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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (1363 reviews)

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4.80

Based on 1,363 reviews, last reviewed 2nd Mar 2026

40% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great Mortgage Lender to have. A great Mortgage Lender to have supporting your lifestyle. We have had our Mortgage with Newbury Building Society for many years now. Having recently ... Read more Reviewed on: 2nd March 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1363)

Very easy to deal with

Newbury Buliding Society were very easy to deal with and made the whole process run smoothly Reviewed on: 21st June 2019

Reply from Newbury Building Society Thanks for taking the time to leave feedback, we are pleased to hear it was a hassle free experience. Response date: 21st June 2019

Straight forward

Generally I've found Newbury to be upfront and straight forward in their dealings. I've had 4 mortgages with them Reviewed on: 17th June 2019

Reply from Newbury Building Society Hi John, thank you for taking the time to leave us feedback. Response date: 18th June 2019

Finished paying my Mortgage

Despite not taking the redemption fee with my final monthly payment by direct debit, thus requiring me to pay this by cheque, I found the whole mortgage process quite satisfactory and straightforward. What was a particular unexpected surprise was the complimentary gift I received a few day later as congratulations on finishing my mortgage. Amazing. Reviewed on: 11th June 2019

Reply from Newbury Building Society Thank you for taking the time to leave this feedback on your recent experience. We are pleased the gift arrived to congratulate you in a timely fashion! We will share your feedback on payment of the redemption fee, to see if this can be improved. Thanks again and we hope you enjoy/ed the gift! Response date: 13th June 2019

Excellent!

With all the hiccups buying a new build with delays etc. Newbury eased the stress with their speedy reassurances with my offer - I can’t recommend them enough Reviewed on: 3rd June 2019

Reply from Newbury Building Society Thank you Nina, we are pleased to hear that you got through the process of purchasing your new build home! We hope you're now happily settled in! Response date: 4th June 2019

Great Experience

I was very pleased with the level of service I received from Newbury. Very customer focused team. Reviewed on: 8th May 2019

Reply from Newbury Building Society Thank you for taking the time to leave feedback on your experience, it's great to read, and glad we have been of help. Response date: 9th May 2019

Mortgage made easy

During my mortgage process NBS made everything effortless. I was given a choice of offer and they really helped me during the process to make all looks effortless. This is best experience of my life Reviewed on: 6th April 2019

Reply from Newbury Building Society Thank you for taking the time to leave a review for us Peter. So pleased to read your experience was so positive. Response date: 8th April 2019

Excellent Mortgage Experience

We employed the services of a mortgage broker who recommended Newbury Building Society whom we had not previously heard of. Newbury came up with a very good and competitive mortgage offer and also provided us with the loan amout we needed. The overall experience from beginning to end was excellent. We would highly recommend Newbury Building Society. Reviewed on: 29th March 2019

Reply from Newbury Building Society Thank you for leaving this feedback Gary. It's always great to hear of positive experiences. Our colleagues will be so pleased to see this. Thank you and welcome to Newbury Building Society as a member! Response date: 1st April 2019

Very fast and efficient service

Throughout the mortgage application I have found the staff at Newbury building society to be very helpful and friendly. They have explained the process to me and the various pros and cons of the different products. I would recommend it to anyone who wants a more personal feel to the mortgage applications. Reviewed on: 28th March 2019

Reply from Newbury Building Society Hi Chinedu, thank you so much for taking the time to leave feedback on your experience with us. It's great to be able to share this with our colleagues that assisted you. We are pleased to welcome you as a member. Response date: 1st April 2019

Excellent service

Excellent & efficient service. We found the application process quick & on the whole stress free. The hamper on completion was a lovely touch! Thank you! Reviewed on: 19th March 2019

Reply from Newbury Building Society You're very welcome! Happy new home! Response date: 20th March 2019

Polite, honest, transparent, excellent.

Eve macdowell as always was excellent. Always on hand to respond to questions. She made the whole process easier and offered sound advice. Reviewed on: 1st February 2019

Reply from Newbury Building Society Thank you for leaving such great feedback Lian, we will pass on your comments to Eve. It's always great to hear about positive experiences our members have. Response date: 4th February 2019

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