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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (1402 reviews)

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4.85

Based on 1,402 reviews, last reviewed 28th Jul 2026

24% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Always excellent communication. Always excellent communication. The products were clearly explained and the team make you feel at ease enabling you to make appropriate decisions. Reviewed on: 28th July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1402)

Additional borrowing

Been with the Newbury for the whole duration of our mortgage and have taken additional funds on a couple of occasions. We've always dealt Clare in the Alton branch who has been superb, professional, friendly service. Reviewed on: 2nd November 2019

Reply from Newbury Building Society Hi Neal, thank you for taking the time to leave feedback, it's much appreciated. we will be sure to share your comments with Clare, who will be so pleased. Response date: 4th November 2019

Outstanding customer experience from start to finish

Newbury Building Society has enabled me to purchase my dream home. I have had excellent, faultless customer service from start to finish. I cannot thank you enough for all your help and would highly recommend them to all my friends and family. Reviewed on: 1st November 2019

Reply from Newbury Building Society Hi Jonathan, thank you so much for taking the time to leave feedback and we are so pleased to hear that you are now in your dream home! Response date: 4th November 2019

First time shared ownership mortgage

Angela was incredibly helpful throughout the mortgage process and kept us fully up to date with what was happening. She was straight forward and clear with us from the beginning and fully answered all our questions. She made the whole process much easier and less stressful and was a pleasure to work with Reviewed on: 1st November 2019

Reply from Newbury Building Society Hi Steff, thank you for taking the time to leave feedback for us. We are always thrilled to hear when the mortgage process has been so positive, and Angela will be so pleased to see this too. Many thanks Response date: 4th November 2019

Very fast and easy process

Fantastic staff mortgage advisor was brilliant and made my family comfortable and welcome. Reviewed on: 1st November 2019

Reply from Newbury Building Society Hi Martin, thank you for taking the time to leave feedback. It's lovely to hear. Response date: 1st November 2019

Professional, friendly, effecient, reliable and trustworthy.

Just a re-mortgage but everything was done in a timely manner and we rescheduled our review to happen over the phone and it happened on time once more as arranged. Reviewed on: 1st November 2019

Reply from Newbury Building Society Hi, thank you for taking the time to leave us feedback. It's much appreciated. Response date: 1st November 2019

Rose Hallett - Superstar!

No words needed - Bought my house in January & Rose was a fantastic start to finish, changed houses a few times due to being messed about by companies and it was never too much hassle. When a housing company advise I changed Mortgage company I refused due to how good Rose & Newbury were. Thanks from Ashley J. Reviewed on: 29th October 2019

Reply from Newbury Building Society Hi Ashley - thank you so much for taking the time to leave feedback - Rose will be thrilled to hear this too. Many thanks Response date: 30th October 2019

remortgage

Good interaction with the team and prompted by a letter from NBS, re coming to end of offer period on mortgage product, Had a chat, re transferring to a new discounted product. Spotted an ERC in the T&Cs, which was then overridden, but wonder how many other people would not have spotted it and been liable to ERC. Reviewed on: 25th October 2019

Reply from Newbury Building Society Hi Stuart, thanks for taking the time to leave this feedback. Thanks for pointing this out, our advisers should explain this, and for those customers that qualify, we have a secondary check when the mortgage switches to ensure it is not charged. We will look into how we can make this clearer though. Thanks again. Response date: 28th October 2019

Excellent service

It was all quite straightforward and the one time I rang to ask some questions you were very helpful. Reviewed on: 25th October 2019

Reply from Newbury Building Society Hi Terry, thank you for taking the time to leave feedback. It's much appreciated. Response date: 25th October 2019

Simple, easy and perfect

Really simple mortgage packages and smooth transitions Reviewed on: 25th October 2019

Reply from Newbury Building Society Hi Daniel, thank you for taking the time to leave feedback, it's much appreciated. Response date: 25th October 2019

Mostly Easy To Deal With!

Slight delay with our valuation report but otherwise good service. Reviewed on: 24th October 2019

Reply from Newbury Building Society Hi Annabel, thank you for taking the time to leave feedback. Response date: 25th October 2019

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