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Mike

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Review of the Newbury Building Society, Mortgages:

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No formal receipt when I redeemed my mortgage.

Having paid a large amount of money by bank transfer from my Bank Branch, to redeem my mortgage I received no receipt or email to confirm that the money had actually been received, or had reached my account. After a week or more I rang to be told yes it had been received but did not receive anything in writing for a further 2 weeks. Quite worrying as I had paid a lot of money and then had no confirmation officially. Otherwise my experience whilst I had a mortgage with the NBS was excellent. Reviewed on: 25th April 2025

Reply from Newbury Building Society Hello Mike - we are sorry that you did not receive confirmation that we had received your funds to close your account, as you should have received a text on the date of receipt. We will review our process to ensure that this happens for other customers. Thank you for taking the time to provide feedback and highlighting to us that this was missed. Response date: 28th April 2025

Review of the Newbury Building Society, Mortgages:

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Quick and easy to remortgage again with the Newbury.

Quick and easy process to remortgage again with the Newbury. Very helpful staff and a very competitive discounted 3 year rate. Once again many thanks to the NBS team. Reviewed on: 3rd January 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 7th January 2025

Review of the Newbury Building Society, Mortgages:

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Remortgage and further advance

First class experience. My remortgage and further advance went very smoothly. NBS are a first class society to deal with. Great customer service and a speedy process. Very easy to deal with. Thank you. Reviewed on: 3rd January 2020

Reply from Newbury Building Society Hi Mike, thank you for taking the time to leave feedback, it's much appreciated and we are so pleased to hear your transactions were stress free! Response date: 3rd January 2020

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