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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1294 reviews)

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4.77

Based on 1,294 reviews, last reviewed 19th Jun 2025

20% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very insightful and helpful Very insightful and helpful in providing multiple options to choose the best option for my mortgage Reviewed on: 19th June 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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Newbury Building Society Mortgages reviews (1294)

Professional, timely and efficient service

I had been concerned about securing a mortgage due to age but Newbury Building Society conducted their assessment in a fair, comprehensive and detailed manner, keeping me informed throughout. I was delighted with the result. Reviewed on: 22nd January 2018

Brilliant Service

I submitted a mortgage to Newbury and had excellent customer service. They helped me at every stage and moved things along quickly for me. Reviewed on: 22nd January 2018

Newbury Building Society is very good in various ways as a mortgage provider, I have been with it for many year and on three properties. Its good products, very good consultancy, fantastic advice, save us from worries and save us money.

Though there have been quite a few times I got very good advices from them, I give only two examples: I am now applying for an additional loan to my property, I planned for a discounted variable, but I was recommended a interest-only option, with lower interest rate and more suitable way to repay for me. Also, about five year ago, because of some reason, I asked for a bridge mortgage, for which I will need to pay much more interest, I was suggested a better way (plus the adviser's very helpful time control), eventually I bought the property in that way. You can feel their attitude are allway towards helping you, and their speciality is able to solve your problem. Reviewed on: 21st January 2018

Best bespoke mortgage

The only mortgage provider to provide a non-standard mortgage, also giving a superb customer services by suggesting ways to reduce our mortgage payments. Reviewed on: 21st January 2018

Continually the best performer in the market place.

We have continually renewed our Mortgage product with The Newbury over the past 25 years not because of blind trust but because they continually out-perform the competition and are always available for phone consultations to iron out any queries I have had and advise of better products. Reviewed on: 19th January 2018

Newbury BS - deal with real people

Old fashioned approach - look at the applicant as a person not a number, allied to decent quality products, all alongside friendly, competent and efficient staff. Reviewed on: 19th January 2018

Excellent service bar none

Very fast to offer, great communication and a can do attitude Reviewed on: 19th January 2018

Helpful, understanding, efficient

Newbury are easy to contact, efficient in their processing and always ready to help. Reviewed on: 19th January 2018

Warming.

A warming resolution to all dealings with NBS are the experience that I enjoyed. NM Reviewed on: 18th January 2018

Personal Service

I've had several mortgages with NBS starting when I moved into self-employment and the high street providers wouldn't touch me, ignoring my previous earnings and savings. NBS apply a different approach; looking at you as a whole person not a set of numbers. They answer the phone, respond to emails and simply meet all expectations. I can't recommend them highly enough Reviewed on: 18th January 2018

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