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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1231 reviews)

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4.76

Based on 1,231 reviews, last reviewed 30th Nov 2024

5% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

I didn’t have any issues at all. I didn’t have any issues at all. When I needed to call it was dealt with promptly. The welcome hamper was a nice surprise. Reviewed on: 30th November 2024

Latest lowest rating:

1

I made an overpayment on 22nd August . I made an overpayment on 22nd August . I received a written letter in the post on 7th September , (dated 2nd September ) with details of my balance an... Read more Reviewed on: 7th September 2024

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Newbury Building Society Mortgages reviews (1231)

Review of the Newbury Building Society, Mortgages:

Very helpful staff.

Very helpful staff. Great communication. Able to speak to people easily. Assisted throughout the process. Provided us with a product that works for us. Reviewed on: 8th November 2024

Reply from Newbury Building Society Hi Karen, we appreciate the time taken to leave us a review, thank you. Response date: 11th November 2024

Great personal service!

I have just redeemed my mortgage early. That was straightforward (as one would expect with the Newbury). What really sets them apart is the personal customer service. You speak with helpful humans! They're flexible to meet your requirements. Thank you! Reviewed on: 4th April 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 4th April 2024

In branch service review

Called to change the payment date of my mortgage. Sarah sorted it is a few minutes and was professional and friendly. Reviewed on: 28th March 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. We will share your comments with Sarah, who will be so pleased to read them. Response date: 2nd April 2024

In branch service review

Great communication when an issue is raised and it is always swiftly sorted out. Reviewed on: 28th March 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 2nd April 2024

Mortgage advice

I spoke with Clare Taylor, who was very helpful and responded to my enquiry without delay. She was friendly, but very professional in her dealings with my enquiry. Clare gave good advice and dealt with my mortgage enquiry efficiently. The follow up letter laying out our discussions was received within twenty four hours Reviewed on: 28th March 2024

Reply from Newbury Building Society Hi Denise - thank you for taking the time to leave us your feedback, we really do appreciate it. We will be sure to share your comments with Clare, who will be so pleased to hear them. Response date: 18th April 2024

Security and Trust - Newbury Building Society

NBS design its products, services, and processes with the customer’s needs and preferences in mind. NBS strive to create a seamless experience with timely and effective customer support. Reviewed on: 20th March 2024

Reply from Newbury Building Society Thank you for taking the time to provide feedback, we do appreciate it. Response date: 21st March 2024

Clear, professional advice.

Clear, professional advice. I had two appointments to discuss my options as my contract and current mortgage term were coming up. Both advisors were very helpful, made sure I understood everything and listened carefully to what I had to say. Reviewed on: 15th March 2024

Reply from Newbury Building Society Hi Kirsty, we appreciate the time taken to leave us a review, thank you. Response date: 18th March 2024

Long-term customer who values Newbury's service

We made multiple changes to our existing mortgage in the run-up to transferring to a new product with Newbury - and all of our changes were readily accommodated and acted on by Newbury professionally and quickly. Additionally it did not even cross our mind to switch to another provider such has been our positive experience of Newbury and its excellent customer service since we took out our mortgage in 2013. Reviewed on: 11th March 2024

Reply from Newbury Building Society Hi Michael - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 11th March 2024

Really Helpful

Really helpful adviser answering all my questions regarding their products. Reviewed on: 11th March 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 11th March 2024

Professional, friendly and efficient.

NBS were pro active in informing us that our current deal was due to expire and invited us to contact them. It was easy to book a telephone appointment online and also easy to view all the possible deals online before the call. The best deal was discussed and agreed over the phone and the follow up paperwork was fast and efficient. Very impressed. Reviewed on: 9th March 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Anne, we really appreciate it. Response date: 11th March 2024

I came in to change my account

I came in to change my account and was seen by Deborah who was very helpful couldn’t have asked for more Reviewed on: 8th March 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Maureen, we appreciate it and will be sure to share your comments with Deborah, who will be pleased to read them. Response date: 11th March 2024

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Newbury Building Society: Mortgages reviews

5% decrease in 5 star reviews

67% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Mortgages reviews (1231)

Very helpful staff.

Great personal service!

In branch service review

In branch service review

Mortgage advice

Security and Trust - Newbury Building Society

Clear, professional advice.

Long-term customer who values Newbury's service

Really Helpful

Professional, friendly and efficient.

I came in to change my account

Do you have a different Newbury Building Society product?

There's still more to see!

Join Smart Money People

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