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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (1385 reviews)

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4.84

Based on 1,385 reviews, last reviewed 20th May 2026

25% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Lauren Dearlove and Newbury. Lauren Dearlove has been a very good contact. She has been patient and excellent. Apart from a member of staff that spoke very poor English and had d... Read more Reviewed on: 20th May 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1385)

10/10 Experience

As a broker who has not used you much, i found the system a little difficult at first, but the service & the team, REALLY went the extra mile to help me and my client get the case approved - Very impressed Reviewed on: 14th January 2025

Reply from Newbury Building Society Thank you for taking time to leave feedback Ashley, we really do appreciate it and the team will be really pleased to read your comments. Thanks Response date: 15th January 2025

Really helpful and informative.

Kayleigh was really helpful and informative, made me feel like a valued customer and wanted to do what was best for my situation. Reviewed on: 14th January 2025

Reply from Newbury Building Society Hi James, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Kayleigh, who will be so pleased to hear them. Response date: 16th January 2025

First time buyers

As first time buyers purchasing a shared ownership home the process felt quite daunting. Thankfully the team made everything easy! The paperwork was straightforward and didn’t feel jargon-y. We had swift responses via email and phone for any of our queries. Reviewed on: 13th January 2025

Reply from Newbury Building Society Thank you Ellie, for taking the time to leave feedback - we do appreciate it! An congrats on buying your first home! Response date: 14th January 2025

opening a new savings a/c ..

We wanted to open a new savings a/c which proved to be simple and dealt with efficiently and with a smile on a cold winters day. You may wish to consider additional work stations as queues were building - just a thought. Reviewed on: 11th January 2025

Reply from Newbury Building Society Hi Frank, thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 13th January 2025

When I notified you of my intention to repay my mort...

When I notified you of my intention to repay my mortgage in full the response was very slow Reviewed on: 10th January 2025

Fantastic help and support from real people who were...

Fantastic help and support from real people who were knowledgeable, friendly and helpful. They were easily accessible and resolved my questions and helped me redeem my mortgage somewsily. Reviewed on: 10th January 2025

Reply from Newbury Building Society Hi John, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 10th January 2025

Quick and easy to remortgage again with the Newbury.

Quick and easy process to remortgage again with the Newbury. Very helpful staff and a very competitive discounted 3 year rate. Once again many thanks to the NBS team. Reviewed on: 3rd January 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 7th January 2025

Friendly, helpful and professional service.

My mortgage advisor Lauren Dearlive was both helpful and knowledgeable. She helped guide me to understand the current mortgage options that were available for me, she also passed me onto her colleague, Simon Dawson - Allen who was as equally helpful and efficient with explaining further options of help and support. Reviewed on: 3rd January 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback Theresa - Lauren and Simon will be so pleased to read your comments. We do appreciate it. Response date: 7th January 2025

In branch service review

All the staff are very frienldy and welcoming. Reviewed on: 31st December 2024

In branch service review

Always great service, no improvements needed. Reviewed on: 31st December 2024

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Newbury Building Society: Mortgages reviews

25% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1385)

10/10 Experience

Really helpful and informative.

First time buyers

opening a new savings a/c ..

When I notified you of my intention to repay my mort...

Fantastic help and support from real people who were...

Quick and easy to remortgage again with the Newbury.

Friendly, helpful and professional service.

In branch service review

In branch service review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Savings

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