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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (1363 reviews)

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4.80

Based on 1,363 reviews, last reviewed 2nd Mar 2026

40% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great Mortgage Lender to have. A great Mortgage Lender to have supporting your lifestyle. We have had our Mortgage with Newbury Building Society for many years now. Having recently ... Read more Reviewed on: 2nd March 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1363)

Mortgage

Excellent service and communication from start to finish Reviewed on: 21st August 2019

Reply from Newbury Building Society Hi Jason, thank you for taking the time to leave feedback, and congratulations on your new mortgage! Response date: 22nd August 2019

such a professional service and they just understand people who run their own companies.

As the owner of a small company, I get very negative experiences from the high street banks and societies. I am all right if I have 3 months pay slips and a contract with a 90 notice period. So different if you run a 10+ year old business. you are not really wanted and the offers are laughable. The staff have no comprehension of the company ownership world and that included the bank where my company account is and my personal account has been for 30+ years! NBS was os different. The team understand the world of owning your business and its finances and how this can impact a mortgage assessment. Reviewed on: 21st August 2019

Reply from Newbury Building Society Hi, Thank you for taking the time to leave feedback. We are so pleased to read that your experience with us has been positive. We agree, being self-employed should not prevent you from obtaining a mortgage. Response date: 22nd August 2019

Great rates and esy transaction

Had no problems with newbury everything went smoothly - first time buyer Reviewed on: 16th August 2019

Reply from Newbury Building Society Hi Jake, congratulations on buying your home! Thanks for taking the time to leave feedback for us. Response date: 16th August 2019

So easy to contact really friendly and personable, can't do rough to help.

Incredibly helpful and easy to talk to. I couldn't of wished for better customer care and service. Reviewed on: 16th August 2019

Reply from Newbury Building Society Hi Gill, thank you for taking the time to leave us feedback, it's much appreciated - so lovely to hear when our customers have had a positive experience :-) Response date: 16th August 2019

Really helpful

Really helpful customer service, explained everything to us and ensured we understood everything. Quick and easy to do over the phone. Reviewed on: 16th August 2019

Reply from Newbury Building Society Hi Kirsty, thank you for taking the time to leave feedback - it's much appreciated! Response date: 16th August 2019

Absolutely superb!

The NBS were amazing to deal with, so helpful and the whole experience was seamless! I would highly recommend! Reviewed on: 13th August 2019

Reply from Newbury Building Society Hi Tommy, Thank you for taking the time to leave feedback, we are so pleased to hear your experience was good! Response date: 14th August 2019

Refreshingly straightforward!

After several stressful experiences with my original lender and others it was a great relief to be told that NBS were able to provide me with an appropriate solution for my re-mortgage. The entire operation was completely painless due to the uncomplicated application process and the considerate, informal manner employed by your advisor, Angela. Reviewed on: 12th August 2019

Reply from Newbury Building Society Hi Roger, many thanks for taking the time to leave feedback. It's much appreciated and we will be sure to let Angela know your comments. Response date: 13th August 2019

Good product

Very good product for older borrowers ie over 70. Interest only Loan - 19 year term - 5 year fixed rate. Best product on the market for this age group. Reviewed on: 10th August 2019

Reply from Newbury Building Society Hi Josephine, many thanks for taking the time to leave us feedback. It's much appreciated. Response date: 13th August 2019

Very straight forward

Applying for my mortgage was simple, uncomplicated and stress free with Newbury. Would recommend! Reviewed on: 9th August 2019

Reply from Newbury Building Society Thank you for taking the time to leave us feedback, pleased to read that the process was stress-free! Response date: 13th August 2019

Great Service

Pain free process with great service Reviewed on: 3rd August 2019

Reply from Newbury Building Society Hi Steve, thanks for taking the time to leave us feedback. Pleased to hear your experience was straight forward. Response date: 5th August 2019

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