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Toni Ryan

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Review of the Newbury Building Society, Mortgages:

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Helpful provider but could be more proactive

My rate was due to expire and Newbury got in contact well in advance which was great. I arranged a chat with them and the adviser was helpful although they were only able to offer me one option. They sent me through the details by post but there was no obvious way to accept the proposed new rate and no one contacted me for weeks afterwards. I ended up having to call Newbury the week before to ask how i could accept. It would have been more helpful to have a follow up call or to include the neccessary paperwork the first time rather than me needing to ring around to get it sorted on time. Other than that i'm happy with my provider and they are easy to use. Reviewed on: 15th November 2019

Reply from Newbury Building Society Hi Toni, thank you for taking the time to leave feedback, it's much appreciated. We have shared your comments with the mortgage team and apologise for not being more proactive following your appointment, we will review this process and take on your suggestions. Many thanks again. Response date: 15th November 2019

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