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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1318 reviews)

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4.79

Based on 1,318 reviews, last reviewed 2nd Oct 2025

5% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

A smooth process and helpful advisors. Angela was very helpful and friendly, explained everything really well and helped me get the product I needed that worked for. Reviewed on: 2nd October 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1318)

Working to make a difference!

Great customer focus, driven and helping the local community as well as nationwide Reviewed on: 2nd February 2018

Superb, personal service, nothing is too much trouble for NBS.

One of the few big lenders who continue to offer a real 'personal service', from start to finish we are treated as valued customers by friendly, knowledgeable NBS staff. Services we don't need are not 'pushed at us' and we are given very good factual, personalised information about products we ask about. Can't fault any element of NBS's customer service. Reviewed on: 24th January 2018

Small but powerful

Excellent support,help & advise at a very stressful time Reviewed on: 23rd January 2018

Very helpful and.traditional good service

Found them to be fast and efficient plus accommodating of our circumstances. Reviewed on: 22nd January 2018

Professional, timely and efficient service

I had been concerned about securing a mortgage due to age but Newbury Building Society conducted their assessment in a fair, comprehensive and detailed manner, keeping me informed throughout. I was delighted with the result. Reviewed on: 22nd January 2018

Brilliant Service

I submitted a mortgage to Newbury and had excellent customer service. They helped me at every stage and moved things along quickly for me. Reviewed on: 22nd January 2018

Newbury Building Society is very good in various ways as a mortgage provider, I have been with it for many year and on three properties. Its good products, very good consultancy, fantastic advice, save us from worries and save us money.

Though there have been quite a few times I got very good advices from them, I give only two examples: I am now applying for an additional loan to my property, I planned for a discounted variable, but I was recommended a interest-only option, with lower interest rate and more suitable way to repay for me. Also, about five year ago, because of some reason, I asked for a bridge mortgage, for which I will need to pay much more interest, I was suggested a better way (plus the adviser's very helpful time control), eventually I bought the property in that way. You can feel their attitude are allway towards helping you, and their speciality is able to solve your problem. Reviewed on: 21st January 2018

Best bespoke mortgage

The only mortgage provider to provide a non-standard mortgage, also giving a superb customer services by suggesting ways to reduce our mortgage payments. Reviewed on: 21st January 2018

Continually the best performer in the market place.

We have continually renewed our Mortgage product with The Newbury over the past 25 years not because of blind trust but because they continually out-perform the competition and are always available for phone consultations to iron out any queries I have had and advise of better products. Reviewed on: 19th January 2018

Newbury BS - deal with real people

Old fashioned approach - look at the applicant as a person not a number, allied to decent quality products, all alongside friendly, competent and efficient staff. Reviewed on: 19th January 2018

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