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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1305 reviews)

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4.78

Based on 1,305 reviews, last reviewed 7th Aug 2025

17% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

A very Positive Experience from a Returning Customer Helpful and Friendly communication. Professional service offering a good range of competitve products - As you would expect from a Building Society th... Read more Reviewed on: 7th August 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1305)

Great service and an excellent deal

We required a mortgage to cover a property that is a combination of living accommodation and holiday let. Very few lenders were interested in even letting us discuss our situation with them! Newbury were and made a fair proposal which we accepted. Furthermore, without prompting, 3 years on they contacted us to propose a better mortgage (lower payments) which we progressed. Reviewed on: 9th January 2018

Good products, hassle free mortgage

The mortgage was very easy to set up, helpful staff gave a number of options, the paperwork was straightforward and easy to understand. When I have needed to contact the Building Society you immediately get through to a knowledgeable member of staff who can help, or a call is returned very quickly if the answer is not immediately available. Excellent service with friendly and helpful staff. Reviewed on: 7th January 2018

Mortgages Simply Professionally

Having tried to obtain a mortgage from Banks, Mortgage Advisors and Building Society's for two months, with the outcome of "Computer say's No," No response for weeks and Costs up to 3x over normal. I approach Newbury Building Society in Wokingham, I met with a very professional finance manager at 2.00pm, providing full documented evidence of my mortgage requirement. I returned home, then received a call at 2.50pm from the same person confirming that my mortgage had been approved subject to Terms and Conditions. I was delighted with the service provided and the sound business basis that the mortgage was provided. It confirms that the Financial Service Sector can operate profitably and efficiently in a face to face environment, if their directors have the people skills and the will to do so. Reviewed on: 7th January 2018

Friendly, helpful and clear

I found the staff very willing and helpful to explain products and help us make the right decision for us. Reviewed on: 7th January 2018

Good friendly helpful staff

I like the personal touch and they are local with shops on the high street I have several savings accounts with them Reviewed on: 6th January 2018

Friendly, helpfull and responsive

I have been with the Newbury for over 40 years and have had a number of mortgage and savings products from them. They have always provided what I consider a personal service and always make you feel like a valued customer - not just another number. Reviewed on: 6th January 2018

Self Build Mortgage

I applied to Newbury Building Society for a Self Build Mortgage to build my own home having tried a number of high street competitors who failed to understand the requirement. Newbury understood the requirement and were flexible in the mortgage schedule to support the different phases of the build. They also adjusted my mortgage on completion of the build to a more advantageous product. A very personal and professional service. Reviewed on: 5th January 2018

Clear and what we wanted

We have found dealing with Newbury to be very satisfactory. Their paperwork is clear and to the point, they are excellent when dealing over the phone and their products and customer service is first class! In the modern age where everything is geared around customer service but actually the service has little to do with what the customer needs or whats, Newbury are refreshingly open minded and to the point. A fantastic product and first class service. Reviewed on: 5th January 2018

Very helpful, quick and professional

At a time when the banks didn't want to help me Newbury did...outstanding service Reviewed on: 5th January 2018

Excellent Company

A friendly and welcoming company who have helped me with my mortgage requirements in a professional way. I would strongly advise anyone to use the Newbury Building Society. Reviewed on: 4th January 2018

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