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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1294 reviews)

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4.77

Based on 1,294 reviews, last reviewed 19th Jun 2025

20% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very insightful and helpful Very insightful and helpful in providing multiple options to choose the best option for my mortgage Reviewed on: 19th June 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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Newbury Building Society Mortgages reviews (1294)

Polite, honest, transparent, excellent.

Eve macdowell as always was excellent. Always on hand to respond to questions. She made the whole process easier and offered sound advice. Reviewed on: 1st February 2019

Reply from Newbury Building Society Thank you for leaving such great feedback Lian, we will pass on your comments to Eve. It's always great to hear about positive experiences our members have. Response date: 4th February 2019

Lovely experience

Had a really good experience with NBS. lovely hamper that was sent to me aswell! Thank you x Reviewed on: 25th January 2019

Reply from Newbury Building Society Thank you for your review Connie, we're glad to hear your experience was positive! Response date: 28th January 2019

Individual Building Society

Customer service with individual underwriting is exceptional with the Newbury. Can always speak to someone on the end of the phone if necessary. Reviewed on: 7th November 2018

Gray longevity

42 years great service we've had a mortgage and savings all that time with Newbury Reviewed on: 5th October 2018

Personal case review, good service

Newbury are the only company that would offer us a mortgage when we were applying for shared ownership. We had a large deposit and demonstrated sensible money saving behaviour over many years but had moderate incomes (one of which was a PhD allowance that most companies would not look twice at) and so Newbury were able to make a judgement that we would be good customers. All other places we applied to used only automated systems that are not able to look at a case and see that, despite income not meeting requirements, the customer could still clearly easily afford the payments required. We have had good customer service from Newbury over the past couple of years since we've been with them, and we are generally left alone unless we contact them, or for our yearly statement. No marketing is ever sent from them. Negatives. First, we do have a very high interest rate, all things considered, so we will probably be switching to a cheaper option as soon as possible. Second, the company do not seem to be concerned about environmentally friendly practices. There is no option to opt out of paper correspondence and even when I send an email, I still receive a response by post. This needs to be addressed, as well as creating an online account option so that customers can keep up to date with their balance, get information on overpayments, and so on. Reviewed on: 5th October 2018

Local focus

Focus on the individual and care about the community. A perfect combination. Reviewed on: 11th February 2018

Working to make a difference!

Great customer focus, driven and helping the local community as well as nationwide Reviewed on: 2nd February 2018

Superb, personal service, nothing is too much trouble for NBS.

One of the few big lenders who continue to offer a real 'personal service', from start to finish we are treated as valued customers by friendly, knowledgeable NBS staff. Services we don't need are not 'pushed at us' and we are given very good factual, personalised information about products we ask about. Can't fault any element of NBS's customer service. Reviewed on: 24th January 2018

Small but powerful

Excellent support,help & advise at a very stressful time Reviewed on: 23rd January 2018

Very helpful and.traditional good service

Found them to be fast and efficient plus accommodating of our circumstances. Reviewed on: 22nd January 2018

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