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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1231 reviews)

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4.76

Based on 1,231 reviews, last reviewed 30th Nov 2024

5% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

I didn’t have any issues at all. I didn’t have any issues at all. When I needed to call it was dealt with promptly. The welcome hamper was a nice surprise. Reviewed on: 30th November 2024

Latest lowest rating:

1

I made an overpayment on 22nd August . I made an overpayment on 22nd August . I received a written letter in the post on 7th September , (dated 2nd September ) with details of my balance an... Read more Reviewed on: 7th September 2024

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1231)

Impressive, knowledgeable and pragmatic.

We initially had a negative experience with one particular advisor who I found dismissive and unhelpful. However, after raising this I was really impressed with the speed with how my concerns were dealt. I spoke to two employees who were both pragmatic and empathic and dealt very quickly and efficiently with our query. After our new offer was issued, we had a few queries and even had to extend our offer a couple of times. The lady we dealt with was brilliant, answered emails quickly was knowledgable and prompt. There were other employees who assisted in the processing were also exceptionally helpful. Even the receptionists are helpful in directing questions. I’m really pleased we stayed with Newbury and fixed our mortgage for another few years. Reviewed on: 2nd February 2024

Reply from Newbury Building Society Thank you Emily for taking time to provide feedback, it's really helpful for us and we are happy to hear that your experience was positive in the end. We will share your comments with the customer service team so they can review. Response date: 5th February 2024

Very helpful , was able to answer my questions and p...

Very helpful , was able to answer my questions and put me at ease Reviewed on: 2nd February 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreicate it. Response date: 5th February 2024

Newbury Building Society Branch Review

An app to access my mortgage account would be useful. Reviewed on: 31st January 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it and will be taking this onboard. Response date: 12th February 2024

Fantastic service

I am in the process of remortgaging for the first time, so I was a apprehensive and nervous and wasn't sure what I was doing. My appointment was with Kayleigh Tingle, who is a lovely woman, very knowledgeable and extremely helpful. All the available mortgage deals to me were explained clearly in terms I could I understand, which put me at easy and able to make the right decision. Thank you Reviewed on: 31st January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it and will share your comments with Kayleigh, who will be so pleased to read them. Response date: 1st February 2024

Consistently professional and knowledgeable

I have found working with Newbury on my mortgage both efficient and professional, they answer questions quickly and handle issues without delay. Their after sales team is equally responsive and I feel I am with a company I can trust. Thank you to Sujata Rana and Niesa Faizal for answering my queries in a timely and informative manner. Reviewed on: 31st January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Helen, we appreciate it and will share your comments with Sujata and Niesa, who will be so pleased to read them. Response date: 1st February 2024

Good comms but needs online mortgage accounting!

Good comms but needs online mortgage accounting! Reviewed on: 30th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Nicky, we working presently on an online facility to check mortgages, so will let you know when that's ready! Response date: 1st February 2024

Always helpful and informative

Rose is a great advisor, she's dealt with our case for years. Reviewed on: 26th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and we will be sure to share your comments with Rose, who will be so pleased to read them. Response date: 26th January 2024

Efficient, clear & timely - very professional and he...

Efficient, clear & timely - very professional and helpful Reviewed on: 26th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it Response date: 26th January 2024

Excellent customer service

Excellent customer serv. Did everything I needed to without fuss. Reviewed on: 26th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, Ian. We appreciate it. Response date: 26th January 2024

Very straightforward experience.

Very straightforward experience. The discount on SVR was slightly worse than our existing Mortgage but not enough to make us go to another lender. rose from the Newbury was very professional. Reviewed on: 22nd January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it and will be sure to share your comments with Rose, who will be pleased to read them. Response date: 23rd January 2024

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