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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1231 reviews)

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4.76

Based on 1,231 reviews, last reviewed 30th Nov 2024

5% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

I didn’t have any issues at all. I didn’t have any issues at all. When I needed to call it was dealt with promptly. The welcome hamper was a nice surprise. Reviewed on: 30th November 2024

Latest lowest rating:

1

I made an overpayment on 22nd August . I made an overpayment on 22nd August . I received a written letter in the post on 7th September , (dated 2nd September ) with details of my balance an... Read more Reviewed on: 7th September 2024

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Newbury Building Society Mortgages reviews (1231)

Review of the Newbury Building Society, Mortgages:

Very helpful staff.

Very helpful staff. Great communication. Able to speak to people easily. Assisted throughout the process. Provided us with a product that works for us. Reviewed on: 8th November 2024

Reply from Newbury Building Society Hi Karen, we appreciate the time taken to leave us a review, thank you. Response date: 11th November 2024

Mortgage Telephone Call

My mortgage telephone call today with Courtney Green was so useful and she answered all the questions I had. We spoke about fixed rates and about stair-casing as well. The call was on time and ran smoothly. I cannot fault the service at all. Thank you! Reviewed on: 15th February 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Bethanie, we appreciate it and we will be sure to share your comments with Courtney, who will be so pleased to read them. Response date: 16th February 2024

testing great service , good choice would recommend

testing great service , good choice would recommend Reviewed on: 13th February 2024

Reply from Newbury Building Society Hi Jane, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th February 2024

Really informative, and kept me up to date.

Really informative, and kept me up to date. All the staff members I encountered were more than happy to help us. Only had to wait a matter of minutes before someone answered my phone and sorted my enquiry extremely quickly and professionally. Very impressed. Reviewed on: 12th February 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 12th February 2024

Went to Newbury Building Society to look at mortgages.

Went to Newbury Building Society to look at mortgages. They were able to give me figures for different products and were able to recommend the best product. In all very helpful and would recommend and use again. Reviewed on: 9th February 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Hannah, we appreciate it. Response date: 12th February 2024

Employees are very helpful, knowledgable and have gr...

Employees are very helpful, knowledgable and have great customer service skills. They explain everything really well and make the process really simple and easy. The only negative i have is in comparison to other lenders the rates are slightly higher than average. Reviewed on: 9th February 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Bec, we appreciate it. Response date: 12th February 2024

Great Service - Would recommend :)

Shanae was great! Always very transparent with us. Newbury BS were happy to take our phone calls when we needed a quick reply to an answer and would reply to any non urgent email in a timely manner. Thank you Shanae! Regards Shay & Hannah Reviewed on: 5th February 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. We will be sure to share your comments with Shanae, who will be so pleased to read them! Response date: 5th February 2024

First time buyers, shared ownership

we are first time buyers, and needed shared ownership mortgage. Newbury were brilliant and helped us through the process, making it easy and straight forward. Which is much needed in such a stressful time! Reviewed on: 4th February 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Bex, we do appreciate it and congratulations on your new home! Response date: 5th February 2024

Smooth experience for a first time buyer

Smooth experience for a first time buyer Reviewed on: 4th February 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. Response date: 5th February 2024

Very kindly staff and helpful, good rate for my remo...

Very kindly staff and helpful, good rate for my remortgage Reviewed on: 3rd February 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. Response date: 5th February 2024

Impressive, knowledgeable and pragmatic.

We initially had a negative experience with one particular advisor who I found dismissive and unhelpful. However, after raising this I was really impressed with the speed with how my concerns were dealt. I spoke to two employees who were both pragmatic and empathic and dealt very quickly and efficiently with our query. After our new offer was issued, we had a few queries and even had to extend our offer a couple of times. The lady we dealt with was brilliant, answered emails quickly was knowledgable and prompt. There were other employees who assisted in the processing were also exceptionally helpful. Even the receptionists are helpful in directing questions. I’m really pleased we stayed with Newbury and fixed our mortgage for another few years. Reviewed on: 2nd February 2024

Reply from Newbury Building Society Thank you Emily for taking time to provide feedback, it's really helpful for us and we are happy to hear that your experience was positive in the end. We will share your comments with the customer service team so they can review. Response date: 5th February 2024

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