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Review of the Newbury Building Society, Mortgages:

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The staff were professional and polite

We applied for a small mortgage on a high value house (mortgage paid) to do some renovations on it. We were surprised that we were required by the building society to have a structural survey done as a condition of the mortgage at a cost of over £700, even though we already had the BS survey and a RICS survey in place. We also had to have our offer re submitted when a named occupant needed to sign the final forms All this took a long time and needed chasing up As mentioned the staff were curteous and helpful at all times. We have just paid off a large mortgage with Newbury Building Society but this loyalty did not prevent a protracted mortgage process. I would recommend you allow plenty of time to set up a mortgage as it takes months to complete. Reviewed on: 4th November 2019

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback. We have spoken to our underwriting team, who did their very best to speed the process up, however the valuers report did take some time which unfortunately was out of our control. If you would like to discuss the other points in more detail, privately, we can contact you to do so, please let us know on [email protected] and we will organise this. Thanks again. Response date: 5th November 2019

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