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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (1402 reviews)

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4.85

Based on 1,402 reviews, last reviewed 28th Jul 2026

24% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Always excellent communication. Always excellent communication. The products were clearly explained and the team make you feel at ease enabling you to make appropriate decisions. Reviewed on: 28th July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1402)

Part rent part buy mortgage

You were a great in my achieving something I have been working towards for a long time and if is very much appreciated. Reviewed on: 6th September 2019

Reply from Newbury Building Society Hi Alison, thank you for taking the time to leave feedback, it's much appreciated. Congratulations on achieving home ownership! Response date: 6th September 2019

Fast responses and understanding

Last year I suffered some medical issues and so was on sick pay for a long time. They didn’t pry and simply asked why my earnings were lower than expected and after receiving a simple explanation were very understanding and continued with the explanation. They worked very well and were very responsive. They also sent a lovely hamper as a moving in gift which was a lovely touch. Reviewed on: 4th September 2019

Reply from Newbury Building Society Hi Emilia, thank you for taking the time to leave feedback, it's much appreciated. Congratulations on your new home! Response date: 4th September 2019

Excellent

Helpful and Great service if they had a place where i live i would transfer all me business to this building society Reviewed on: 3rd September 2019

Reply from Newbury Building Society Hi Anita, thank you for taking the time to leave feedback for us, it's much appreciated. Response date: 3rd September 2019

excellent service

The survey went well, the communication with us was good, the interest repayments are competitive, the legal process was excellent. Everything happened to time. The agent who found you was very helpful Reviewed on: 30th August 2019

Reply from Newbury Building Society Hi Keith, thank you for taking the time to leave feedback, it's much appreciated. Response date: 30th August 2019

Mortgages do get paid in the end!

Growing old isn't all bad. Now paid off the last of our Newbury Building Society mortgages after several properties and many years. In the beginning they trusted me with a loan when others wouldn't. They were always good to me and I always made every payment. Kind of works in the long term - and we both did OK. Bad luck Halifax - you missed out. Reviewed on: 30th August 2019

Reply from Newbury Building Society Hi Richard, thank you for taking the time to leave feedback and congratulations on having made your final mortgage payment! Thank you for your custom over many years and hope you enjoy being mortgage free! Response date: 30th August 2019

Mortgage

Our experience with Newbury Building Society has been great from start to finish. Buying a house is always a stressful experience and throw in a wedding on top then you’ve got two of the most stressful situations (albeit happy) to go through at the same time! Having a seamless experience with the mortgage meant we could focus on planning our wedding and our future together, knowing our plans for our house were quietly coming together behind the scenes Reviewed on: 27th August 2019

Reply from Newbury Building Society Hi Mrs G, thank you for taking the time to provide feedback, it's very much appreciated. Congratulations on your wedding and your new home! We are glad the hassle free mortgage experience meant you could spend more time on your wedding! Response date: 27th August 2019

Smooth & Easy Process

Newbury have helped us achieve our mission of getting onto the property ladder using the shared ownership scheme. We managed to get a great mortgage deal and have had a smooth process. Reviewed on: 24th August 2019

Reply from Newbury Building Society Hi, thank you for taking the time to leave us feedback. Congratulations on your new home and good to hear the process was hassle free. Response date: 27th August 2019

First time buyer - so far so good!

So for my experience has been pleasant, the people I have spoken to on the phone have been accommodating and helpful. I got my mortgage through a broker and Newbury have provided a good service thus far. Reviewed on: 23rd August 2019

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback for us. Always good to hear when customers have had a positive experience. Response date: 27th August 2019

Perfect Customer Service

With the help of a local Mortgage advisory, Steven Douglas, Newbury Building Society was top of the list and Steve could not recommend them enough. Due to our personal circumstances, we needed a lender that would actually look at our application and not a computer to say yes or no, and this is exactly what we got. A friendly and understanding professional reviewing our application and accepting us with a quick follow up call to discuss some of the financial issues in the past. We are now the very proud owners of our first home on a shared ownership with our mortgage provided by Newbury BS. Within the first day of being in our new house, we received an amazing gift box. Not a little token box either, a proper box full of goodies including a cafetière, coffee, tea, biscuits LOADS of gift vouchers and discount codes for Weyfair and similar, wine and beer vouchers. Could not be happier!!! Reviewed on: 22nd August 2019

Reply from Newbury Building Society Hi Jack, thank you for taking the time to provide feedback, it's greatly appreciated. Congratulations on becoming home-owners! So pleased you enjoyed the welcome gift as well :-) Response date: 23rd August 2019

Mortgage

Excellent service and communication from start to finish Reviewed on: 21st August 2019

Reply from Newbury Building Society Hi Jason, thank you for taking the time to leave feedback, and congratulations on your new mortgage! Response date: 22nd August 2019

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Newbury Building Society: Mortgages reviews

24% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1402)

Part rent part buy mortgage

Fast responses and understanding

Excellent

excellent service

Mortgages do get paid in the end!

Mortgage

Smooth & Easy Process

First time buyer - so far so good!

Perfect Customer Service

Mortgage

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Savings

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