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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (1420 reviews)

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4.83

Based on 1,420 reviews, last reviewed 22nd Sep 2026

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Excellent from Start to Finish - Newbury BS Fantastic As a whole of market Mortgage Adviser/IFA it was an absolute pleasure from start to finish. The team were able to confirm that my client would be suit... Read more Reviewed on: 22nd September 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1420)

very friendly and helpfull

was helped set up account contacted for information and asked I would like regarding account contacting. Reviewed on: 16th November 2019

Great customer service

We had a thoroughly positive experience. We completed our first shared ownership mortgage recently and it meant such a lot to my family and I. They provide a professional and friendly service that meant you feel they are always approachable. Thanks Newbury! Reviewed on: 16th November 2019

Reply from Newbury Building Society Hi Steven, thank you! It's always lovely to hear that we have helped our customers purchase their homes. Thank you for taking the time to leave feedback and you're very welcome :-) Response date: 18th November 2019

The Newbury was one of the very few building societies willing to help people of our age (over 70) to obtain a mortgage at a competitive rate as an alternative to equity release.

We had to request an extension of our mortgage offer twice due to unavoidable and unexpected delays in the sale of our existing property and purchase of the new and found the underwriter to be very helpful and understanding in granting our request via our mortgage broker Mark Cornes (MC Mortgages). Reviewed on: 16th November 2019

Reply from Newbury Building Society Hi Stuart, thank you for taking the time to leave feedback, it's much appreciated. Pleased to hear that your offer went through and we could be of help. Response date: 18th November 2019

Very pleased to be renewing our mortgage with NBS!

We've been very satisfied with the service from you the last 3 years and pleased to ne renewing again with you. The only niggle we have is that NBS were not able to offer a fixed rate product (shared ownership mortgage) when we renewed our mortgage earlier this month. Reviewed on: 15th November 2019

Reply from Newbury Building Society Hi Lisa, thank you for taking the time to provide feedback, we really do appreciate it. We have shared your feedback with the product team who are always reviewing the products we offer are meeting our customers needs. Thank you Response date: 18th November 2019

Excellent

Very helpful ,good telephone manner,pleased to help. ,call you back with information required Reviewed on: 15th November 2019

Excellent

Great all round service, very helpful, informative and friendly Reviewed on: 15th November 2019

Really friendly staff and easy process

We bought our first home this year (2019) and were really unsure on the process as we decided to go with the Shred Ownership Scheme. Not many mortgage providers are able to provide these types of mortgages, and our broker found Newbury. Any dealings we have had have been easy and with friendly members or staff. When we moved in, we got a hamper which made the whole process even better. Would highly recommend to anyone, especially first time buyers. Reviewed on: 15th November 2019

Great service, excellent knowledge and family friendly staff

We were looking for a new mortgage and gave all of the ‘big’ lenders the opportunity to have our business. The only lender with a “can-do” approach and that wanted to talk face to face, understand our needs and how we wanted our mortgage to work was Newbury Building Society (Winchester). At every step they had all of the information we needed, explained everything to us and treated us as the most important clients they had ever had or would ever have. The mortgage staff were meticulous in every detail ensuring we were fully aware and involved in all of the decisions and what the decisions meant for us. The family-friendly nature of all of the staff in Winchester nailed it for us. We believed in them and the product because we felt like they listened and understood everything we needed our mortgage to do. Newbury Building Society put our faith back in the banking world and made us feel important at every step. We would recommend Newbury Building Society and there excellent staff without hesitation. Reviewed on: 15th November 2019

Friendly, professional, local service

Having been a member for a number of years, I've been happy to recommend the Newbury to others. They have always been very approachable and take the time to talk through available options and products to suit different situations. Well done & keep it up. Reviewed on: 15th November 2019

Reply from Newbury Building Society Hi Mark, thank you for taking the time to leave feedback it's much appreciated. Response date: 15th November 2019

Wait Time

It took a long time to receive responses back regarding a retention which is a fairly important part of a mortgage since it meant we had to pay more upfront. Reviewed on: 15th November 2019

Reply from Newbury Building Society Hi Sam, thank you for taking the time to provide feedback, we are sorry to hear the wait time was longer than anticipated, we are happy to review this with you if you'd like to contact us at [email protected]. Response date: 15th November 2019

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Newbury Building Society: Mortgages reviews

8% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1420)

very friendly and helpfull

Great customer service

The Newbury was one of the very few building societies willing to help people of our age (over 70) to obtain a mortgage at a competitive rate as an alternative to equity release.

Very pleased to be renewing our mortgage with NBS!

Excellent

Excellent

Really friendly staff and easy process

Great service, excellent knowledge and family friendly staff

Friendly, professional, local service

Wait Time

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Want to see more from Newbury Building Society?

Savings

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