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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (1420 reviews)

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4.83

Based on 1,420 reviews, last reviewed 22nd Sep 2026

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Excellent from Start to Finish - Newbury BS Fantastic As a whole of market Mortgage Adviser/IFA it was an absolute pleasure from start to finish. The team were able to confirm that my client would be suit... Read more Reviewed on: 22nd September 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1420)

First time shared ownership mortgage

Angela was incredibly helpful throughout the mortgage process and kept us fully up to date with what was happening. She was straight forward and clear with us from the beginning and fully answered all our questions. She made the whole process much easier and less stressful and was a pleasure to work with Reviewed on: 1st November 2019

Reply from Newbury Building Society Hi Steff, thank you for taking the time to leave feedback for us. We are always thrilled to hear when the mortgage process has been so positive, and Angela will be so pleased to see this too. Many thanks Response date: 4th November 2019

Very fast and easy process

Fantastic staff mortgage advisor was brilliant and made my family comfortable and welcome. Reviewed on: 1st November 2019

Reply from Newbury Building Society Hi Martin, thank you for taking the time to leave feedback. It's lovely to hear. Response date: 1st November 2019

Professional, friendly, effecient, reliable and trustworthy.

Just a re-mortgage but everything was done in a timely manner and we rescheduled our review to happen over the phone and it happened on time once more as arranged. Reviewed on: 1st November 2019

Reply from Newbury Building Society Hi, thank you for taking the time to leave us feedback. It's much appreciated. Response date: 1st November 2019

Rose Hallett - Superstar!

No words needed - Bought my house in January & Rose was a fantastic start to finish, changed houses a few times due to being messed about by companies and it was never too much hassle. When a housing company advise I changed Mortgage company I refused due to how good Rose & Newbury were. Thanks from Ashley J. Reviewed on: 29th October 2019

Reply from Newbury Building Society Hi Ashley - thank you so much for taking the time to leave feedback - Rose will be thrilled to hear this too. Many thanks Response date: 30th October 2019

remortgage

Good interaction with the team and prompted by a letter from NBS, re coming to end of offer period on mortgage product, Had a chat, re transferring to a new discounted product. Spotted an ERC in the T&Cs, which was then overridden, but wonder how many other people would not have spotted it and been liable to ERC. Reviewed on: 25th October 2019

Reply from Newbury Building Society Hi Stuart, thanks for taking the time to leave this feedback. Thanks for pointing this out, our advisers should explain this, and for those customers that qualify, we have a secondary check when the mortgage switches to ensure it is not charged. We will look into how we can make this clearer though. Thanks again. Response date: 28th October 2019

Excellent service

It was all quite straightforward and the one time I rang to ask some questions you were very helpful. Reviewed on: 25th October 2019

Reply from Newbury Building Society Hi Terry, thank you for taking the time to leave feedback. It's much appreciated. Response date: 25th October 2019

Simple, easy and perfect

Really simple mortgage packages and smooth transitions Reviewed on: 25th October 2019

Reply from Newbury Building Society Hi Daniel, thank you for taking the time to leave feedback, it's much appreciated. Response date: 25th October 2019

Mostly Easy To Deal With!

Slight delay with our valuation report but otherwise good service. Reviewed on: 24th October 2019

Reply from Newbury Building Society Hi Annabel, thank you for taking the time to leave feedback. Response date: 25th October 2019

Excellent personal service

I had a mortgage product that was maturing. The Newbury wrote to me a bit in advance and offered me an appointment. I accepted a telephone appointment. The advisor called me precisely on time (on a Saturday morning) and talked me through the options. After half an hour's deliberation I called her back and was put straight through to her. The documents arrived a couple of days later, which I signed and all was done. It could not have been more straightforward. To put the icing on the cake as my new deal was slightly better than my old one they offered to move me straight away rather than waiting the few weeks until my old deal expired! Reviewed on: 22nd October 2019

Reply from Newbury Building Society Hi Amanda, thank you for taking the time to provide feedback, its great to hear that your experience was straight forward and hassle free. many thanks Response date: 23rd October 2019

We applied for an addition to our mortgage to cover a new heating system

Obtaining approval for the loan was efficient and straightforward. Due to a delay in the discussions and signing of the heating installation contract, we asked to put the loan on hold. The response of your staff was excellent, the delay was agreed to with absolutely no fuss and it was a very easy matter to trigger the transfer when finally needed. Your staff are efficient, courteous and provide a really personal service. Thank you! Reviewed on: 12th October 2019

Reply from Newbury Building Society Hi Grant, thank you for taking the time to leave us feedback. It's much appreciated and our teams will be so pleased to read this. Response date: 14th October 2019

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