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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1338 reviews)

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4.79

Based on 1,338 reviews, last reviewed 20th Dec 2025

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Arrranging a great mortgage in quick time made easy. Moving house in England is a stressful and unnecessarily complex process. We are downsizing and as we had found the perfect new home for us, we did no... Read more Reviewed on: 20th December 2025

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1338)

Mortgage made easy

During my mortgage process NBS made everything effortless. I was given a choice of offer and they really helped me during the process to make all looks effortless. This is best experience of my life Reviewed on: 6th April 2019

Reply from Newbury Building Society Thank you for taking the time to leave a review for us Peter. So pleased to read your experience was so positive. Response date: 8th April 2019

Excellent Mortgage Experience

We employed the services of a mortgage broker who recommended Newbury Building Society whom we had not previously heard of. Newbury came up with a very good and competitive mortgage offer and also provided us with the loan amout we needed. The overall experience from beginning to end was excellent. We would highly recommend Newbury Building Society. Reviewed on: 29th March 2019

Reply from Newbury Building Society Thank you for leaving this feedback Gary. It's always great to hear of positive experiences. Our colleagues will be so pleased to see this. Thank you and welcome to Newbury Building Society as a member! Response date: 1st April 2019

Very fast and efficient service

Throughout the mortgage application I have found the staff at Newbury building society to be very helpful and friendly. They have explained the process to me and the various pros and cons of the different products. I would recommend it to anyone who wants a more personal feel to the mortgage applications. Reviewed on: 28th March 2019

Reply from Newbury Building Society Hi Chinedu, thank you so much for taking the time to leave feedback on your experience with us. It's great to be able to share this with our colleagues that assisted you. We are pleased to welcome you as a member. Response date: 1st April 2019

Excellent service

Excellent & efficient service. We found the application process quick & on the whole stress free. The hamper on completion was a lovely touch! Thank you! Reviewed on: 19th March 2019

Reply from Newbury Building Society You're very welcome! Happy new home! Response date: 20th March 2019

Polite, honest, transparent, excellent.

Eve macdowell as always was excellent. Always on hand to respond to questions. She made the whole process easier and offered sound advice. Reviewed on: 1st February 2019

Reply from Newbury Building Society Thank you for leaving such great feedback Lian, we will pass on your comments to Eve. It's always great to hear about positive experiences our members have. Response date: 4th February 2019

Lovely experience

Had a really good experience with NBS. lovely hamper that was sent to me aswell! Thank you x Reviewed on: 25th January 2019

Reply from Newbury Building Society Thank you for your review Connie, we're glad to hear your experience was positive! Response date: 28th January 2019

Individual Building Society

Customer service with individual underwriting is exceptional with the Newbury. Can always speak to someone on the end of the phone if necessary. Reviewed on: 7th November 2018

Gray longevity

42 years great service we've had a mortgage and savings all that time with Newbury Reviewed on: 5th October 2018

Personal case review, good service

Newbury are the only company that would offer us a mortgage when we were applying for shared ownership. We had a large deposit and demonstrated sensible money saving behaviour over many years but had moderate incomes (one of which was a PhD allowance that most companies would not look twice at) and so Newbury were able to make a judgement that we would be good customers. All other places we applied to used only automated systems that are not able to look at a case and see that, despite income not meeting requirements, the customer could still clearly easily afford the payments required. We have had good customer service from Newbury over the past couple of years since we've been with them, and we are generally left alone unless we contact them, or for our yearly statement. No marketing is ever sent from them. Negatives. First, we do have a very high interest rate, all things considered, so we will probably be switching to a cheaper option as soon as possible. Second, the company do not seem to be concerned about environmentally friendly practices. There is no option to opt out of paper correspondence and even when I send an email, I still receive a response by post. This needs to be addressed, as well as creating an online account option so that customers can keep up to date with their balance, get information on overpayments, and so on. Reviewed on: 5th October 2018

Local focus

Focus on the individual and care about the community. A perfect combination. Reviewed on: 11th February 2018

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