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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1333 reviews)

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4.79

Based on 1,333 reviews, last reviewed 2nd Dec 2025

14% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Everything went smoothly and without any problems Everything went smoothly and without problems from the first contact to the transfer of the mortgage Reviewed on: 2nd December 2025

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1333)

Brilliant Service

I submitted a mortgage to Newbury and had excellent customer service. They helped me at every stage and moved things along quickly for me. Reviewed on: 22nd January 2018

Newbury Building Society is very good in various ways as a mortgage provider, I have been with it for many year and on three properties. Its good products, very good consultancy, fantastic advice, save us from worries and save us money.

Though there have been quite a few times I got very good advices from them, I give only two examples: I am now applying for an additional loan to my property, I planned for a discounted variable, but I was recommended a interest-only option, with lower interest rate and more suitable way to repay for me. Also, about five year ago, because of some reason, I asked for a bridge mortgage, for which I will need to pay much more interest, I was suggested a better way (plus the adviser's very helpful time control), eventually I bought the property in that way. You can feel their attitude are allway towards helping you, and their speciality is able to solve your problem. Reviewed on: 21st January 2018

Best bespoke mortgage

The only mortgage provider to provide a non-standard mortgage, also giving a superb customer services by suggesting ways to reduce our mortgage payments. Reviewed on: 21st January 2018

Continually the best performer in the market place.

We have continually renewed our Mortgage product with The Newbury over the past 25 years not because of blind trust but because they continually out-perform the competition and are always available for phone consultations to iron out any queries I have had and advise of better products. Reviewed on: 19th January 2018

Newbury BS - deal with real people

Old fashioned approach - look at the applicant as a person not a number, allied to decent quality products, all alongside friendly, competent and efficient staff. Reviewed on: 19th January 2018

Excellent service bar none

Very fast to offer, great communication and a can do attitude Reviewed on: 19th January 2018

Helpful, understanding, efficient

Newbury are easy to contact, efficient in their processing and always ready to help. Reviewed on: 19th January 2018

Warming.

A warming resolution to all dealings with NBS are the experience that I enjoyed. NM Reviewed on: 18th January 2018

Personal Service

I've had several mortgages with NBS starting when I moved into self-employment and the high street providers wouldn't touch me, ignoring my previous earnings and savings. NBS apply a different approach; looking at you as a whole person not a set of numbers. They answer the phone, respond to emails and simply meet all expectations. I can't recommend them highly enough Reviewed on: 18th January 2018

Superb service for nearly 30 years

I would recommend anyone, whether just starting out or looking to switch mortgage provider, to talk to their local Newbury branch. So glad that we did back in 1998! Reviewed on: 18th January 2018

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