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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1334 reviews)

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4.79

Based on 1,334 reviews, last reviewed 8th Dec 2025

9% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

GREAT SERVICE As a smaller building society you do expect a slower service but wow very impressed . communication easy, application process easy. Definitely will us... Read more Reviewed on: 8th December 2025

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1334)

Made buying my first house relatively easy!

All the people I dealt with sorting out my 1st ever mortgage were very helpful especially Lauren who I dealt with the most. Very quick at replying to messages and one of the easiest companies I've dealt with in a while to get through to on the phone. Good mortgage rate too. Reviewed on: 6th December 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 9th December 2024

We were difficult!

We were difficult customers in the eyes of a bank, so it was refreshing to find a company who were willing to listen and treat our case on an individual basis. We had returned to the UK having lived in Europe for 24 years and were nearing pension. They approved our mortgage and were are very happy. Reviewed on: 6th December 2024

Reply from Newbury Building Society Hi Julie, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 9th December 2024

Very clear and informative advice

Very clear and informative advice Reviewed on: 6th December 2024

Reply from Newbury Building Society Hi David - we appreciate the time taken to leave us a review, thank you. Response date: 9th December 2024

I didn’t have any issues at all.

I didn’t have any issues at all. When I needed to call it was dealt with promptly. The welcome hamper was a nice surprise. Reviewed on: 30th November 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it. Response date: 3rd December 2024

Easy product switch.

Dealt with Lauren Rowe re: product switch. She was very professional, followed up on all agreed actions, superb experience overall. Reviewed on: 29th November 2024

Reply from Newbury Building Society Hi Ewa, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 29th November 2024

Transparent and efficient service

The mortgage application process was transparent and efficient.. Reviewed on: 25th November 2024

Reply from Newbury Building Society Hi Deenesh, we appreciate the time taken to leave us a review, thank you. Response date: 28th November 2024

Helpfully advice

Was offered a better deal and the pros and cons were explained. It was great to talk to someone who new what they were talking about Reviewed on: 22nd November 2024

Reply from Newbury Building Society Hi William - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 27th November 2024

Kaylie Tingle - Mortgage Advisor

Met over the telephone with Kaylie Tingle who ran through everything with us asking lots of security questions and questions relevant to our mortgage needs. She gave clear advice and guidance and explained how the Building Society could help us and continue working with us when our current product expired. Professional service. Felt reassured after the call. Reviewed on: 21st November 2024

Reply from Newbury Building Society Hi Melanie, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Kayleigh, who will be so pleased to hear them. Response date: 27th November 2024

Excellent remortgage appointment with Luke Pummell

I had a remortgage appointment. Beforehand I was a little confused as to what the change would do and if it would impact negatively but I was reassured brilliantly by Luke Pummell. He was very clear, concise and make it clear in my head what my remortgage rate would be and the what the changes would mean for me. He gave excellent and informative advice and put me at ease. He was also very friendly and we had a good chat about the rugby happening that same day. He emailed me all the information and I am very satisfied with the service. Excellent all round! Reviewed on: 19th November 2024

Reply from Newbury Building Society Hi Daniel, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Luke, who will be so pleased to hear them. Response date: 27th November 2024

Arranging for a new mortgage

Application via our agent and then the arrival of the new mortgage went reasonably well and smoothly, and did not take long. Reviewed on: 18th November 2024

Reply from Newbury Building Society Hi Nigel, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 27th November 2024

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