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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1318 reviews)

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4.79

Based on 1,318 reviews, last reviewed 2nd Oct 2025

5% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

A smooth process and helpful advisors. Angela was very helpful and friendly, explained everything really well and helped me get the product I needed that worked for. Reviewed on: 2nd October 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1318)

Excellent service bar none

Very fast to offer, great communication and a can do attitude Reviewed on: 19th January 2018

Helpful, understanding, efficient

Newbury are easy to contact, efficient in their processing and always ready to help. Reviewed on: 19th January 2018

Warming.

A warming resolution to all dealings with NBS are the experience that I enjoyed. NM Reviewed on: 18th January 2018

Personal Service

I've had several mortgages with NBS starting when I moved into self-employment and the high street providers wouldn't touch me, ignoring my previous earnings and savings. NBS apply a different approach; looking at you as a whole person not a set of numbers. They answer the phone, respond to emails and simply meet all expectations. I can't recommend them highly enough Reviewed on: 18th January 2018

Superb service for nearly 30 years

I would recommend anyone, whether just starting out or looking to switch mortgage provider, to talk to their local Newbury branch. So glad that we did back in 1998! Reviewed on: 18th January 2018

Great service from a smaller provider

I had great service from this smaller provider Reviewed on: 18th January 2018

Very helpful and responsive.

Newbury were more willing to be flexible than larger national providers. Reviewed on: 18th January 2018

Self Build

As a broker they are The Lender That understand it , work with Broker and Customer to get it right and make sure it can work and pricing is fair Reviewed on: 18th January 2018

Excellent service

Excellent service in all stages - pre-application, processing and post sale. They offer a good variety of products. I would happily recommend this lender to a family member, friend or client. Reviewed on: 18th January 2018

Broker Focused

I'm a Mortgage Broker, based in Newbury, and Newbury Building Society are amazing at offering manual underwriting with a common sense approach to prospective clients. There is never a "computer says no" response from Newbury. Particular mentions to Karen & Roger who are invaluable. Reviewed on: 18th January 2018

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