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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1305 reviews)

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4.78

Based on 1,305 reviews, last reviewed 7th Aug 2025

17% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

A very Positive Experience from a Returning Customer Helpful and Friendly communication. Professional service offering a good range of competitve products - As you would expect from a Building Society th... Read more Reviewed on: 7th August 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1305)

Great Building Society

A personal, dedicated building society that go above and beyond for their customer. Reviewed on: 4th January 2018

Mortgage

They have been very helpful to us from when we first switched our mortgage to them this carried on each time we have had to switch to a new product. Reviewed on: 4th January 2018

The NBS Experience.

Any contact with NBS is receptive, accommodating & professional. Reviewed on: 4th January 2018

Made a difficult process easy

They helped and supported me with a self-build project and believed in me and my project when others would not. The staff are all very polite and helpful and have provided fair and sensible flexibility around the product to suit my project - grateful for their help and I have a wonderful house now thanks to their support. Reviewed on: 4th January 2018

Newbury.......the best

When everyone else gave abysmal service......the Newbury surpassed all and have continued to do so Reviewed on: 4th January 2018

For a small company, NBS punch way above their weight and offer an excellent level of customer service.

NBS created a bespoke Mortgage product offering for me, one that suited my particular circumstances and I have been very happy with every aspect of their service for the past 3 years. Reviewed on: 4th January 2018

Excellent service

Always extremely helpful. Very competitive prices. Excellent service Reviewed on: 4th January 2018

Great service, great rates - the Small but perfectly formed Newbury Building Society

I have been a happy customer of Newbury Building Society for over 15 years. I previously held my mortgage with a large multinational supplier but haven't looked back since switching to the Newbury Building Society. They offer great customer service and have a good product range. Reviewed on: 4th January 2018

Great Customer Service

Always very helpful. It’s almost like a family business rather than a bank where no one wants to listen. Reviewed on: 4th January 2018

Pleasant, helpful and considerate service

Our mortgage was due for renewal, we visited Newbury Building Society and discussed our options with a mortgage adviser. Within 20 minutes we had signed up for a new 3 year deal at a preferential reduced rate. What more could we ask for? Fabulous. Reviewed on: 4th January 2018

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