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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1267 reviews)

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4.76

Based on 1,267 reviews, last reviewed 21st Feb 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Newbury Building Society Mortgages reviews (1267)

Review of the Newbury Building Society, Mortgages:

We remortgaged with you and all was done easily and...

We remortgaged with you and all was done easily and quickly Reviewed on: 14th November 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 18th November 2024

Friendly and speedy service

Great service from Sujata and Adam. Helpful, friendly and super speedy. Thank you Reviewed on: 22nd December 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Sujata and Adam, who will be so pleased to hear them. Response date: 27th December 2023

Paying off mortgage

Very easy - good service from lady on the counter. Reviewed on: 22nd December 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 27th December 2023

The longest process of my life

From the time our mortgage application was submitted it took TWO MONTHS for us to get our mortgage offer. We had already sent a plethora of paperwork and documents and we would keep receiving requests for the same documents every week or so. This was the longest part of our homebuying process and we nearly lost our window of opportunity to move in to our new home before our tenancy was up. If the offer had taken even a few days longer we would have had nowhere to stay in the gap between our tenancy ending and our property completion Reviewed on: 22nd December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we are sorry to hear that you have been frustrated by the time the process has taken - please contact us at marketing @newbury.co.uk so that we can understand what happened in this instance. Response date: 22nd December 2023

Alright on the Night

Process went smoothly. Some minor communication issues along the road, but I was kept informed as relevant at every stage. Reviewed on: 21st December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 22nd December 2023

No issues

Smooth process to set up mortgage, and also repay. Reviewed on: 18th December 2023

Reply from Newbury Building Society Thank you for taking the time to provide feedback - we do appreicate it. Response date: 22nd December 2023

Black Lion house mortgage

Very helpful and efficient. Could not be faulted Reviewed on: 15th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 15th December 2023

Smooth and Efficient Service

My mortgage was organised via a broker so I didn't have too much direct dealing with NBS but the whole process seemed to run smoothly in minimal time, the offer was made on the advised date and all in all was an efficient service Reviewed on: 12th December 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th December 2023

Always top quality service

I've had bad service from numerous companies this year as my Trust Pilot account demonstrates. But have never had less than top quality service from Newbury and 100% recommend to anyone looking for a mortgage Reviewed on: 11th December 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 12th December 2023

Very straightforward

All very clear, and a nice surprise to be offered a lower interest rate. Reviewed on: 11th December 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 12th December 2023

Prompt, fast service, able to discuss with a person which resulted in a smooth re-mortgage

Hannah Westlake as mortgage adviser seemed competent, approachable and efficient Reviewed on: 8th December 2023

Reply from Newbury Building Society Hi - we appreciate the time to leave us your feedback, thank you. We will be sure to share your comments with Hannah, who will be so pleased to hear them. Response date: 11th December 2023

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