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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (1402 reviews)

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4.85

Based on 1,402 reviews, last reviewed 28th Jul 2026

24% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Always excellent communication. Always excellent communication. The products were clearly explained and the team make you feel at ease enabling you to make appropriate decisions. Reviewed on: 28th July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1402)

Friendly and helpful

Kate was knowledgable and confident making the move to a new deal an easy transaction with no drama or surprises. Clear and easy to understand but thorough simple to conclude. Reviewed on: 27th September 2019

Reply from Newbury Building Society Hi Steven, thanks for taking the time to leave feedback, we will be sure to share your comments with Kate. Response date: 1st October 2019

Easy Process, friendly staff

We were really overwhelmed with the thought of buying a house after hearing all the horror stories. Newbury have amazing customer service who are always happy to help which has made the process really easy. The only problem i have is there is no ability to digitally submit documents which can slightly slow the process down. Reviewed on: 27th September 2019

Reply from Newbury Building Society Hi Abigail, thank you for taking the time to leave feedback, its much appreciated. We are looking at improving our digital services and will certainly share this feedback with our teams. Response date: 1st October 2019

Mortgage

Very helpful and easy to use. Plenty of detail and helped us made our decision a lot easier. Clare Taylor assisted us from the beginning to the end and is a great asset to the company. We’re glad we kept our mortgage with Newbury building society and also recieved a great little hamper when we moved in! Reviewed on: 27th September 2019

Reply from Newbury Building Society Hi Tom, thanks for taking the time to leave feedback, it's much appreciated! We will be sure to share your comments with Clare and happy new home! Response date: 1st October 2019

Great Personable Service

Due to an error by our solicitors in not registering our land with land registry it caused issues with completing on our mortgage. We dealt with Jill Bennett who kindly entertained all of my mad cap ideas, with clear resolve and understanding. We were applying for a self build mortgage so not as straight forward as a standard mortgage. We had an eight week delay in obtaining our mortgage but throughout, any advice or help that I required - the service was prompt with clear advice. Our mortgage completed on Thursday 19/9/19 and we will look forward to applying for a standard repayment mortgage with The Newbury once the build is complete. p.s. thank you for our welcome pack - it' s much apprecaited. Reviewed on: 24th September 2019

Reply from Newbury Building Society Hi Lisa, thank you for taking the time to leave feedback, its much appreciated! We will be sure to share this with Jill, and congratulations on your mortgage and build - good luck with the rest of the build! Response date: 1st October 2019

A very straight forward application

Very helpful staff who kept us informed throughout the application Reviewed on: 21st September 2019

Reply from Newbury Building Society Hi Richard, thanks for taking the time to leave feedback, its appreciated. Response date: 1st October 2019

Options discussed was clear and concise

Clear options were discussed to review a mortgage, I felt it was explained to me clearly by a unhurried and friendly person who obviously knew her job. Reviewed on: 13th September 2019

Reply from Newbury Building Society Hi Mandy, Thank you for taking the time to leave feedback for us. It's much appreciated. Response date: 17th September 2019

Professional and friendly staff

I've Had my mortgage with Newbury Building Society for 5yrs and I have just continued this service, as the %rate was good and I've always received excellent customer service and prompt delivery of information required. As a disabled customer, I have been given outstanding explanations of things I did not understand. I highly recommend Newbury Building Society Reviewed on: 13th September 2019

Reply from Newbury Building Society Hi Tracey, thank you for taking the time to leave feedback for us. It's lovely to hear you have had positive experiences with us. Response date: 17th September 2019

Re-mortgaging two Buy-to Let nnortgages

Newbury Building Society exemplify everything that is great about using a local company. The people who helped me were just amazing from the initial conversation all the way through to an excruciatingly difficult completion. I would particularly like to mention the following Newbury Building Society members of staff. Justine Ransom, Mortgage & Savings Adviser at the Wokingham branch for her initial help and assistance with completing the application forms. Then at the Head office mortgage department, Charlotte Courtenay, Mortgage Underwriting Team Leader and Hannah Augur, Mortgage Underwriting Assistant. Hannah spent many hours on the phone going back and forth with my previous lender who were less than helpful. I cannot thank Hannah and Charlotte enough for everything they did to make this re-mortgaging of two properties happen. Thank You. Reviewed on: 9th September 2019

Reply from Newbury Building Society Hi Corrine, thank you so much for taking the time to leave us feedback. We will share your comments with the team members you mention, they will be so pleased to hear them and that they have been able to assist you well with your transactions. It's very much appreciated. Response date: 9th September 2019

Excellent, clear service

Letter nice and early to advise product ends. Phone call interview, everything covered and explained clearly. Paperwork through nice and quick. All very straightforward, very happy Reviewed on: 6th September 2019

Reply from Newbury Building Society Hi Lynda, thank you for taking the time to leave feedback for us, pleased to hear when the service we provide has been straightforward and stress free. Response date: 6th September 2019

New fixed rate

Quick efficient and friendly service Reviewed on: 6th September 2019

Reply from Newbury Building Society Hi Tracey, thank you for leaving feedback, it's much appreciated! Response date: 6th September 2019

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