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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1265 reviews)

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4.76

Based on 1,265 reviews, last reviewed 14th Feb 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Great mortgage journey with the team From start to finish on the mortgage journey the team were very responsive and it was lovely to speak with the team on any questions we had. Reviewed on: 14th February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1265)

Renewing Mortgage

Easy process from start to finish, with knowledgeable & friendly staff. Reviewed on: 2nd May 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 3rd May 2024

Very efficient and easy to deal with - All the staff...

Very efficient and easy to deal with - All the staff I spoke with were pleasant and helpful. Reviewed on: 26th April 2024

Reply from Newbury Building Society Many thanks for taking the time to leave feedback, Andrew, we do appreciate it. Response date: 26th April 2024

The Newbury put things right - I'm impressed.

I had a very bad experience with the Newbury. They were very keen to resolve my issues fairly. They listened and agreed the areas where they had adversely affected the time it took to agree my mortgage and therefore the interest I had to pay the existing mortgage company. They refunded the extra I paid as well as some extra to say sorry. They decided to review a couple of policies that caused the problems. I like a company who listen to their customers and are willing to properly put things right. Reviewed on: 23rd April 2024

Reply from Newbury Building Society Thank you for taking time to leave another review Jane, we do appreciate it. So pleased to hear we were able to investigate your experience and learn from it. Response date: 24th April 2024

We used a broker so not a lot of direct experience w...

We used a broker so not a lot of direct experience with Newbury but we were able to get a mortgage with my partner working as a contractor which wasn't open to us with other banks, so from that perspective Newbury were fantastic Reviewed on: 22nd April 2024

Reply from Newbury Building Society Hi Liz, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 22nd April 2024

Worst remortgage I’ve ever experienced

I’ve remortgaged to new lenders around 30 times. I’ve never had such a bad experience. If I hadn’t been liable for such high interest rates on my existing mortgage, I would have gone elsewhere. I feel like I’ve been treated with suspicion and lack of care, you need to take a walk through your customer experience in the shoes of someone in my position and learn how to make it more customer centric! Reviewed on: 20th April 2024

Reply from Newbury Building Society Thank you for taking time to let us know about your experience Jane, and we are sorry to hear about your experience, it is not what we expect and our Underwriting Manager will be in touch to discuss. Response date: 22nd April 2024

no contribution towards legal fees

no contribution towards legal fees Reviewed on: 15th April 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 15th April 2024

I already had a mortgage with Newbury and then remor...

I already had a mortgage with Newbury and then remortgaged again with Newbury after my fixed term ended. Easy service and completed well. Reviewed on: 12th April 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 15th April 2024

Personal service despite a slight hitch!

Most of our dealings with Newbury Building Society about our remortgage were dealt with by our broker. We did have direct contact with one of Newbury's underwriters, Sezanne Brear. She was extremely helpful. However, earlier in the process there was an unfortunate hold up when, it appears, the valuer appointed by Newbury to check our house took nearly two weeks to return his report. As a consequence, our completion date was delayed, adding to our costs. Reviewed on: 10th April 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Chris, we do appreciate it. We will share your comments with Sezanne, who will be pleased to read them. We will also look into the Valuer delay, apologies for the hitch and thanks for bringing it to our attention. Response date: 11th April 2024

Move from expiring fix to new product

I had useful discussions in reviewing the way ahead from the expiry of my fix. I felt that NBS had by best interests at heart and carefully explained the pros and cons of moving onto a discounted variable rate for 3 years Reviewed on: 8th April 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it! Response date: 9th April 2024

All staff extremely well trained courteous and effic...

All staff extremely well trained courteous and efficient. Unheard of these days. Reviewed on: 8th April 2024

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 8th April 2024

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