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Tracy Reeve Lawrence

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Review of the Newbury Building Society, Mortgages:

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Santander could touch your level of service .

Having been a Santander customer for 28 yrs and never missed a mortgage payment I thought it would be a dead cert for getting a mortgage on our new property -They were dreadful- down grading our mortgage 3x and excessive demands for self employed expenses . We instructed another mortgage advisor who went with Newbury -within 24 hours our mortgage was accepted and underwritten by a human being with common sense . Thanks to Newbury and their traditional values of customer service we were able to move . Reviewed on: 23rd December 2019

Reply from Newbury Building Society Dear Tracy, thank you for taking the time to leave us feedback. We're delighted to hear your experience with us was a positive one! Congratulations on your move and we hope you enjoy your new home! Response date: 24th December 2019

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