearly and I was very pleased to get a better rate on my mortgage by going direct to NBS and discussing in person was very helpful. Reviewed on: 19th November 2019

Reply from Newbury Building Society Hi Nick, thank you for taking the time to leave feedback, it's much appreciated. Response date: 19th November 2019

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